Claims Administrative Support
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Under broad supervision performs administrative support to the highest level Claims Leaders; Peter McCarron, Dan Moore, and Beth Tansey. This position will interact with the internal senior management and external business partners and resolves issues, which may be sensitive or confidential in nature and of high visibility. This role will require travel as appropriate to assist Claims Leaders and their broader meetings (Ex. ECLT meetings/strategy sessions) and activities. This role will also work very closely/partner with the Executive Assistant to the CAO.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
- Coordinates, handles and resolves business unit problems and customer issues independently and proactively escalating as appropriate. Provides outstanding customer service, acting with the appropriate sense of urgency.
- Coordinates special projects for senior management, collaborating with others as needed.
- Independently composes and distributes correspondence, memos, and other complex documents and reports, which require the use of office technologies and software applications.
- Attends meetings, seminars, etc. and records notes or provides information as needed.
- Plans, schedules and coordinates meetings, conferences, travel arrangements and maintains the business calendar for the executive.
- Assists executive in the coordination of performance reviews, cost center updates and other organizational administration activities.
- Processes and submits time entry reports and resolves timekeeping issues with Payroll; may train staff or management on the timekeeping process.
- Establishes and maintains official documents and records in appropriate files.
- May lead, mentor and train other staff.
May perform additional duties as assigned.
Reporting Relationship
- Executive management/senior staff
Skills, Knowledge & Abilities
- Exceptional written and verbal communication skills including professional etiquette.
- Excellent interactive skills with the ability to work independently and proactively.
- Strong computer skills including Microsoft Office Suite and other business related software systems.
- Exceptional organizational skills including ability to prioritize and coordinate multiple projects.
- Strong knowledge of the insurance industry and the business unit.
Education & Experience
- Some college with course work in Marketing, Business, Accounting, etc. desirable.
- Typically a minimum five to eight years strong administrative experience.