TK Elevator
Manager- Technical Sales
TK Elevator
Atlanta, GA
Overview Be a part of a growth engine that is changing the elevator industry forever by leading the technical sales and customer success team for a fast‑growing suite of software‑based solutions that optimize elevator and escalator uptime, performance, and the occupant experience. From IoT of elevator data to core service efficiency, we are seeking someone to manage the digital customer success team, drive top line double digital growth and be the local product owner for our Smart Services and related digital service offerings.
Responsibilities
Achieve the overall multi‑million‑dollar annual sales budget to drive growth of new digital products and services based on the latest data analytics, AI and related software solutions
Understand customers’ diverse, specific business needs and apply product knowledge to meet those needs
Lead technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities.
Lead technical support for large or complex negotiations for connected services
Ability to drive discussions with multiple functions from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
Serve as a primary, technical go‑to person for multiple customers, establishing a deep business and operational understanding of their environment.
Field technical inquiries, handle customer issues, and influence partners to improve customers’ health.
Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of our Digital platform.
Ability to successfully execute solutions and functionality to optimize customer investment.
Manage customer success team to meet sales enablement metrics that focus on growth and retention and managing the customer life‑cycle
Monitoring common technical support questions and creating scripts for handling those support requests at scale.
Ensure digital customer facing projects are successfully implemented
Providing after‑sales support services and solving client problems
Confer with customers and engineers to assess equipment needs, specifications and determine system requirements.
Create and provide sales data to the management team to demonstrate performance, analyze trends, identify areas of opportunity and influence decisions.
Review ordering and booking performance, monitor and manage pipeline and channels to market with focus on branch enablement (including automation whenever possible).
Provide product education and advice to local North American branches and direct to customers
Develop and deliver technical presentations and demonstrations of how a product meets a client’s needs
Understand E2E commercial processes from order to remittance of Digital Services for both direct sales/ecommerce, inside sales or through traditional branch sales channels.
Provide local product knowledge to global development teams by documenting and prioritizing product or feature requirements to best position TKE North America for revenue growth of connected equipment.
Stay abreast of the latest industry developments in the market and technology.
Provide VOC feedback based on sales & market interactions
Seek opportunities to adapt product & business models quickly to meet customer and market trends in the property management & building technology spaces
Qualifications
4 year degree in computer science
5-7 years Elevator industry experience (preferably commercial experience)
At least 5 years’ experience delivering a sales budget
5-7 years proven work experience as technical sales or similar role
Ability to articulate complex technical information effectively & concisely
Advanced presentation and negotiation skills
Ability to lead a team to drive metrics and customer satisfaction
Excellent verbal and written communication skills
Process and results oriented
Problem solver with critical thinking and collaboration skills
Strong organizational and time‑management skills
Software sales experience, especially SaaS, preferred
Property manager and/or property development experience, preferred
Familiarity with Microsoft Azure and related service, preferred
Understanding or experience in cyber security, preferred
Knowledge of IoT (internet of Things), VOIP (Voice over Internet Protocol), Connected device management, Application Programming Interfaces, Predictive Analytics, preferred
Benefits
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company‑paid short‑ and long‑term disability insurance
Company‑paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company‑paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.>
Elevatorjobs.AMS@tkelevator.com
#J-18808-Ljbffr
Atlanta, GA
Overview Be a part of a growth engine that is changing the elevator industry forever by leading the technical sales and customer success team for a fast‑growing suite of software‑based solutions that optimize elevator and escalator uptime, performance, and the occupant experience. From IoT of elevator data to core service efficiency, we are seeking someone to manage the digital customer success team, drive top line double digital growth and be the local product owner for our Smart Services and related digital service offerings.
Responsibilities
Achieve the overall multi‑million‑dollar annual sales budget to drive growth of new digital products and services based on the latest data analytics, AI and related software solutions
Understand customers’ diverse, specific business needs and apply product knowledge to meet those needs
Lead technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities.
Lead technical support for large or complex negotiations for connected services
Ability to drive discussions with multiple functions from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
Serve as a primary, technical go‑to person for multiple customers, establishing a deep business and operational understanding of their environment.
Field technical inquiries, handle customer issues, and influence partners to improve customers’ health.
Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of our Digital platform.
Ability to successfully execute solutions and functionality to optimize customer investment.
Manage customer success team to meet sales enablement metrics that focus on growth and retention and managing the customer life‑cycle
Monitoring common technical support questions and creating scripts for handling those support requests at scale.
Ensure digital customer facing projects are successfully implemented
Providing after‑sales support services and solving client problems
Confer with customers and engineers to assess equipment needs, specifications and determine system requirements.
Create and provide sales data to the management team to demonstrate performance, analyze trends, identify areas of opportunity and influence decisions.
Review ordering and booking performance, monitor and manage pipeline and channels to market with focus on branch enablement (including automation whenever possible).
Provide product education and advice to local North American branches and direct to customers
Develop and deliver technical presentations and demonstrations of how a product meets a client’s needs
Understand E2E commercial processes from order to remittance of Digital Services for both direct sales/ecommerce, inside sales or through traditional branch sales channels.
Provide local product knowledge to global development teams by documenting and prioritizing product or feature requirements to best position TKE North America for revenue growth of connected equipment.
Stay abreast of the latest industry developments in the market and technology.
Provide VOC feedback based on sales & market interactions
Seek opportunities to adapt product & business models quickly to meet customer and market trends in the property management & building technology spaces
Qualifications
4 year degree in computer science
5-7 years Elevator industry experience (preferably commercial experience)
At least 5 years’ experience delivering a sales budget
5-7 years proven work experience as technical sales or similar role
Ability to articulate complex technical information effectively & concisely
Advanced presentation and negotiation skills
Ability to lead a team to drive metrics and customer satisfaction
Excellent verbal and written communication skills
Process and results oriented
Problem solver with critical thinking and collaboration skills
Strong organizational and time‑management skills
Software sales experience, especially SaaS, preferred
Property manager and/or property development experience, preferred
Familiarity with Microsoft Azure and related service, preferred
Understanding or experience in cyber security, preferred
Knowledge of IoT (internet of Things), VOIP (Voice over Internet Protocol), Connected device management, Application Programming Interfaces, Predictive Analytics, preferred
Benefits
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company‑paid short‑ and long‑term disability insurance
Company‑paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company‑paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.>
Elevatorjobs.AMS@tkelevator.com
#J-18808-Ljbffr