Manulife Financial
Technical Product Owner - US Insurance Technology
Manulife Financial, Boston, Massachusetts, us, 02298
We at John Hancock / Manulife are seeking a passionate and experienced Technical Product Owner to drive the development and delivery of key capabilities that align to our business strategic goals. Your primary focus will be delivering Generative AI features to production for life insurance underwriting. Over time, you’ll contribute to other strategic initiatives across our technology portfolio. This role will influence priorities and ensure alignment with business objectives, while collaborating closely with business stakeholders, engineering and quality teams (among others). The ideal candidate will have a strong technical background and a deep understanding of customer‑centric product development. In this role, you will be responsible for communicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the delivery team.
As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers.
John Hancock continues to transform as a digital, customer‑centric organization. As a part of this ongoing transformation, we are building digital solutions, leveraging Gen AI capabilities, and/or vendor capabilities based on the latest technologies.
Office location: Boston - USA (primary) or Toronto - Canada (alternative)
Work arrangement: Hybrid - 3 days in office, 2 days from Home; Remote working option is not available;
Position Responsibilities:
Play a key role in the production delivery of Gen AI Underwriting features working closely with our teams of data engineers, business leads and technology specialists on overall solution execution for our stakeholders to drive growth and efficiency
Collaborate with cross‑functional teams to gather and prioritize requirements, ensuring alignment with business goals.
Manage dependencies, eliminate obstacles, and communicate product vision, roadmap, and progress to stakeholders
Manage the technology product backlog, define user stories, and set sprint goals.
Deliver on solutions that incorporate multiple technologies
Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals.
Monitor and report on product performance, making data‑driven decisions to enhance the customer experience.
Stay ahead of new technologies (GenAI, Power Platform, cloud, etc).
Support technical release plans and activities
Develop and maintain technical documentation for business and technical processes.
Lead the development and execution of a long‑term platform strategy aligned with technology architectural and business goals.
Bring an innovative mindset to improving and elevating technology solutions and enablers
Monitors and generates reports on product KPIs.
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).
5+ years of experience in a technical product owner, platform owner, engineer, project management or similar role
Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used
Understanding of Generative AI use cases in Insurance operations
Ability to manage and deliver on parallel feature workstreams
Ability to adhere effectively to initiative timelines, managing and mitigating scheduling risk
Excellent communication, collaboration, negotiation and interpersonal skills
Ability to translate business needs into effective solutions
Experience with program and agile delivery methodologies
Proficiency in troubleshooting and problem‑solving
Excellent analytical and problem‑solving skills
Preferred Qualifications:
Experience with project tracking software (e.g. Jira)
Experience with Azure Services, AKS on Azure
Experience with cloud platforms (e.g., AWS, Azure)
Experience with DevOps principles and tools
Experience with version control systems (e.g., Git)
Experience with User Interface Functionality and Development
Experience with Agile methodologies
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-JH
マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、
https://www.manulife.co.jp/
をご覧ください。
マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、
recruitment@manulife.com
までご連絡をお願いします。
Referenced Salary Location: Boston, Massachusetts
Salary range is expected to be between $87,990.00 USD - $163,410.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights:
Family & Medical Leave :
Employee Polygraph Protection :
Right to Work :
E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr
As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers.
John Hancock continues to transform as a digital, customer‑centric organization. As a part of this ongoing transformation, we are building digital solutions, leveraging Gen AI capabilities, and/or vendor capabilities based on the latest technologies.
Office location: Boston - USA (primary) or Toronto - Canada (alternative)
Work arrangement: Hybrid - 3 days in office, 2 days from Home; Remote working option is not available;
Position Responsibilities:
Play a key role in the production delivery of Gen AI Underwriting features working closely with our teams of data engineers, business leads and technology specialists on overall solution execution for our stakeholders to drive growth and efficiency
Collaborate with cross‑functional teams to gather and prioritize requirements, ensuring alignment with business goals.
Manage dependencies, eliminate obstacles, and communicate product vision, roadmap, and progress to stakeholders
Manage the technology product backlog, define user stories, and set sprint goals.
Deliver on solutions that incorporate multiple technologies
Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals.
Monitor and report on product performance, making data‑driven decisions to enhance the customer experience.
Stay ahead of new technologies (GenAI, Power Platform, cloud, etc).
Support technical release plans and activities
Develop and maintain technical documentation for business and technical processes.
Lead the development and execution of a long‑term platform strategy aligned with technology architectural and business goals.
Bring an innovative mindset to improving and elevating technology solutions and enablers
Monitors and generates reports on product KPIs.
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).
5+ years of experience in a technical product owner, platform owner, engineer, project management or similar role
Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used
Understanding of Generative AI use cases in Insurance operations
Ability to manage and deliver on parallel feature workstreams
Ability to adhere effectively to initiative timelines, managing and mitigating scheduling risk
Excellent communication, collaboration, negotiation and interpersonal skills
Ability to translate business needs into effective solutions
Experience with program and agile delivery methodologies
Proficiency in troubleshooting and problem‑solving
Excellent analytical and problem‑solving skills
Preferred Qualifications:
Experience with project tracking software (e.g. Jira)
Experience with Azure Services, AKS on Azure
Experience with cloud platforms (e.g., AWS, Azure)
Experience with DevOps principles and tools
Experience with version control systems (e.g., Git)
Experience with User Interface Functionality and Development
Experience with Agile methodologies
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-JH
マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、
https://www.manulife.co.jp/
をご覧ください。
マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、
recruitment@manulife.com
までご連絡をお願いします。
Referenced Salary Location: Boston, Massachusetts
Salary range is expected to be between $87,990.00 USD - $163,410.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights:
Family & Medical Leave :
Employee Polygraph Protection :
Right to Work :
E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr