IT Support Specialist, Senior - (Hybrid - Seattle, WA)

**About the Role** We'reexpertise combined with the discretion, professionalism, and communication skills necessary to work with C-suite executives in a fast-paced retail environment.

seeking an experienced Senior IT Support Specialist to provide dedicated white-glove technology support to Nordstrom's executive leadership team and their Executive Assistants. This role requires exceptional technical **This role is onsite. Candidates must be willing to work in office 5 days/week at Nordstrom's headquarters in Seattle, WA.** 5+ years of IT support experience, with at least 2 years supporting executive-level users Expert-level knowledge of MacOS, Windows 10/11 operating systems, Microsoft Office Suite, mobile operating systems (iOS, Android), Experience with enterprise-level IT systems, including Active Directory, VPN, and remote desktop solutionsKnowledge of Microsoft 365, collaboration tools (Teams, Slack, Zoom), and cloud services Proficient in PowerShell, with experience managing O365 and calendar access Strong troubleshooting abilities for hardware, software, and connectivity issuesExceptional communication skills with ability to translate technical concepts for non-technical executives Ability to remain calm and solution-focused under pressure Proactive problem-solving approach with strong attention to detail, time management, and prioritization skills *Candidates must be located within 50 miles of Seattle, WA to be considered for this on-site role.* #J-18808-Ljbffr