Ccgmag
A leading company in pet technology is seeking an Associate Director, Customer Support to enhance the customer experience for pet owners. This role involves managing vendor relationships, designing quality assurance programs, and utilizing Salesforce for data-driven performance improvement. Ideal candidates will have over 5 years in contact center operations and a BA/BS in Business Administration. The company offers a hybrid work model and competitive salary, along with various benefits including medical and retirement plans.
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