Cipla USA
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IT Business Partner – Manager
role at
Cipla USA . This position is available for U.S. applicants only and is not for global assignments.
Job Title:
IT Business Partner – Manager (Quality Control/Quality Assurance/Research & Development) Reports to:
Head IT Location:
Central Islip, Long Island Pay Range:
$98,000–$135,000 Employment Type:
Full Time – Salaried/Exempt Work Hours/Shift:
8:30 AM – 5:00 PM
Application Management
Build technical understanding of QC applications and end‑to‑end business processes to propose system changes and process transformations.
SAP Support for the Quality Module, handling audit trails and CSV activities.
Network administration, software application management, vendor management, and user management with roles and profiles.
Define architecture of enterprise applications to deliver best‑in‑class engagement with internal employees, vendors/partners, and customers.
Evaluate new technologies and develop innovative solutions to deliver business objectives.
Stakeholder Engagement
Collaborate with multi‑functional teams across regions (Quality Control, Quality Assurance, R&D, RA, Engineering, Finance, HR, etc.) and other IT business partners.
Strategy & Planning
Identify opportunities to implement or scale applications across regions with similar business processes.
Build business cases for tactical solution implementation while considering future roadmap.
Project Management & Service Delivery
Track committed project timelines, milestones, budgets, scope deliverables, and business outcomes.
Ensure that key performance indicators and success criteria are aligned with desired outcomes.
Propose, design, and manage support models, ensuring delivery of aligned SLAs for incident, change, and request management.
Major Challenges Driving data standards and implementing IT infrastructure and security solutions as per business need. Ensuring up‑to‑date compliance standards in IT solutions wherever applicable as per ever changing and updated compliance rules.
Key Interactions
Internal: Business stakeholders (Quality Control, Quality Assurance, R&D, RA, Planning, Engineering, Finance, HR, etc.), IT business partners, Corporate IT Infrastructure and security team.
External: Master Control – MES partner, QC Instruments vendor (Labware, Empower, etc.), QA, R&D and RA application vendors, QC vendors for implementation, upgradation, validation and qualification activities, LIMS/ELN Vendor (Labware).
Dimensions IT QC, QA, R&D and RA systems support—including IT administration, systems validation, instrument software validation, and maintaining infrastructure and security. IT solutioning, project execution, and coordination. Partnering with internal and external teams. Partnering with business functional leads.
Key Decisions & Recommendations
Customizing solution vs standardizing/transforming business process.
Follow best practices.
Scaling global solution to other regions vs implementing a local solution.
Understanding the business need and applicability.
SLAs, commercial negotiations with partners.
Adhering to agreed timelines with business functions.
Skills & Knowledge Educational qualifications:
A minimum of a bachelor’s degree in engineering, Information Technology, or a related field.
Relevant Experience:
5–7 years of work experience across various technology platforms. Knowledge and experience in handling QC systems, LIMS, QA/R&D/RA applications. Experience with Quality, R&D, RA IT solutions (Waters/Master Control/LIMS, etc.) and CSV activities with a strong preference in the pharmaceutical industry.
Skills:
Strong knowledge in handling QC instruments and QC system validation and qualification.
Onsite working experience in QC lab, R&D lab, and GMP areas in pharmaceutical manufacturing sites.
SAP skills in Quality modules is desirable.
Demonstrated analytical skills.
Understanding of quality systems solutions, quality software, SQL/Oracle databases, application administration, and their application to business scenarios.
Advanced Microsoft Office skills, especially Excel and macros.
Experience supporting Quality – QC/QA, R&D and RA software solutions and IT infrastructure solutions.
Equal Opportunity Employer Cipla is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, disability, protected veteran status, or any other legally protected group status. If you require reasonable accommodation to make your application or interview experience a great one, please contact the recruiter.
Disclaimer on Pay Ranges Salary ranges are an anticipated base salary range for this position. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position may be eligible for benefits and participation in a bonus program based on performance and company results.
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IT Business Partner – Manager
role at
Cipla USA . This position is available for U.S. applicants only and is not for global assignments.
Job Title:
IT Business Partner – Manager (Quality Control/Quality Assurance/Research & Development) Reports to:
Head IT Location:
Central Islip, Long Island Pay Range:
$98,000–$135,000 Employment Type:
Full Time – Salaried/Exempt Work Hours/Shift:
8:30 AM – 5:00 PM
Application Management
Build technical understanding of QC applications and end‑to‑end business processes to propose system changes and process transformations.
SAP Support for the Quality Module, handling audit trails and CSV activities.
Network administration, software application management, vendor management, and user management with roles and profiles.
Define architecture of enterprise applications to deliver best‑in‑class engagement with internal employees, vendors/partners, and customers.
Evaluate new technologies and develop innovative solutions to deliver business objectives.
Stakeholder Engagement
Collaborate with multi‑functional teams across regions (Quality Control, Quality Assurance, R&D, RA, Engineering, Finance, HR, etc.) and other IT business partners.
Strategy & Planning
Identify opportunities to implement or scale applications across regions with similar business processes.
Build business cases for tactical solution implementation while considering future roadmap.
Project Management & Service Delivery
Track committed project timelines, milestones, budgets, scope deliverables, and business outcomes.
Ensure that key performance indicators and success criteria are aligned with desired outcomes.
Propose, design, and manage support models, ensuring delivery of aligned SLAs for incident, change, and request management.
Major Challenges Driving data standards and implementing IT infrastructure and security solutions as per business need. Ensuring up‑to‑date compliance standards in IT solutions wherever applicable as per ever changing and updated compliance rules.
Key Interactions
Internal: Business stakeholders (Quality Control, Quality Assurance, R&D, RA, Planning, Engineering, Finance, HR, etc.), IT business partners, Corporate IT Infrastructure and security team.
External: Master Control – MES partner, QC Instruments vendor (Labware, Empower, etc.), QA, R&D and RA application vendors, QC vendors for implementation, upgradation, validation and qualification activities, LIMS/ELN Vendor (Labware).
Dimensions IT QC, QA, R&D and RA systems support—including IT administration, systems validation, instrument software validation, and maintaining infrastructure and security. IT solutioning, project execution, and coordination. Partnering with internal and external teams. Partnering with business functional leads.
Key Decisions & Recommendations
Customizing solution vs standardizing/transforming business process.
Follow best practices.
Scaling global solution to other regions vs implementing a local solution.
Understanding the business need and applicability.
SLAs, commercial negotiations with partners.
Adhering to agreed timelines with business functions.
Skills & Knowledge Educational qualifications:
A minimum of a bachelor’s degree in engineering, Information Technology, or a related field.
Relevant Experience:
5–7 years of work experience across various technology platforms. Knowledge and experience in handling QC systems, LIMS, QA/R&D/RA applications. Experience with Quality, R&D, RA IT solutions (Waters/Master Control/LIMS, etc.) and CSV activities with a strong preference in the pharmaceutical industry.
Skills:
Strong knowledge in handling QC instruments and QC system validation and qualification.
Onsite working experience in QC lab, R&D lab, and GMP areas in pharmaceutical manufacturing sites.
SAP skills in Quality modules is desirable.
Demonstrated analytical skills.
Understanding of quality systems solutions, quality software, SQL/Oracle databases, application administration, and their application to business scenarios.
Advanced Microsoft Office skills, especially Excel and macros.
Experience supporting Quality – QC/QA, R&D and RA software solutions and IT infrastructure solutions.
Equal Opportunity Employer Cipla is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, disability, protected veteran status, or any other legally protected group status. If you require reasonable accommodation to make your application or interview experience a great one, please contact the recruiter.
Disclaimer on Pay Ranges Salary ranges are an anticipated base salary range for this position. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position may be eligible for benefits and participation in a bonus program based on performance and company results.
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