Uber
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Sr Customer Success Manager
role at
Uber .
About The Role The Uber Direct team is seeking a sharp, highly motivated individual to join our Global Delivery Partnerships team, focused on managing and expanding relationships with major global restaurant partners, including brands such as McDonald’s, Domino’s, Yum! Brands, RBI, and others. As a Customer Success Manager, you will have a client-facing role, driving partnership growth and operational excellence across key accounts. You will collaborate cross-functionally with Partner Engineering, Operations, Product, Marketing, and Territory teams to optimize performance and deliver meaningful value for both Uber and its partners.
What You Will Do
Onboard new brands using Uber Direct, understanding recommendations for API or aggregator launches.
Focus on operational success, using internal data and our reliability team to identify insights and actions to improve delivery timeliness and completion rates.
Build relationships with C-level executives and key decision makers within partner organizations.
Develop and complete the partnership strategy to achieve quarterly growth goals.
Bring your analytical A-game: develop business models and analyses to understand trends, provide meaningful insights, and track the impact of initiatives against our goals.
Handle the big picture and the tiny details—stay organized, timely, and ensure nothing gets missed while consistently generating new ways to contribute to existing partnerships.
Partner with cross-functional teams: be the voice of the customer and effectively navigate internal processes with partners from Product, Marketing, Operations, Legal, Finance, and more.
Expand product adoption by clearly communicating the value of our newest products with creativity to differentiate our offerings.
Drive initiatives: support key initiatives across the team to grow restaurant partners at scale, wearing many hats and jumping in when needs arise.
Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations.
Basic Qualifications
Minimum of 5 years of full-time professional experience in a client-facing role working with a large enterprise and/or mid-market brands.
Preferred Qualifications
Proven success engaging with large, complex enterprise organizations and global brands.
Combines analytical rigor with executive presence to translate data into clear narratives that drive alignment and informed decision-making among senior stakeholders.
Strong customer advocacy mindset, with the ability to translate customer insights into actionable internal initiatives.
Track record of designing and executing strategic sales plans that deliver measurable results.
Bachelor’s degree or equivalent experience.
Compensation & Benefits Base salary ranges vary by location: for Chicago, IL and Los Angeles, CA, the base salary range for this role is USD$136,000 per year - USD$151,500 per year; for New York, NY and San Francisco, CA, the base salary range is USD$151,000 per year - USD$168,000 per year. All US locations are eligible for Uber’s bonus program, equity awards, and other compensation types, and you will also be eligible for various benefits. More details can be found at
https://www.uber.com/careers/benefits .
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Sr Customer Success Manager
role at
Uber .
About The Role The Uber Direct team is seeking a sharp, highly motivated individual to join our Global Delivery Partnerships team, focused on managing and expanding relationships with major global restaurant partners, including brands such as McDonald’s, Domino’s, Yum! Brands, RBI, and others. As a Customer Success Manager, you will have a client-facing role, driving partnership growth and operational excellence across key accounts. You will collaborate cross-functionally with Partner Engineering, Operations, Product, Marketing, and Territory teams to optimize performance and deliver meaningful value for both Uber and its partners.
What You Will Do
Onboard new brands using Uber Direct, understanding recommendations for API or aggregator launches.
Focus on operational success, using internal data and our reliability team to identify insights and actions to improve delivery timeliness and completion rates.
Build relationships with C-level executives and key decision makers within partner organizations.
Develop and complete the partnership strategy to achieve quarterly growth goals.
Bring your analytical A-game: develop business models and analyses to understand trends, provide meaningful insights, and track the impact of initiatives against our goals.
Handle the big picture and the tiny details—stay organized, timely, and ensure nothing gets missed while consistently generating new ways to contribute to existing partnerships.
Partner with cross-functional teams: be the voice of the customer and effectively navigate internal processes with partners from Product, Marketing, Operations, Legal, Finance, and more.
Expand product adoption by clearly communicating the value of our newest products with creativity to differentiate our offerings.
Drive initiatives: support key initiatives across the team to grow restaurant partners at scale, wearing many hats and jumping in when needs arise.
Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations.
Basic Qualifications
Minimum of 5 years of full-time professional experience in a client-facing role working with a large enterprise and/or mid-market brands.
Preferred Qualifications
Proven success engaging with large, complex enterprise organizations and global brands.
Combines analytical rigor with executive presence to translate data into clear narratives that drive alignment and informed decision-making among senior stakeholders.
Strong customer advocacy mindset, with the ability to translate customer insights into actionable internal initiatives.
Track record of designing and executing strategic sales plans that deliver measurable results.
Bachelor’s degree or equivalent experience.
Compensation & Benefits Base salary ranges vary by location: for Chicago, IL and Los Angeles, CA, the base salary range for this role is USD$136,000 per year - USD$151,500 per year; for New York, NY and San Francisco, CA, the base salary range is USD$151,000 per year - USD$168,000 per year. All US locations are eligible for Uber’s bonus program, equity awards, and other compensation types, and you will also be eligible for various benefits. More details can be found at
https://www.uber.com/careers/benefits .
#J-18808-Ljbffr