Uber
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Program Leader, B2B Support Strategy
role at
Uber .
About the Role The Uber for Business (U4B) Support Strategy Program Leader sits within the Global Programs, Innovation, and Advocacy (GPIA) organization within CommOps, Uber's team dedicated to delivering effective customer service. Our team's mission is to define, design, and deliver best‑in‑class support to Uber's U4B customers.
The Program Leader will work with cross‑functional stakeholders to shape the ways we interact with customers across Uber’s business‑to‑business services.
What the Candidate Will Do This Program Manager will work across many cross‑functional stakeholders to shape the ways we interact with customers across Uber’s B2B services. Primary responsibilities:
Global Strategic Program Ownership – responsible for designing, launching, and managing global strategic programs to improve the experience that customers have with support, our products/services, and Uber as a whole.
Support Readiness Ownership – responsible for support strategy and execution for new product launches and feature enhancements, to meet Uber for Business goals in line with CommOps Global Strategy.
Basic Qualifications
5+ years of Program Management experience & 8+ years of total professional experience
Experience with the following:
Building and launching large‑scale strategic programs from design to execution
Developing executive‑level communications and presentations, and delivering verbal presentations to senior leadership
Analyzing and drawing conclusions from data – comfortable with large data sets, using tools like Microsoft Excel or Google Sheets
Preferred Qualifications
Designing and building customer experience and customer support strategies
Understanding and developing B2B best practices; understanding the difference between how B2B vs. B2C customers think and what they expect
Experience with Net Promoter Score (NPS) tools and methodology, or other customer sentiment metrics and measurement
Experience driving efficiencies with AI tools
Salary & Benefits Chicago, IL: $140,000 – $155,000 per year. New York, NY and San Francisco, CA: $155,000 – $172,000 per year. Eligible for Uber’s bonus program, equity award and other compensation. Benefits are available to all US employees. More information can be found on Uber’s careers benefits page.
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Program Leader, B2B Support Strategy
role at
Uber .
About the Role The Uber for Business (U4B) Support Strategy Program Leader sits within the Global Programs, Innovation, and Advocacy (GPIA) organization within CommOps, Uber's team dedicated to delivering effective customer service. Our team's mission is to define, design, and deliver best‑in‑class support to Uber's U4B customers.
The Program Leader will work with cross‑functional stakeholders to shape the ways we interact with customers across Uber’s business‑to‑business services.
What the Candidate Will Do This Program Manager will work across many cross‑functional stakeholders to shape the ways we interact with customers across Uber’s B2B services. Primary responsibilities:
Global Strategic Program Ownership – responsible for designing, launching, and managing global strategic programs to improve the experience that customers have with support, our products/services, and Uber as a whole.
Support Readiness Ownership – responsible for support strategy and execution for new product launches and feature enhancements, to meet Uber for Business goals in line with CommOps Global Strategy.
Basic Qualifications
5+ years of Program Management experience & 8+ years of total professional experience
Experience with the following:
Building and launching large‑scale strategic programs from design to execution
Developing executive‑level communications and presentations, and delivering verbal presentations to senior leadership
Analyzing and drawing conclusions from data – comfortable with large data sets, using tools like Microsoft Excel or Google Sheets
Preferred Qualifications
Designing and building customer experience and customer support strategies
Understanding and developing B2B best practices; understanding the difference between how B2B vs. B2C customers think and what they expect
Experience with Net Promoter Score (NPS) tools and methodology, or other customer sentiment metrics and measurement
Experience driving efficiencies with AI tools
Salary & Benefits Chicago, IL: $140,000 – $155,000 per year. New York, NY and San Francisco, CA: $155,000 – $172,000 per year. Eligible for Uber’s bonus program, equity award and other compensation. Benefits are available to all US employees. More information can be found on Uber’s careers benefits page.
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