TD
Banking Associate
Location:
Brighton, Massachusetts, United States
Hours:
30
Pay:
$23.75 – $31.00 USD
Line of Business:
Personal & Commercial Banking Services
Job Description The Banking Associate is a professional in banking who plays a key role in delivering TD’s brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.
Depth & Scope
Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services.
Delivers end‑to‑end advice customers expect: building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations.
Utilizes TD’s systems and tools to engage with customers, acquiring and deepening relationships by providing advice and guidance, ultimately attracting and retaining the customer.
Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal bank partner, while ensuring a positive customer experience.
Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services, and tools or referring to the appropriate expert.
Services customers on both the teller line and platform as needed, with the ability to handle opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile, and online (digital) banking.
Connects with customers, provides financial advice, and deepens relationships through lead management activities, including the creation & management of self‑generated leads, the management of received partner/retail referral leads or campaign leads, customer outreach (outbound calls, SMS), scheduling and/or hosting appointments, and lead prioritization.
Education & Experience
High school diploma or GED.
At least 1 year of customer‑facing experience in any capacity (volunteering, education, military experience preferred).
Demonstrated customer service skills preferred.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Teller experience preferred.
Required to complete teller training and part 1 of platform training upon hire.
Strong organization skills to handle multiple tasks in a fast‑paced environment.
Excellent communication skills, concise, clear, and consistent.
Effective problem‑solving skills.
Ability to schedule and prioritize work.
Ability to work independently and meet deadlines.
Sound judgment in decision making and problem solving.
Proficiency in Microsoft Office.
Notary license preferred.
Customer Accountabilities
Consistently provide legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers.
Establish and nurture customer relationships by consistently displaying product knowledge and actively listening to customer needs, engaging in additional conversations to identify any additional needs, and offering a solution or partner referral.
Manage wait times to meet with a banker by scheduling, rescheduling, or canceling client meetings.
Engage in lobby leadership and represent the first point of contact for customer inquiries, orchestrating walk‑in traffic and serving as the first point of contact for resolution or appointment scheduling.
Support the bank’s customer service strategy.
Consider the impact of decisions on the well‑being of TD, its customers, and stakeholders.
Drive referrals to store colleagues and partners to support more complex financial needs of customers.
Ensure tasks are performed within established policy and procedures.
Successfully complete all required job‑specific, compliance‑related training.
Follow compliance/risk and control programs.
Ensure ongoing compliance with internal/external audit and regulatory requirements, providing prompt and comprehensive responses to all external audit, regulator, and compliance requests and findings. Maintain appropriate records of action plans.
Be knowledgeable of and comply with TD Code of Conduct.
Shareholder Accountabilities
Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Accurately process cash/deposit/withdrawal transactions and other account servicing requests.
Make decisions & process everyday transactions, such as opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating an address.
Ensure compliance with all regulations, policies, and procedures, adhering to required controls, critical dates, and accurate documents.
Apply customer authentication principles, compliance regulations, and due diligence to new account openings and transactions.
Accurately and efficiently perform transactions as accountable for cash drawers, including maintaining cash limits and securing cash drawers/stations/balances in the cash drawer and TCR.
Follow policy and procedure for customer authentication.
Act as Dual Control agent when required.
Follow all required open/close procedures.
Employee/Team Accountabilities
Contribute to a positive work environment by aligning to TD Model, Brand, and Culture and participating fully as a member of the team.
Actively participate in personal performance and development activities.
Act as a brand champion both internally and externally.
Collaborate with team members to contribute to the success of the team and organization.
Partner as a team player.
Seek opportunities to improve delivery of work with high attention to quality standards.
Take ownership of own career and aspirations, seeking diverse feedback to continuously develop and enhance skills.
Positively embrace change.
Adhere and participate in TD’s Shared Commitments.
Model quality service at every customer interaction.
Engage in advancing and sustaining a unique, inclusive culture that reflects TD’s diversity agenda and creates an extraordinary employee experience.
May train and act as a mentor for newer colleagues.
Physical Requirements Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Frequent
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at
USWAPTDO@td.com
and include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.
Seniority level Entry level
Employment type Full‑time
Job function Finance and Sales
Industries Banking
#J-18808-Ljbffr
Brighton, Massachusetts, United States
Hours:
30
Pay:
$23.75 – $31.00 USD
Line of Business:
Personal & Commercial Banking Services
Job Description The Banking Associate is a professional in banking who plays a key role in delivering TD’s brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.
Depth & Scope
Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services.
Delivers end‑to‑end advice customers expect: building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations.
Utilizes TD’s systems and tools to engage with customers, acquiring and deepening relationships by providing advice and guidance, ultimately attracting and retaining the customer.
Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal bank partner, while ensuring a positive customer experience.
Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services, and tools or referring to the appropriate expert.
Services customers on both the teller line and platform as needed, with the ability to handle opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile, and online (digital) banking.
Connects with customers, provides financial advice, and deepens relationships through lead management activities, including the creation & management of self‑generated leads, the management of received partner/retail referral leads or campaign leads, customer outreach (outbound calls, SMS), scheduling and/or hosting appointments, and lead prioritization.
Education & Experience
High school diploma or GED.
At least 1 year of customer‑facing experience in any capacity (volunteering, education, military experience preferred).
Demonstrated customer service skills preferred.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Teller experience preferred.
Required to complete teller training and part 1 of platform training upon hire.
Strong organization skills to handle multiple tasks in a fast‑paced environment.
Excellent communication skills, concise, clear, and consistent.
Effective problem‑solving skills.
Ability to schedule and prioritize work.
Ability to work independently and meet deadlines.
Sound judgment in decision making and problem solving.
Proficiency in Microsoft Office.
Notary license preferred.
Customer Accountabilities
Consistently provide legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers.
Establish and nurture customer relationships by consistently displaying product knowledge and actively listening to customer needs, engaging in additional conversations to identify any additional needs, and offering a solution or partner referral.
Manage wait times to meet with a banker by scheduling, rescheduling, or canceling client meetings.
Engage in lobby leadership and represent the first point of contact for customer inquiries, orchestrating walk‑in traffic and serving as the first point of contact for resolution or appointment scheduling.
Support the bank’s customer service strategy.
Consider the impact of decisions on the well‑being of TD, its customers, and stakeholders.
Drive referrals to store colleagues and partners to support more complex financial needs of customers.
Ensure tasks are performed within established policy and procedures.
Successfully complete all required job‑specific, compliance‑related training.
Follow compliance/risk and control programs.
Ensure ongoing compliance with internal/external audit and regulatory requirements, providing prompt and comprehensive responses to all external audit, regulator, and compliance requests and findings. Maintain appropriate records of action plans.
Be knowledgeable of and comply with TD Code of Conduct.
Shareholder Accountabilities
Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Accurately process cash/deposit/withdrawal transactions and other account servicing requests.
Make decisions & process everyday transactions, such as opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating an address.
Ensure compliance with all regulations, policies, and procedures, adhering to required controls, critical dates, and accurate documents.
Apply customer authentication principles, compliance regulations, and due diligence to new account openings and transactions.
Accurately and efficiently perform transactions as accountable for cash drawers, including maintaining cash limits and securing cash drawers/stations/balances in the cash drawer and TCR.
Follow policy and procedure for customer authentication.
Act as Dual Control agent when required.
Follow all required open/close procedures.
Employee/Team Accountabilities
Contribute to a positive work environment by aligning to TD Model, Brand, and Culture and participating fully as a member of the team.
Actively participate in personal performance and development activities.
Act as a brand champion both internally and externally.
Collaborate with team members to contribute to the success of the team and organization.
Partner as a team player.
Seek opportunities to improve delivery of work with high attention to quality standards.
Take ownership of own career and aspirations, seeking diverse feedback to continuously develop and enhance skills.
Positively embrace change.
Adhere and participate in TD’s Shared Commitments.
Model quality service at every customer interaction.
Engage in advancing and sustaining a unique, inclusive culture that reflects TD’s diversity agenda and creates an extraordinary employee experience.
May train and act as a mentor for newer colleagues.
Physical Requirements Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Frequent
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at
USWAPTDO@td.com
and include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.
Seniority level Entry level
Employment type Full‑time
Job function Finance and Sales
Industries Banking
#J-18808-Ljbffr