Persona
Head of Tech Ops
Join to apply for the
Head of Tech Ops
role at
Persona This range is provided by Persona. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$190,000.00/yr - $250,000.00/yr About Persona
Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live. We’re growing rapidly and looking for exceptional people to join us! About the Role
We’re looking for a strategic, hands‑on
Head of Tech Ops
to lead our Tech Ops Team and scale the systems that power our global workforce. You’ll manage a small but high‑impact team, own our corporate SaaS ecosystem, and ensure our employees have secure, reliable tools to do their best work. This role reports to the
Head of Security
and partners closely with Engineering, People, and Operations. What You’ll Do
Lead and grow the IT organization, setting strategy, roadmap, and operational standards. Own our SaaS and systems ecosystem, including procurement, configuration, integrations, access governance, and automation. Oversee identity and device management (Okta/Entra, Jamf/Kandji/Intune) to ensure secure, reliable access and a fully managed fleet. Manage collaboration and productivity platforms (Google Workspace, Slack, Microsoft 365) and maintain high‑quality A/V and hybrid meeting experiences. Run efficient IT operations—on/offboarding, asset management, documentation, and global support—while driving continuous improvement in service quality. Partner closely with Security to maintain secure‑by‑default systems, support audits, and strengthen endpoint, access, and incident readiness. What We’re Looking For
Experience
8+ years of experience in IT , with deep familiarity supporting fast‑paced, cloud‑based organizations. 3+ years of people management experience , including hiring, coaching, and leading high‑performing teams. Demonstrated success managing a
complex portfolio of SaaS applications
and architecting integrated, scalable internal tooling. Technical Core
Expertise with
modern identity providers
(Okta, Entra) and lifecycle automation. Strong experience with
MDM solutions
(Jamf, Kandji, Intune) and macOS fleet operations. Proficiency in administering
Google Workspace ,
Slack , and/or
Microsoft 365
at scale. Experience building and supporting
A/V systems
across multiple offices and a distributed workforce. Strong understanding of IT security fundamentals and collaboration with Security teams. You’ll Thrive Here If You
Are equally comfortable with strategy and hands‑on systems work. Enjoy making complex systems simple, reliable, and secure. Can balance rapid execution with long‑term thinking. Advocate for a great employee experience through thoughtful tooling and processes. Full-time Employee Benefits and Perks
Medical, dental, and vision coverage 3% 401(k) contribution Unlimited PTO Quarterly mental health days Family planning benefits Professional development stipend Wellness benefits Paid maternity leave Paid paternity leave Seniority level
Director Employment type
Full‑time Job function
Information Technology and Management Industries
Software Development Technology Information and Media Computer and Network Security
#J-18808-Ljbffr
Join to apply for the
Head of Tech Ops
role at
Persona This range is provided by Persona. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$190,000.00/yr - $250,000.00/yr About Persona
Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live. We’re growing rapidly and looking for exceptional people to join us! About the Role
We’re looking for a strategic, hands‑on
Head of Tech Ops
to lead our Tech Ops Team and scale the systems that power our global workforce. You’ll manage a small but high‑impact team, own our corporate SaaS ecosystem, and ensure our employees have secure, reliable tools to do their best work. This role reports to the
Head of Security
and partners closely with Engineering, People, and Operations. What You’ll Do
Lead and grow the IT organization, setting strategy, roadmap, and operational standards. Own our SaaS and systems ecosystem, including procurement, configuration, integrations, access governance, and automation. Oversee identity and device management (Okta/Entra, Jamf/Kandji/Intune) to ensure secure, reliable access and a fully managed fleet. Manage collaboration and productivity platforms (Google Workspace, Slack, Microsoft 365) and maintain high‑quality A/V and hybrid meeting experiences. Run efficient IT operations—on/offboarding, asset management, documentation, and global support—while driving continuous improvement in service quality. Partner closely with Security to maintain secure‑by‑default systems, support audits, and strengthen endpoint, access, and incident readiness. What We’re Looking For
Experience
8+ years of experience in IT , with deep familiarity supporting fast‑paced, cloud‑based organizations. 3+ years of people management experience , including hiring, coaching, and leading high‑performing teams. Demonstrated success managing a
complex portfolio of SaaS applications
and architecting integrated, scalable internal tooling. Technical Core
Expertise with
modern identity providers
(Okta, Entra) and lifecycle automation. Strong experience with
MDM solutions
(Jamf, Kandji, Intune) and macOS fleet operations. Proficiency in administering
Google Workspace ,
Slack , and/or
Microsoft 365
at scale. Experience building and supporting
A/V systems
across multiple offices and a distributed workforce. Strong understanding of IT security fundamentals and collaboration with Security teams. You’ll Thrive Here If You
Are equally comfortable with strategy and hands‑on systems work. Enjoy making complex systems simple, reliable, and secure. Can balance rapid execution with long‑term thinking. Advocate for a great employee experience through thoughtful tooling and processes. Full-time Employee Benefits and Perks
Medical, dental, and vision coverage 3% 401(k) contribution Unlimited PTO Quarterly mental health days Family planning benefits Professional development stipend Wellness benefits Paid maternity leave Paid paternity leave Seniority level
Director Employment type
Full‑time Job function
Information Technology and Management Industries
Software Development Technology Information and Media Computer and Network Security
#J-18808-Ljbffr