Jackson Hewitt
Customer Service Representative
Join Jackson Hewitt as a Customer Service Representative in Chicago, IL, where you'll play a vital role in providing exceptional service to our valued clients. Be part of a dynamic team that is dedicated to making tax preparation easy and accessible for everyone.
Responsibilities:
- Assist clients with tax-related inquiries and provide clear guidance on services offered.
- Manage customer interactions through phone, email, and in-person consultations.
- Ensure a smooth customer experience by addressing concerns and resolving issues promptly.
- Educate clients about tax preparation processes and related products.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service quality and efficiency.
- Stay updated on tax laws and company policies to provide accurate information.
- Promote additional services and products to enhance customer satisfaction.
Requirements:
- High school diploma or equivalent; some college coursework preferred.
- Previous customer service experience, preferably in a retail or financial setting.
- Strong communication and interpersonal skills to engage effectively with clients.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficient in using computer systems and basic software applications.
- Detail-oriented with strong problem-solving abilities.
- Positive attitude and a passion for helping others.
- Availability to work flexible hours during tax season.
About Us:
Jackson Hewitt has been a trusted name in tax preparation for over 30 years, helping millions of customers maximize their refunds. Our commitment to excellent service and community involvement makes us a preferred employer, where employees thrive in a supportive and rewarding environment.