Billing and Payment Director

**Job Type:**Permanent**Build a brilliant future with Hiscox****Billing and Payment Director – Hiscox USA**## **Overview:**The Billing and Payment Director is responsible for architecting and leading a world-class billing and payments capability for Hiscox US. This role is accountable for the end-to-end strategy, transformation, and operational excellence of billing, collections, and payment processes across all insurance products and channels. The Director will drive innovation, automation, and customer-centricity, ensuring seamless, compliant, and efficient billing and payment experiences that support business growth and retention. A key focus is fostering a healthy, high-performance culture and strong cross-functional collaboration with Operations, Finance, Technology, Underwriting, and Customer teams.**Key Responsibilities:*** Develop and execute a forward-looking billing and payments strategy aligned with Hiscox US growth objectives, regulatory requirements, and customer expectations.* Lead transformation initiatives to modernize billing and payment platforms, leveraging automation, digital tools, and best practices to drive efficiency, accuracy, and customer satisfaction.* Design, implement, and continuously improve end-to-end billing, invoicing, collections, and payment processes for all products and channels.* Champion a customer-first approach, ensuring billing and payment touchpoints are clear, transparent, and frictionless.* Partner with Operations, Finance, Technology, Underwriting, and Customer Service to optimize processes, resolve issues, and deliver seamless experiences.* Ensure all billing and payment operations adhere to regulatory, audit, and internal control standards; proactively manage operational risk and compliance.* Establish robust reporting, analytics, and dashboards to monitor billing performance, identify trends, and drive data-driven decision-making.* Build, mentor, and inspire a high-performing billing and payments team, fostering a culture of accountability, innovation, and continuous improvement.* Lead change initiatives, ensuring effective communication, training, and adoption of new processes and technologies across the organization.## **Collaboration & Stakeholder Engagement:*** Operations: Align on process optimization, automation, and operational readiness for new billing initiatives.* Finance: Partner on cash flow, collections, reconciliation, and financial reporting.* Technology: Co-lead billing platform enhancements, integrations, and automation projects.* Underwriting: Ensure billing processes support product design, risk appetite, and policy administration.* Customer Service: Collaborate to resolve billing inquiries, disputes, and deliver a seamless customer journey.* Compliance & Risk: Ensure all billing and payment activities meet regulatory and internal standards.## **Technical Capabilities:*** Deep expertise in billing, payments, and collections platforms (e.g., Guidewire, Duck Creek, SAP, Oracle, or equivalent).* Strong knowledge of digital payment solutions, automation/RPA, and customer self-service tools.* Proficiency with data analytics, reporting, and dashboarding tools (SQL, Power BI, Tableau).* Experience with ERP, CRM, and policy administration system integrations.* Familiarity with regulatory requirements for billing and payments in insurance/financial services.## **Qualifications:*** Bachelor’s degree in Business, Finance, Accounting, or related field; advanced degree preferred.* 10+ years in billing, payments, or revenue operations, with at least 5+ years in insurance or financial services.* Proven experience leading transformation and modernization of billing and payment functions.* Strong leadership, change management, and stakeholder engagement skills.## **Preferred Skills:*** Experience with large-scale billing platform implementations or migrations.* Expertise in process automation, digital transformation, and customer experience design.* Hands-on knowledge of insurance policy administration and financial systems.* Skilled in SQL, Power BI, Tableau, or similar tools for reporting and analytics.* Familiarity with Agile project delivery and change management best practices.* Ability to lead cross-functional teams and influence stakeholders at all levels.**What Hiscox USA Offers:*** Competitive salary and bonus (based on personal & company performance)* 401(k) with competitive company matching* Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)* Company paid group term life, short- term disability and long-term disability coverage* 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days* Paid parental leave* 4 week paid sabbatical after every 5 years of service* Financial Adoption Assistance and Medical Travel Reimbursement Programs* Annual reimbursement up to $600 for health club membership or fees associated with any fitness program* Company paid subscription to Headspace to support employees’ mental health and wellbeing* Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program* Dynamic, creative and values-driven culture* Modern and open office spaces, complimentary drinks**\*\*Please note that this position is hybrid and requires two (2) days in our office weekly\*\*****Salary range: $135-$175k***The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.***About Hiscox:**As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.**About Hiscox USA:**Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.Today, Hiscox USA has a talent force of about 500 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and Scottsdale. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, and terrorism.You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)**#LI-RM1***Work with amazing people and be part of a unique culture*If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us. #J-18808-Ljbffr