Pacifica Hotels
Front Office Manager @ Hilton Aptos!
Pacifica Hotels, San Francisco, California, United States, 94199
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Front Office Manager
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Front Office Manager
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Job Details
Description
Seacliff Inn, a Tapestry Collection by Hilton,
is actively searching for a
Front Office Manager
to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
Essential Functions and Responsibilities of the job include but are not limited to:
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicate effectively with guests and fellow team members. Proficient at all Guest Service systems and processes. Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction. Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts. Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file. Complete the following individual duties: Daily Cash Report (DCR) No-Shows Billing disputes Accounts receivable Banking Bad checks, credit card debts Open, stamp, sort, distribute mail Accounts payable preparation Security reports Check and audit banks Check travel agent commissions, franchise frequent stay program activity and central reservations. Check Housekeeper's List and ensure room availability status is accurate. Check time cards to posted schedule. Submit daily report to General Manager (written or verbal). Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.
Salary Range:
$68,640 - $70,000 annually Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitality Referrals increase your chances of interviewing at Pacifica Hotels by 2x Sign in to set job alerts for “Front Office Manager” roles.
San Jose, CA $88,000.00-$151,111.00 6 days ago San Jose, CA $83,600.00-$143,555.00 6 days ago Santa Cruz, CA $80,000.00-$90,000.00 1 month ago San Jose, CA $68,640.00-$68,640.00 1 month ago Element San Jose Airport - Director Front Office
San Jose, CA $68,000.00-$72,000.00 1 week ago San Juan Bautista, CA $21.00-$25.00 1 month ago Director of Experience (Front Office Director / Hotel Manager)
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Front Office Manager
role at
Pacifica Hotels 1 month ago Be among the first 25 applicants Join to apply for the
Front Office Manager
role at
Pacifica Hotels Get AI-powered advice on this job and more exclusive features. Description
Job Details
Description
Seacliff Inn, a Tapestry Collection by Hilton,
is actively searching for a
Front Office Manager
to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
Essential Functions and Responsibilities of the job include but are not limited to:
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicate effectively with guests and fellow team members. Proficient at all Guest Service systems and processes. Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction. Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts. Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file. Complete the following individual duties: Daily Cash Report (DCR) No-Shows Billing disputes Accounts receivable Banking Bad checks, credit card debts Open, stamp, sort, distribute mail Accounts payable preparation Security reports Check and audit banks Check travel agent commissions, franchise frequent stay program activity and central reservations. Check Housekeeper's List and ensure room availability status is accurate. Check time cards to posted schedule. Submit daily report to General Manager (written or verbal). Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.
Salary Range:
$68,640 - $70,000 annually Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitality Referrals increase your chances of interviewing at Pacifica Hotels by 2x Sign in to set job alerts for “Front Office Manager” roles.
San Jose, CA $88,000.00-$151,111.00 6 days ago San Jose, CA $83,600.00-$143,555.00 6 days ago Santa Cruz, CA $80,000.00-$90,000.00 1 month ago San Jose, CA $68,640.00-$68,640.00 1 month ago Element San Jose Airport - Director Front Office
San Jose, CA $68,000.00-$72,000.00 1 week ago San Juan Bautista, CA $21.00-$25.00 1 month ago Director of Experience (Front Office Director / Hotel Manager)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr