PUPS Pet Club
Area General Manager (AGM)
–
Full Time – Fully Onsite in Brooklyn between Williamsburg and Downtown Brooklyn
Job Summary The Area General Manager (AGM) of a PUPS Pet Club provides hands‑on leadership and strategic oversight for multiple pet care centers within a defined region. This role is responsible for driving operational excellence, financial performance, team development, and an exceptional client and pet experience across all assigned locations.
Essential Functions and Responsibilities
Coach, mentor, and develop high‑performing, engaged teams
Foster a culture of accountability, teamwork and continuous learning
Partner with HR to ensure effective onboarding, career development, and succession planning
Recognize and reward team successes while proactively addressing performance challenges
Oversee daily operations across multiple pet care centers, ensuring consistent service quality and adherence to Company standards
Implement and monitor operational processes, policies, and best practices that ensure safety, cleanliness, and a premium pet experience
Conduct regular site visits to audit quality, team engagement, and customer satisfaction
Own the P&L for all assigned locations, drive profitability through labor management, expense control and revenue growth
Analyze KPIs and financial metrics to identify opportunities for improvement
Partner with Marketing and the Call Center to drive occupancy, retention and local brand presence
Champion a service culture that delights pet parents and earns lasting loyalty
Respond to escalated client concerns with empathy and urgency, ensuring positive resolutions
Ensure all team members are trained and empowered to deliver warm, professional and consistent service
Promote and enforce a culture of safety for both pets and team members
Ensure compliance with all Company policies, state/local regulations, and industry standards
All other duties as assigned
Qualifications
High school diploma or equivalent required
Bachelor's degree in business or related field preferred
3–5 years of multi‑unit leadership experience in pet care, health and beauty and/or retail industries
Proven ability to lead and develop large teams across multiple locations
Strong business acumen with experience in P&L management, budgeting, and data‑driven decision making
Exceptional communication, coaching, and relationship building skills
Passion for pets and people; commitment to creating a positive and fun workplace culture
Flexibility to travel regularly between assigned locations
Ability to function well in a high‑paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Physical Requirements
Ability to stand, walk and move throughout pet care centers for extended periods
Must be comfortable interacting with and handling a variety of pets in a safe and compassionate manner
Must be able to lift up to 50 lbs. as needed
Capable of bending, kneeling, or reaching as required during facility inspections or while assisting team members
Must be able to travel frequently between assigned locations
Ability to work in environments with potential exposure to pet hair, dander, cleaning agents and noise
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development, Management, and Customer Service
Industries Consumer Services
#J-18808-Ljbffr
–
Full Time – Fully Onsite in Brooklyn between Williamsburg and Downtown Brooklyn
Job Summary The Area General Manager (AGM) of a PUPS Pet Club provides hands‑on leadership and strategic oversight for multiple pet care centers within a defined region. This role is responsible for driving operational excellence, financial performance, team development, and an exceptional client and pet experience across all assigned locations.
Essential Functions and Responsibilities
Coach, mentor, and develop high‑performing, engaged teams
Foster a culture of accountability, teamwork and continuous learning
Partner with HR to ensure effective onboarding, career development, and succession planning
Recognize and reward team successes while proactively addressing performance challenges
Oversee daily operations across multiple pet care centers, ensuring consistent service quality and adherence to Company standards
Implement and monitor operational processes, policies, and best practices that ensure safety, cleanliness, and a premium pet experience
Conduct regular site visits to audit quality, team engagement, and customer satisfaction
Own the P&L for all assigned locations, drive profitability through labor management, expense control and revenue growth
Analyze KPIs and financial metrics to identify opportunities for improvement
Partner with Marketing and the Call Center to drive occupancy, retention and local brand presence
Champion a service culture that delights pet parents and earns lasting loyalty
Respond to escalated client concerns with empathy and urgency, ensuring positive resolutions
Ensure all team members are trained and empowered to deliver warm, professional and consistent service
Promote and enforce a culture of safety for both pets and team members
Ensure compliance with all Company policies, state/local regulations, and industry standards
All other duties as assigned
Qualifications
High school diploma or equivalent required
Bachelor's degree in business or related field preferred
3–5 years of multi‑unit leadership experience in pet care, health and beauty and/or retail industries
Proven ability to lead and develop large teams across multiple locations
Strong business acumen with experience in P&L management, budgeting, and data‑driven decision making
Exceptional communication, coaching, and relationship building skills
Passion for pets and people; commitment to creating a positive and fun workplace culture
Flexibility to travel regularly between assigned locations
Ability to function well in a high‑paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Physical Requirements
Ability to stand, walk and move throughout pet care centers for extended periods
Must be comfortable interacting with and handling a variety of pets in a safe and compassionate manner
Must be able to lift up to 50 lbs. as needed
Capable of bending, kneeling, or reaching as required during facility inspections or while assisting team members
Must be able to travel frequently between assigned locations
Ability to work in environments with potential exposure to pet hair, dander, cleaning agents and noise
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development, Management, and Customer Service
Industries Consumer Services
#J-18808-Ljbffr