Crowe
ServiceNow IRM Implementation Senior Consultant
Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service-oriented, and eager to expand their ServiceNow and consulting leadership skills.
Responsibilities
Lead end-to-end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps).
Serve as the primary client contact for engagements, building trusted relationships and managing expectations.
Translate complex business requirements into scalable, effective ServiceNow solutions.
Facilitate workshops and design sessions with clients to shape solution direction.
Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
Support proposal development, SOW creation, and pre‑sales activities.
Mentor and train junior staff, supporting their technical and consulting skill growth.
Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
Collaborate with leadership on thought leadership and practice‑building initiatives.
Desired Skills
Strong hands‑on experience configuring and implementing ServiceNow solutions.
Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies).
Familiarity with ServiceNow integrations (REST/SOAP APIs) and third‑party tools.
Excellent communication, facilitation, and client‑facing presentation skills.
Proven ability to lead ServiceNow delivery projects and guide junior staff.
Experience with business development activities (demos, proposals, pre‑sales discussions).
Strong problem‑solving and organizational skills.
Certifications
ServiceNow Certified System Administrator (CSA) – Preferred.
One or more ServiceNow Certified Implementation Specialist certifications – Preferred.
Certified Application Developer (CAD) – a plus.
Qualifications
2+ years of direct ServiceNow implementation experience.
Ability to independently lead client projects and contribute to business development.
Strong track record of delivering ServiceNow solutions that meet client needs.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
Willingness to travel up to 30% as needed for client engagements.
EEO Statement
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring work authorization at this time.
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Responsibilities
Lead end-to-end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps).
Serve as the primary client contact for engagements, building trusted relationships and managing expectations.
Translate complex business requirements into scalable, effective ServiceNow solutions.
Facilitate workshops and design sessions with clients to shape solution direction.
Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
Support proposal development, SOW creation, and pre‑sales activities.
Mentor and train junior staff, supporting their technical and consulting skill growth.
Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
Collaborate with leadership on thought leadership and practice‑building initiatives.
Desired Skills
Strong hands‑on experience configuring and implementing ServiceNow solutions.
Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies).
Familiarity with ServiceNow integrations (REST/SOAP APIs) and third‑party tools.
Excellent communication, facilitation, and client‑facing presentation skills.
Proven ability to lead ServiceNow delivery projects and guide junior staff.
Experience with business development activities (demos, proposals, pre‑sales discussions).
Strong problem‑solving and organizational skills.
Certifications
ServiceNow Certified System Administrator (CSA) – Preferred.
One or more ServiceNow Certified Implementation Specialist certifications – Preferred.
Certified Application Developer (CAD) – a plus.
Qualifications
2+ years of direct ServiceNow implementation experience.
Ability to independently lead client projects and contribute to business development.
Strong track record of delivering ServiceNow solutions that meet client needs.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
Willingness to travel up to 30% as needed for client engagements.
EEO Statement
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring work authorization at this time.
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