EY
ServiceNow - IT Service Management (ITSM) - Manager - Tech Consulting - Open Loc
EY, Portland, Oregon, United States, 97204
ServiceNow - IT Service Management (ITSM) - Manager - Tech Consulting – Open Location
Location: Anywhere in Country.
EY is shaping your future with confidence. Join EY and help build a better working world.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to showcase your ability to motivate and develop your team and to establish new client relationships. Grow your consulting and team leadership skills while building relationships that define your career.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Travel to meet client needs as required.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery.
Manage and mentor a multi‑disciplinary team of 5‑10+ offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen, fact‑based decisions and conflict resolution.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process and technology capabilities and provide leading practice recommendations.
Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models and support management activities.
Support pre‑sales efforts, including creating proposals and estimates.
Create high quality deliverables and project artifacts.
To Qualify for the Role, You Must Have
A bachelor’s degree, preferably in Computer Science, Information Systems, Engineering or similar.
4‑6 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient and possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
Comprehensive compensation and benefits package and reward based on performance.
Hybrid work model – work 40‑60% in person at client sites.
Flexible vacation policy and paid holidays.
Are You Ready to Shape Your Future with Confidence? Apply Today. EY accepts applications for this position on an ongoing basis.
Legal Notice EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Professional Services
#J-18808-Ljbffr
EY is shaping your future with confidence. Join EY and help build a better working world.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to showcase your ability to motivate and develop your team and to establish new client relationships. Grow your consulting and team leadership skills while building relationships that define your career.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Travel to meet client needs as required.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery.
Manage and mentor a multi‑disciplinary team of 5‑10+ offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen, fact‑based decisions and conflict resolution.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process and technology capabilities and provide leading practice recommendations.
Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models and support management activities.
Support pre‑sales efforts, including creating proposals and estimates.
Create high quality deliverables and project artifacts.
To Qualify for the Role, You Must Have
A bachelor’s degree, preferably in Computer Science, Information Systems, Engineering or similar.
4‑6 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient and possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
Comprehensive compensation and benefits package and reward based on performance.
Hybrid work model – work 40‑60% in person at client sites.
Flexible vacation policy and paid holidays.
Are You Ready to Shape Your Future with Confidence? Apply Today. EY accepts applications for this position on an ongoing basis.
Legal Notice EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Professional Services
#J-18808-Ljbffr