IBM
Optim Software Developer Support Engineer
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Optim Software Developer Support Engineer
role at
IBM . This position focuses on providing technical support for IBM InfoSphere Optim.
Introduction IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance.
This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide advanced technical support assistance to customers using problem determination / problem source identification skills, and will collaborate with development and other support organizations. You will recommend and implement improvements to existing technical support tools, procedures, and processes, contributing to department goals and high customer satisfaction.
Your Role and Responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
Communicate action plans to the customer or IBM representative as appropriate.
Check in code and deliver fixes as needed.
May provide training for and mentor others on the team.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Develop and maintain technical documentation, processes, and troubleshooting guides.
Manage requests and priorities daily.
Configure InfoSphere Optim environments for support and education.
Review diagnostic information to assist in isolation of a problem cause (including interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions, utilizing technical and negotiation skills.
Recommend and implement new or improvements to existing technical support tools, procedures and processes.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.
Document findings, create knowledge base articles, provide fixes, and contribute to support tooling.
Preferred Education Bachelor's Degree
Required Technical And Professional Expertise
5+ years of hands‑on experience in product development.
Solid understanding of software development lifecycle and tools.
Strong working experience in C, C++, Java and script languages.
Experience in database management systems and tools. Familiarity with database backends (DB2, Oracle, SQL Server).
Experience in operating systems (Windows/Linux/UNIX) administration and troubleshooting.
Strong developer skills, including CI/CD pipelines, IDEs and complex components.
Technical ability to analyze and resolve issues. Ability to do log analysis, trace interpretation, root cause identification & investigate configuration related issues and resolve accordingly.
Preferred Technical And Professional Experience
Hands‑on experience with Optim Archive, Privacy & Test Data Management, components, and deployment models (distributed and z/OS).
Experience with Optim Archive, Data Privacy or Test Data Management.
Experience supporting customers with enterprise‑grade Optim deployments with high availability and meeting SLA requirements.
Demonstrated communication skills.
Analytical thinking and structured problem‑solving techniques.
Strong positive customer service attitude with sensitivity to client satisfaction.
Must be a self‑starter, quick learner, and enjoy working in a challenging, fast‑paced environment.
Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at IBM by 2x.
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Optim Software Developer Support Engineer
role at
IBM . This position focuses on providing technical support for IBM InfoSphere Optim.
Introduction IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance.
This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide advanced technical support assistance to customers using problem determination / problem source identification skills, and will collaborate with development and other support organizations. You will recommend and implement improvements to existing technical support tools, procedures, and processes, contributing to department goals and high customer satisfaction.
Your Role and Responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
Communicate action plans to the customer or IBM representative as appropriate.
Check in code and deliver fixes as needed.
May provide training for and mentor others on the team.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Develop and maintain technical documentation, processes, and troubleshooting guides.
Manage requests and priorities daily.
Configure InfoSphere Optim environments for support and education.
Review diagnostic information to assist in isolation of a problem cause (including interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions, utilizing technical and negotiation skills.
Recommend and implement new or improvements to existing technical support tools, procedures and processes.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.
Document findings, create knowledge base articles, provide fixes, and contribute to support tooling.
Preferred Education Bachelor's Degree
Required Technical And Professional Expertise
5+ years of hands‑on experience in product development.
Solid understanding of software development lifecycle and tools.
Strong working experience in C, C++, Java and script languages.
Experience in database management systems and tools. Familiarity with database backends (DB2, Oracle, SQL Server).
Experience in operating systems (Windows/Linux/UNIX) administration and troubleshooting.
Strong developer skills, including CI/CD pipelines, IDEs and complex components.
Technical ability to analyze and resolve issues. Ability to do log analysis, trace interpretation, root cause identification & investigate configuration related issues and resolve accordingly.
Preferred Technical And Professional Experience
Hands‑on experience with Optim Archive, Privacy & Test Data Management, components, and deployment models (distributed and z/OS).
Experience with Optim Archive, Data Privacy or Test Data Management.
Experience supporting customers with enterprise‑grade Optim deployments with high availability and meeting SLA requirements.
Demonstrated communication skills.
Analytical thinking and structured problem‑solving techniques.
Strong positive customer service attitude with sensitivity to client satisfaction.
Must be a self‑starter, quick learner, and enjoy working in a challenging, fast‑paced environment.
Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Engineering and Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at IBM by 2x.
#J-18808-Ljbffr