Customer Service Representative
Sunday to Thursday: 6:45 AM - 5:30 PM
Friday: 6:45 AM - 2:30 PM (Summer) / 6:45 AM - 1:30 PM (Winter)
Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders. If you have excellent phone skills, solid computer abilities, and a passion for customer service, this role is perfect for you!
Responsibilities:
Handle incoming orders over the phone in a fast-paced environment.
Assist customers with order inquiries, menu questions, and product recommendations.
Process orders accurately using our custom POS system (training provided).
Manage a basic online phone system for customer interactions.
Maintain a positive, professional demeanor while interacting with customers to ensure excellent service.
Ensure customer satisfaction by addressing concerns, issues, and order requests promptly and efficiently.