Servpro
Mitigation Coordinator
The Mitigation Coordinator will work as a liaison between the customers and our Production/Estimating/AR departments. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment! Key Responsibilities Manage lead calls and customer communication. Sell them on Servpro services Schedule job appointments through the production department Manage customer job files Review and validate job site documentation Work closely with Mitigation Managers to ensure thorough and accurate project documentation from beginning to end Communicate with customers throughout the job process Manage input and output of various programs Manage daily updating of lead tracking spreadsheet Work closely with Mitigation managers to offer exceptional customer service Communicate with remote estimators and accounts receivable Collaborate and assist with other departments, as needed Collaborate with other offices to assist in task completions as needed Occasional travel will be required of this position. Initial training will require travel. Other tasks completed as needed Position Requirements High school diploma/GED (preferred) At least 1 year of customer service and/or office-related experience Restoration industry experience a plus Ability to multitask and to remain detail orientated Must be knowledgeable in relevant computer applications Skills/Physical Demands/Competencies This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law. Benefits Competitive compensation Superior benefits Paid training Career progression Personal and professional development And more! Each SERVPRO Franchise is Independently Owned and Operated.
The Mitigation Coordinator will work as a liaison between the customers and our Production/Estimating/AR departments. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment! Key Responsibilities Manage lead calls and customer communication. Sell them on Servpro services Schedule job appointments through the production department Manage customer job files Review and validate job site documentation Work closely with Mitigation Managers to ensure thorough and accurate project documentation from beginning to end Communicate with customers throughout the job process Manage input and output of various programs Manage daily updating of lead tracking spreadsheet Work closely with Mitigation managers to offer exceptional customer service Communicate with remote estimators and accounts receivable Collaborate and assist with other departments, as needed Collaborate with other offices to assist in task completions as needed Occasional travel will be required of this position. Initial training will require travel. Other tasks completed as needed Position Requirements High school diploma/GED (preferred) At least 1 year of customer service and/or office-related experience Restoration industry experience a plus Ability to multitask and to remain detail orientated Must be knowledgeable in relevant computer applications Skills/Physical Demands/Competencies This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law. Benefits Competitive compensation Superior benefits Paid training Career progression Personal and professional development And more! Each SERVPRO Franchise is Independently Owned and Operated.