CGI
Position Description
CGI Federal is looking for outgoing, experienced Bilingual (English/Spanish) Support Associates to join our team. The ideal candidates should possess excellent communication skills (translation, Spanish speaking as needed), have experience in customer service, and be able to work as a team in a fast‑paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. This position is located in our Walnut Creek, CA office with work performed at client site in Seattle, WA.
Your future duties and responsibilities The Support Associate Level III provides support to Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. Anticipated tasks include, but are not limited to, the following:
Assist with any Spanish speaking needs and/or required translation of correspondence and/or documents.
Prepare and mail envelopes with correct passport and supporting documents.
Box and archive files for storage purposes.
Interface with Passport applicants at Agency/Center information and will‑call counters.
At the Information Station, ensure appointment is scheduled.
Review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication.
Ensure the application and documents comply with passport requirements, photograph meets passport standards, and customer is provided fee information.
Operate equipment for scanning, image review, book print, quality control and metering mail.
Required qualifications to be successful in this role
Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures.
Capable of performing repetitive tasks while maintaining a high level of accuracy.
Bachelor’s Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high‑volume production environment.
Four years of general office experience, including three years of experience with Microsoft Office.
All candidates must pass a pre‑employment language assessment measuring proficiency in speaking, reading and writing in Spanish. Candidates must score at an Advanced Level on the assessment administered by ALTA Language Services to remain eligible.
Due to government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required.
Selected candidates must be able to frequently lift and carry up to 45 lbs. The position may require long hours of standing; candidates will be expected to stand and walk around the worksite for the entirety of their shift.
Desired qualifications / non‑essential skills required Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.
Hourly Rate $24.93/hour
Benefits
Competitive compensation
Comprehensive medical, dental, and vision benefits; Basic Life and Accidental Death & Dismemberment insurance; 401(k) plan with matching contributions.
Eligible for $4.93 per hour under the Service Contract Act, used toward health and welfare benefits.
CGI Share Purchase Plan
Profit participation plan
Paid accrued vacation leave (accrual levels determined under wage determination requirements and continuous tenure on the contract).
Observe the standard eleven (11) federal holidays as defined by the SCA Wage Determination document for the specified location.
Accrue 1 hour of sick leave for every 30 hours worked up to a maximum accrual of 56 hours under Executive Order 13706.
Six (6) to eight (8) weeks of maternity leave to the birthing parent, with 70% of base pay covered during an approved leave period.
Paid parental leave for 20 consecutive days based on circumstances of leave and applicable laws.
Bereavement leave ranging from 1 to 7 days based on relationship.
Paid jury duty leave, up to the time summoned.
Learning opportunities
Wellness and well‑being programs
For more detailed information about our benefits offerings, visit https://www.cgi.com/us/en-us/careers/our-benefits.
Skills
Spanish
What you can expect from us Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.
Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending on specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
#J-18808-Ljbffr
Your future duties and responsibilities The Support Associate Level III provides support to Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. Anticipated tasks include, but are not limited to, the following:
Assist with any Spanish speaking needs and/or required translation of correspondence and/or documents.
Prepare and mail envelopes with correct passport and supporting documents.
Box and archive files for storage purposes.
Interface with Passport applicants at Agency/Center information and will‑call counters.
At the Information Station, ensure appointment is scheduled.
Review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication.
Ensure the application and documents comply with passport requirements, photograph meets passport standards, and customer is provided fee information.
Operate equipment for scanning, image review, book print, quality control and metering mail.
Required qualifications to be successful in this role
Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures.
Capable of performing repetitive tasks while maintaining a high level of accuracy.
Bachelor’s Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high‑volume production environment.
Four years of general office experience, including three years of experience with Microsoft Office.
All candidates must pass a pre‑employment language assessment measuring proficiency in speaking, reading and writing in Spanish. Candidates must score at an Advanced Level on the assessment administered by ALTA Language Services to remain eligible.
Due to government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required.
Selected candidates must be able to frequently lift and carry up to 45 lbs. The position may require long hours of standing; candidates will be expected to stand and walk around the worksite for the entirety of their shift.
Desired qualifications / non‑essential skills required Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.
Hourly Rate $24.93/hour
Benefits
Competitive compensation
Comprehensive medical, dental, and vision benefits; Basic Life and Accidental Death & Dismemberment insurance; 401(k) plan with matching contributions.
Eligible for $4.93 per hour under the Service Contract Act, used toward health and welfare benefits.
CGI Share Purchase Plan
Profit participation plan
Paid accrued vacation leave (accrual levels determined under wage determination requirements and continuous tenure on the contract).
Observe the standard eleven (11) federal holidays as defined by the SCA Wage Determination document for the specified location.
Accrue 1 hour of sick leave for every 30 hours worked up to a maximum accrual of 56 hours under Executive Order 13706.
Six (6) to eight (8) weeks of maternity leave to the birthing parent, with 70% of base pay covered during an approved leave period.
Paid parental leave for 20 consecutive days based on circumstances of leave and applicable laws.
Bereavement leave ranging from 1 to 7 days based on relationship.
Paid jury duty leave, up to the time summoned.
Learning opportunities
Wellness and well‑being programs
For more detailed information about our benefits offerings, visit https://www.cgi.com/us/en-us/careers/our-benefits.
Skills
Spanish
What you can expect from us Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.
Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending on specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
#J-18808-Ljbffr