Idexcel
Senior Chatbot/Voice Enablement Developer (Harrisburg)
Idexcel, Harrisburg, Pennsylvania, United States, 17124
Job Title - Senior Chatbot/Voice Enablement Developer [USC/GC only on w2]
Job Location - Remote
[Harrisburg, PA] Duration: 6+ months contract [USC/GC only on w2] Must work EST time zone hours
Requirements: 5+ years experience in software engineering with 3+ years in conversational AI (chat and voice). Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DBs and whisper/voice models and familiarity with WebRTC services Strong backend development skills (Python,C# , REST APIs). Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices. Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment.
Responsibilities: Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams). Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses. Integrate conversational systems with Unisys platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility). Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT. Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.
[Harrisburg, PA] Duration: 6+ months contract [USC/GC only on w2] Must work EST time zone hours
Requirements: 5+ years experience in software engineering with 3+ years in conversational AI (chat and voice). Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DBs and whisper/voice models and familiarity with WebRTC services Strong backend development skills (Python,C# , REST APIs). Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices. Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment.
Responsibilities: Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams). Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses. Integrate conversational systems with Unisys platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility). Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT. Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.