Insight Global
FreshService Platform Administrator (Cleveland)
Insight Global, Cleveland, Ohio, United States, 44101
Must haves:
College Degree or equivalent
5+ years of experience administering ITSM platforms
Proven ability to configure, customize, and optimize ITSM workflows and automation.
Strong skills in dashboard/report building and data analysis
Freshservice administration experience
Day to Day:
This role is responsible for planning, executing, and managing technology projects while ensuring adherence to established business processes and best practices. It requires expertise in ITSM platforms, ITIL-aligned practices, and the ability to configure, customize, and optimize workflows for efficiency and risk mitigation. The position involves leadership responsibilities, including mentoring staff, managing vendor relationships, and maintaining strong communication across all organizational levels. Candidates should have significant technical knowledge, strategic problem-solving skills, and experience in project planning, policy development, and team coordination.
This role is responsible for planning, executing, and managing technology projects while ensuring adherence to established business processes and best practices. It requires expertise in ITSM platforms, ITIL-aligned practices, and the ability to configure, customize, and optimize workflows for efficiency and risk mitigation. The position involves leadership responsibilities, including mentoring staff, managing vendor relationships, and maintaining strong communication across all organizational levels. Candidates should have significant technical knowledge, strategic problem-solving skills, and experience in project planning, policy development, and team coordination.