CSC
Director-Client Management, Fund Accounting
Hybrid Work Schedule in Wilmington, DE
Monday to Friday 9:00 a.m. to 6:00 p.m. EST
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.
Position Summary Our Funds area is searching for an experienced, talented and proven Director of Client Management with at least 15 years of related experience to join their senior leadership team. This role will report to the Senior Executive Director and Head of Fund Services, North America and oversee the North America Client Services teams; leading a group of experienced Directors responsible for implementing strategies that achieve outstanding client service delivery, consistent team performance, maximum productivity and efficiency while meeting revenue targets and driving industry solutions. In addition, this role will work alongside their peers within the department to support and manage client relationships, operational efficacy, staff resources, system implementations, and other BU goals.
Responsibilities
Oversee and work with Client Service Directors to increase awareness of business opportunities to increase revenue streams
Responsible for managing and achieving the P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and ultimately, enhance profitability
Escalation point for the Client Service Directors to navigate and solve challenging client needs or operations limitations
Drive business development efforts with key clients to generate revenue opportunities
Enhance relationships with existing clients and strengthen C-suite connectivity to understand the direction of their business needs
Work with Sales and Marketing to increase company footprint amongst our clients and identify new clients via targeted searches
Assist in renewals, engagements, and negotiations with clients
Manage the career development and talent management of Client Service Directors
Collaborate with other North America leaders to carry out shared goals of the department
Work with other business units to identify opportunities for cross-selling services to our clients
Assist with the implementation of best practices (e.g. Target Operation Model [TOM] integration) and drive operational efficiencies that optimize service delivery
Identify, lead and delegate key department projects
Manage and participate in defining Staffing needs & resource allocation for the client service teams including the successful deployment of a global delivery model (e.g. EST/IST) and routine office visits for governance and service delivery continuity
Responsible for empowering team leaders to develop “out of the box” thinkers, deliver superior client satisfaction results and promote staff engagement & development
Ensure scheduling and team assignments are properly maintained and proactively modified to support business needs and changes by the client directors
Stay informed of industry changes (e.g. regulations) and proactively solution services to meet client needs
Develop and manage KPI’s (Key Performance Indicators), Client SLA’s and review client deliverables as needed
Present period performance reports and metrics to the MD Operations
Internal responsibilities (scheduling, status reports, time tracking, etc.)
Other responsibilities as deemed necessary
Qualifications
Bachelor’s degree in a relevant field, such as accounting or finance; MBA preferred
Experience in Private Equity Fund Accounting
Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment
At least ten years of industry experience with a proven track record of streamlining and improving a service operation
A history of exceptional industry forecasting and successful budget management that can determine ways to increase a service operation’s efficiency
The ideal candidate will have experience leading large teams and achieving high profitability goals
Robust analytical, problem-solving, and troubleshooting skills
Project management experience
Excellent leadership, communication, and organizational skills
Proactive and dynamic personality
Industry compliance experience a plus
Investor Services experience a plus
Creative and agile, leader that motivates leaders to achieve lofty goals
Ability to lift 25 lbs. or more
Seniority Level Director
Employment Type Full-time
Job Function Finance and Sales
Industries Financial Services, IT Services and IT Consulting, and Legal Services
About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
Benefits CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.
Accessibility & Disability Services We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
Candidate Sources and Application Process CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies to talent acquisition, hiring leaders, employees, or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
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Hybrid Work Schedule in Wilmington, DE
Monday to Friday 9:00 a.m. to 6:00 p.m. EST
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.
Position Summary Our Funds area is searching for an experienced, talented and proven Director of Client Management with at least 15 years of related experience to join their senior leadership team. This role will report to the Senior Executive Director and Head of Fund Services, North America and oversee the North America Client Services teams; leading a group of experienced Directors responsible for implementing strategies that achieve outstanding client service delivery, consistent team performance, maximum productivity and efficiency while meeting revenue targets and driving industry solutions. In addition, this role will work alongside their peers within the department to support and manage client relationships, operational efficacy, staff resources, system implementations, and other BU goals.
Responsibilities
Oversee and work with Client Service Directors to increase awareness of business opportunities to increase revenue streams
Responsible for managing and achieving the P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and ultimately, enhance profitability
Escalation point for the Client Service Directors to navigate and solve challenging client needs or operations limitations
Drive business development efforts with key clients to generate revenue opportunities
Enhance relationships with existing clients and strengthen C-suite connectivity to understand the direction of their business needs
Work with Sales and Marketing to increase company footprint amongst our clients and identify new clients via targeted searches
Assist in renewals, engagements, and negotiations with clients
Manage the career development and talent management of Client Service Directors
Collaborate with other North America leaders to carry out shared goals of the department
Work with other business units to identify opportunities for cross-selling services to our clients
Assist with the implementation of best practices (e.g. Target Operation Model [TOM] integration) and drive operational efficiencies that optimize service delivery
Identify, lead and delegate key department projects
Manage and participate in defining Staffing needs & resource allocation for the client service teams including the successful deployment of a global delivery model (e.g. EST/IST) and routine office visits for governance and service delivery continuity
Responsible for empowering team leaders to develop “out of the box” thinkers, deliver superior client satisfaction results and promote staff engagement & development
Ensure scheduling and team assignments are properly maintained and proactively modified to support business needs and changes by the client directors
Stay informed of industry changes (e.g. regulations) and proactively solution services to meet client needs
Develop and manage KPI’s (Key Performance Indicators), Client SLA’s and review client deliverables as needed
Present period performance reports and metrics to the MD Operations
Internal responsibilities (scheduling, status reports, time tracking, etc.)
Other responsibilities as deemed necessary
Qualifications
Bachelor’s degree in a relevant field, such as accounting or finance; MBA preferred
Experience in Private Equity Fund Accounting
Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment
At least ten years of industry experience with a proven track record of streamlining and improving a service operation
A history of exceptional industry forecasting and successful budget management that can determine ways to increase a service operation’s efficiency
The ideal candidate will have experience leading large teams and achieving high profitability goals
Robust analytical, problem-solving, and troubleshooting skills
Project management experience
Excellent leadership, communication, and organizational skills
Proactive and dynamic personality
Industry compliance experience a plus
Investor Services experience a plus
Creative and agile, leader that motivates leaders to achieve lofty goals
Ability to lift 25 lbs. or more
Seniority Level Director
Employment Type Full-time
Job Function Finance and Sales
Industries Financial Services, IT Services and IT Consulting, and Legal Services
About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
Benefits CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.
Accessibility & Disability Services We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
Candidate Sources and Application Process CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies to talent acquisition, hiring leaders, employees, or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
#J-18808-Ljbffr