Unifi
Manager - IT Operations Service and Support (Atlanta)
Unifi, Atlanta, Georgia, United States, 30383
Unifi is the nations largest aviation services provider, with over 40K team members and a global footprint spanning over 230 airports in the U.S., Canada, and the UK & Ireland. We deliver reliable, high-quality aviation services in partnership with some of the worlds leading airlines. At Unifi, youll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do.
Were seeking a
Manager of IT Operations Service and Support
to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization.
Key Responsibilities: Lead IT service desk and support teams; drive operational excellence and user satisfaction Manage IT hardware and software procurement, licensing, and inventory Oversee incident, request, and problem management using ITIL best practices Maintain service SLAs and lead continuous improvement initiatives Collaborate with cross-functional teams to align IT support with business goals Monitor vendor performance and ensure contract compliance
What You Bring: 8+ years of IT operations or support experience; 3+ years in leadership Experience managing IT asset procurement and lifecycle Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework Excellent communication, leadership, and vendor management skills Bachelor's in IT, Business, or related field (Masters or certifications a plus)
Why Join Us? Impactful leadership role in a growing IT organization Competitive compensation and benefits Opportunities for innovation and automation Collaborative and inclusive culture
Unifi Aviation, LLC. is an Equal Opportunity Employer.
Were seeking a
Manager of IT Operations Service and Support
to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization.
Key Responsibilities: Lead IT service desk and support teams; drive operational excellence and user satisfaction Manage IT hardware and software procurement, licensing, and inventory Oversee incident, request, and problem management using ITIL best practices Maintain service SLAs and lead continuous improvement initiatives Collaborate with cross-functional teams to align IT support with business goals Monitor vendor performance and ensure contract compliance
What You Bring: 8+ years of IT operations or support experience; 3+ years in leadership Experience managing IT asset procurement and lifecycle Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework Excellent communication, leadership, and vendor management skills Bachelor's in IT, Business, or related field (Masters or certifications a plus)
Why Join Us? Impactful leadership role in a growing IT organization Competitive compensation and benefits Opportunities for innovation and automation Collaborative and inclusive culture
Unifi Aviation, LLC. is an Equal Opportunity Employer.