L2R Consulting
Director of Operations (Boca Raton)
L2R Consulting, Boca Raton, Florida, United States, 33481
Position Overview:
The Operations Director plays a critical leadership role in managing the daily operations of the company, with a focus on ensuring all projects and tasks are completed efficiently, and through cost-effective management of resources. They will be driving operational excellence by ensuring their full execution and successful delivery.
Key Responsibilities: 1.
Operational Leadership : In collaboration with the Management Team, develop and implement operational strategies to support the company's growth, by first fixing operational gaps as needed. Manage day-to-day operations, ensuring service excellence to our clients and continuous improvement. Lead and manage teams, supporting management level personnel in delivering their individual goals.
2.
Strategic Planning: Collaborate with the Management Team to set and drive the organizational vision, operational strategy, and hiring needs. Analyze internal operations and identify areas for process enhancement. In collaboration with the Management Team, execute identified areas of improvement.
3.
Financial Management: In collaboration with Accountant and Management Team, ensure that operational expenses while maintaining quality and customer satisfaction are optimized.
4.
Client Relations: In collaboration with Accountant and Management Team, identify contract obligation gaps and execute solutions while maintaining client satisfaction. Build and maintain strong relationships with clients and stakeholders. Ensure excellence in service delivery and customer satisfaction.
5.
Risk Management: Identify operational risks and develop mitigation strategies. Implement policies to ensure compliance with relevant regulations and industry standards.
6.
Team Development: Guide and develop staff to foster a culture of solid performance and continuous improvement.
Key Responsibilities: 1.
Operational Leadership : In collaboration with the Management Team, develop and implement operational strategies to support the company's growth, by first fixing operational gaps as needed. Manage day-to-day operations, ensuring service excellence to our clients and continuous improvement. Lead and manage teams, supporting management level personnel in delivering their individual goals.
2.
Strategic Planning: Collaborate with the Management Team to set and drive the organizational vision, operational strategy, and hiring needs. Analyze internal operations and identify areas for process enhancement. In collaboration with the Management Team, execute identified areas of improvement.
3.
Financial Management: In collaboration with Accountant and Management Team, ensure that operational expenses while maintaining quality and customer satisfaction are optimized.
4.
Client Relations: In collaboration with Accountant and Management Team, identify contract obligation gaps and execute solutions while maintaining client satisfaction. Build and maintain strong relationships with clients and stakeholders. Ensure excellence in service delivery and customer satisfaction.
5.
Risk Management: Identify operational risks and develop mitigation strategies. Implement policies to ensure compliance with relevant regulations and industry standards.
6.
Team Development: Guide and develop staff to foster a culture of solid performance and continuous improvement.