Learning Experience Faciltator (Chicago)

Job Title: Learning Experience Facilitator Location:

Remote (USA) Employment Type: 6+ month contract

Responsibilities: Program Facilitation Complete an 8-week certification process to become a certified facilitator for virtual components of General Manager onboarding and above-property leadership screening and onboarding programs Serve as the primary facilitator for monthly virtual instructor-led training (VILT), facilitating approximately 20 week-long sessions annually Deliver engaging, high-quality virtual learning experiences that drive participation and application Partner with Subject Matter Experts (SMEs) to ensure content accuracy, consistency, and effective co-facilitation Act as the main point of contact for learners during virtual sessions, connecting key takeaways across modules and speakers Ensure participant communications and learning materials are aligned with updated content and audience profiles Participate in team meetings and planning sessions to ensure consistency and continuous improvement across programs Learning Administration Audit and update learning sessions within the Learning Management System (LMS), including scheduling exceptions Track attendance, mark completions, and ensure accurate learning credit assignments Compile and summarize learner feedback and survey results to inform program enhancements Communications & Coordination Draft and manage program-related communications (pre-work, reminders, follow-ups) Coordinate with internal communications partners to support accurate data extraction for automated messaging Monitor and respond to inquiries through shared inboxes related to onboarding and learning programs

Required Skills: Proven experience facilitating virtual instructor-led training (VILT) Background in learning, onboarding, leadership development, or training delivery Strong verbal and written communication skills Proficiency with Microsoft Office tools, including PowerPoint, Word, Excel, Teams, and Forms Highly organized, detail-oriented, and self-directed Ability to manage multiple priorities independently in a fast-paced environment Comfortable working remotely with geographically dispersed stakeholders Demonstrates alignment with values centered on care, collaboration, and excellence Preferred Prior senior leadership experience in hospitality (e.g., General Manager, Assistant General Manager, or on-property leadership roles) Experience supporting learning programs in a hospitality or franchise environment Familiarity with hospitality operations systems, LMS platforms, guest satisfaction tools, and performance analytics solutions