director, HR Shared Services Job at Starbucks in Seattle

Director, HR Shared Services

Join to apply for the director, HR Shared Services role at Starbucks.

This role is pivotal in shaping the strategy, planning, and operations of our HR shared services function, with a strong focus on partner experience, operational excellence, continuous improvement, and cost efficiency. You will also provide oversight of outsourced managed service providers.

Base pay range

$165,500.00/yr - $276,000.00/yr

Responsibilities

• Lead and inspire: model leadership behaviors rooted in Starbucks Mission and Values, galvanize teams and foster high performance.
• Deliver operational excellence: align strategy, plans, and budgets with partner needs; establish and continuously improve partner experience metrics.
• Drive innovation: lead initiatives to eliminate pain points, scale operations through standardized processes and digital capabilities, and integrate business changes into contact center operations.
• Develop talent: set clear goals, provide coaching, feedback, and growth opportunities for partners.

Preferred Qualifications

• 10+ years of experience leading HR shared services or HR operations functions.
• Strong knowledge of HR processes, policies and practices.
• Proven success in leading and developing high‑performing teams.
• Experience leading managed service providers.
• Ability to manage complex portfolios in a fast‑paced, dynamic environment.
• Collaborative style with a strong customer focus and commitment to continuous improvement.
• Excellent interpersonal skills to influence and build relationships across a matrixed organization.
• Strategic mindset with a hands‑on approach when needed.
• Strong analytical skills to leverage data for performance improvement.
• Highly organized with exceptional written, verbal, and presentation skills.

Benefits

As a Starbucks partner you may access medical, dental, vision, basic and supplemental life insurance, short‑term and long‑term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time, holidays, personal days, 401(k) with match, stock program, equity program, emergency savings, financial tools, tuition coverage, student loan resources, backup care and DACA reimbursement. Additional benefits vary by location and are detailed at starbucksbenefits.com.

Seniority level

Not applicable

Employment type

Full‑time

Job function

Human Resources

Industries

Manufacturing, Food and Beverage Services, and Retail

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.

Join us and inspire with every cup. Apply today!