VBeyond Corporation
Sr. Technical Support (white-glove) (Hartford)
VBeyond Corporation, Hartford, Connecticut, United States, 06112
The Executive Tech Services (ETS) Sr. Technician will serve as the
site lead
within our Onsite Tech Services (OTS) team. This role is responsible for
delivering and coordinating 24/7 white-glove, high-touch IT support to executives and staff
in a fast-paced financial services environment.Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments. Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service. Strong technical oversight and vendor coordination capabilities. Exceptional communication, problem-solving, and stakeholder engagement skills. Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging. Ability to operate independently and make decisions in dynamic, fast-paced environments. Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management. Experience with IT Asset Management (ITAM) tools and practices. Bachelors degree or 58 years of relevant IT experience. Note
VBeyond is fully committed to Diversity and Equal Employment Opportunity.
site lead
within our Onsite Tech Services (OTS) team. This role is responsible for
delivering and coordinating 24/7 white-glove, high-touch IT support to executives and staff
in a fast-paced financial services environment.Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments. Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service. Strong technical oversight and vendor coordination capabilities. Exceptional communication, problem-solving, and stakeholder engagement skills. Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging. Ability to operate independently and make decisions in dynamic, fast-paced environments. Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management. Experience with IT Asset Management (ITAM) tools and practices. Bachelors degree or 58 years of relevant IT experience. Note
VBeyond is fully committed to Diversity and Equal Employment Opportunity.