Mission Edge
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Program Manager
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Program Manager
role at
Mission Edge Get AI-powered advice on this job and more exclusive features. Position Summary
The Program Manager provides daily leadership and supervision for Stepping Stone’s County-funded Position Title: Program Manager
Department: Residential
Report to: Deputy Executive Director
Salary Range: $80,000 - $100,000
Type: Full Time, Exempt
Position Summary
The Program Manager provides daily leadership and supervision for Stepping Stone’s County-funded
Drug Medi-Cal (DMC) Residential Program, ensuring consistent, high-quality care for clients navigating
substance use recovery. This role is responsible for the direct oversight of SUD Counselors and
residential support staff, for example and case manager, peer support. They are expected to model
professionalism, compassion, and accountability while cultivating a supportive, people-centered work
culture. They are skilled at fostering a structured, client-centered, and trauma-informed rehabilitation
environment grounded in recovery principles.
Reporting to the Deputy Executive Director, the Program Manager ensures program operations meet all
compliance, documentation, and contract standards under DMC and County guidelines. They are a
strong people-manager, coach and motivator. They are versed in working in a fee-for-service
environment to ensure billable hours are met. This includes overseeing service offerings, group and
individual treatment schedules, ensuring timely and accurate data entry into SmartCare and other data
systems, supporting clinical workflows, and maintaining strong communication across departments and
leadership. The Programs team works closely with the Clinical team enhancing the continuity of care for
clients with co-occurring needs. The ideal candidate has leadership experience in residential recovery or
DMC-certified treatment settings, understands the unique needs of LGBTQ+ and BIPOC communities,
and demonstrates a strong commitment to Stepping Stone’s mission of saving lives through recovery
and community.
Essential Functions
Program Management and Oversight
Supervise all program staff, including Lead SUD Counselors, Peer Support Specialist, Residential
Case Manager, and other support personnel, to ensure consistent, high-quality service delivery.
Ensure State Drug Medi-Cal (DMC) fee-for-service targets are met by managing billable targets,
keeping beds filled to capacity, billing for services provided, reducing program costs, optimizing
staff productivity, and exploring new revenue opportunities.
Coordinate with client intake, discharge coordination, and census tracking; maintain timely and
accurate data through weekly reconciliation and internal reporting.
Review and support a staffing model that aligns with SUD counselor caseloads, ensures
coverage, and reflects culturally competent care delivery.
Ensure compliance with DMC requirements, including treatment documentation, Optum San
Diego authorizations, and internal QA processes.
Regularly audit client records, treatment plans, and case documentation to ensure compliance,
quality, and timeliness across all services.
Lead weekly treatment team and staff meetings alongside Lead Counselors to train, support and
develop team as well as address operational and personnel matters.
Conduct or support crisis interventions; train staff in de-escalation practices and build team
resilience during client challenges.
Manage hiring, onboarding, performance evaluation, and ongoing training for all program
personnel; implement a professional development curriculum.
Provide direct counseling or group facilitation when needed. Oversee medication management of residents in concert with the Medical Director and oversee
controlled medication destruction and compliance with SUD Leads
Help Operations Team assemble information for County audits. Maintain and update required logs for County reporting. Maintain strict compliance with HIPAA, 42 CFR, and all confidentiality regulations. Collaborate with the Case Manager and clinical team to connect clients with external services
and maintain current referral resources.
Participate in on-call rotation to support after-hours needs. Coordinate with operations to address facility-related issues impacting programming.
Program Design, Evaluation, and Continuous Improvement
Support Senior Leadership in the design and delivery of high-quality addiction recovery
curriculum, ensuring relevance to LGBTQ+ needs and alignment with evidence-based practices.
Conduct ongoing assessments of client needs and adjust offerings to ensure culturally
responsive and effective care.
Integrate data-driven approaches and innovative practices into program operations to enhance
service outcomes.
Develop and implement evaluation frameworks to measure impact; oversee data collection,
analysis, and stakeholder reporting.
Solicit and incorporate client feedback for program improvements. Work collaboratively with clinical staff, community partners, and stakeholders to ensure holistic
and coordinated care delivery.
Train staff in current best practices and support their professional development. Assist with grant writing and reporting related to program funding and sustainability.
Program Development and Growth
Partner with leadership to implement long-term strategic plans for facilities, programming, and
organizational growth within the LGBTQ+ recovery space.
Support development efforts by identifying funding opportunities and contributing to grant
applications and donor/sponsor relationships.
Stay current with trends in addiction recovery and LGBTQ+ services to drive innovation and
excellence.
Cultivate partnerships with community organizations and stakeholders to expand reach and
impact.
Lead initiatives to build internal capacity and operational readiness for program growth. Provide team leadership and mentoring; build cross-coverage systems to ensure no single point
of failure.
Establish performance metrics to monitor and guide strategic expansion and organizational
development efforts.
Minimum Qualifications
A minimum of 5 years’ staff supervisory experience and/or equivalent management experience Minimum of 2–3 years of experience working in a residential substance use treatment program,
addiction recovery facility, or similar behavioral health programs, with demonstrated knowledge
of recovery-oriented systems of care.
Cultural competency and experience working with the LGBTQ+ community, addiction recovery
community and understanding of the social determinants of health
Full knowledge and understanding of ASAM criteria and its application in Screening/Assessment Valid CA Driver License, Pre-screening drug and TB testing, background check
Preferred Qualifications
Active SUD certification through SUD certification through CCAPP, CAADE, or CADTP (in addition
to an LCSW), or equivalent relevant licensure
Comprehensive knowledge of DMC requirements and/or compliance in residential recovery
programs
Five years’ experience in the substance abuse treatment field Written and spoken bilingual fluency in English and Spanish
Environmental Factors And Conditions/Physical Requirements
Working mostly indoors, in a climate-controlled environment. Long periods at a desk and in front of a computer monitor. Primarily in-office arrangement, with the ability to work remotely or hybrid occasionally.
Benefits Package
Health Premiums company paid, including Acupuncture and Chiropractic Dental & Vision company paid 403(b) Retirement Employer Match up to 5% 15 Paid Holidays Generous additional paid time off – sick & vacation Flexible Spending Accounts (Health Care & Dependent Care) Employee Assistance Program Life/AD&D Insurance company paid Long Term Disability Insurance company paid
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Non-profit Organizations Referrals increase your chances of interviewing at Mission Edge by 2x Get notified about new Program Manager jobs in
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Program Manager
role at
Mission Edge 1 month ago Be among the first 25 applicants Join to apply for the
Program Manager
role at
Mission Edge Get AI-powered advice on this job and more exclusive features. Position Summary
The Program Manager provides daily leadership and supervision for Stepping Stone’s County-funded Position Title: Program Manager
Department: Residential
Report to: Deputy Executive Director
Salary Range: $80,000 - $100,000
Type: Full Time, Exempt
Position Summary
The Program Manager provides daily leadership and supervision for Stepping Stone’s County-funded
Drug Medi-Cal (DMC) Residential Program, ensuring consistent, high-quality care for clients navigating
substance use recovery. This role is responsible for the direct oversight of SUD Counselors and
residential support staff, for example and case manager, peer support. They are expected to model
professionalism, compassion, and accountability while cultivating a supportive, people-centered work
culture. They are skilled at fostering a structured, client-centered, and trauma-informed rehabilitation
environment grounded in recovery principles.
Reporting to the Deputy Executive Director, the Program Manager ensures program operations meet all
compliance, documentation, and contract standards under DMC and County guidelines. They are a
strong people-manager, coach and motivator. They are versed in working in a fee-for-service
environment to ensure billable hours are met. This includes overseeing service offerings, group and
individual treatment schedules, ensuring timely and accurate data entry into SmartCare and other data
systems, supporting clinical workflows, and maintaining strong communication across departments and
leadership. The Programs team works closely with the Clinical team enhancing the continuity of care for
clients with co-occurring needs. The ideal candidate has leadership experience in residential recovery or
DMC-certified treatment settings, understands the unique needs of LGBTQ+ and BIPOC communities,
and demonstrates a strong commitment to Stepping Stone’s mission of saving lives through recovery
and community.
Essential Functions
Program Management and Oversight
Supervise all program staff, including Lead SUD Counselors, Peer Support Specialist, Residential
Case Manager, and other support personnel, to ensure consistent, high-quality service delivery.
Ensure State Drug Medi-Cal (DMC) fee-for-service targets are met by managing billable targets,
keeping beds filled to capacity, billing for services provided, reducing program costs, optimizing
staff productivity, and exploring new revenue opportunities.
Coordinate with client intake, discharge coordination, and census tracking; maintain timely and
accurate data through weekly reconciliation and internal reporting.
Review and support a staffing model that aligns with SUD counselor caseloads, ensures
coverage, and reflects culturally competent care delivery.
Ensure compliance with DMC requirements, including treatment documentation, Optum San
Diego authorizations, and internal QA processes.
Regularly audit client records, treatment plans, and case documentation to ensure compliance,
quality, and timeliness across all services.
Lead weekly treatment team and staff meetings alongside Lead Counselors to train, support and
develop team as well as address operational and personnel matters.
Conduct or support crisis interventions; train staff in de-escalation practices and build team
resilience during client challenges.
Manage hiring, onboarding, performance evaluation, and ongoing training for all program
personnel; implement a professional development curriculum.
Provide direct counseling or group facilitation when needed. Oversee medication management of residents in concert with the Medical Director and oversee
controlled medication destruction and compliance with SUD Leads
Help Operations Team assemble information for County audits. Maintain and update required logs for County reporting. Maintain strict compliance with HIPAA, 42 CFR, and all confidentiality regulations. Collaborate with the Case Manager and clinical team to connect clients with external services
and maintain current referral resources.
Participate in on-call rotation to support after-hours needs. Coordinate with operations to address facility-related issues impacting programming.
Program Design, Evaluation, and Continuous Improvement
Support Senior Leadership in the design and delivery of high-quality addiction recovery
curriculum, ensuring relevance to LGBTQ+ needs and alignment with evidence-based practices.
Conduct ongoing assessments of client needs and adjust offerings to ensure culturally
responsive and effective care.
Integrate data-driven approaches and innovative practices into program operations to enhance
service outcomes.
Develop and implement evaluation frameworks to measure impact; oversee data collection,
analysis, and stakeholder reporting.
Solicit and incorporate client feedback for program improvements. Work collaboratively with clinical staff, community partners, and stakeholders to ensure holistic
and coordinated care delivery.
Train staff in current best practices and support their professional development. Assist with grant writing and reporting related to program funding and sustainability.
Program Development and Growth
Partner with leadership to implement long-term strategic plans for facilities, programming, and
organizational growth within the LGBTQ+ recovery space.
Support development efforts by identifying funding opportunities and contributing to grant
applications and donor/sponsor relationships.
Stay current with trends in addiction recovery and LGBTQ+ services to drive innovation and
excellence.
Cultivate partnerships with community organizations and stakeholders to expand reach and
impact.
Lead initiatives to build internal capacity and operational readiness for program growth. Provide team leadership and mentoring; build cross-coverage systems to ensure no single point
of failure.
Establish performance metrics to monitor and guide strategic expansion and organizational
development efforts.
Minimum Qualifications
A minimum of 5 years’ staff supervisory experience and/or equivalent management experience Minimum of 2–3 years of experience working in a residential substance use treatment program,
addiction recovery facility, or similar behavioral health programs, with demonstrated knowledge
of recovery-oriented systems of care.
Cultural competency and experience working with the LGBTQ+ community, addiction recovery
community and understanding of the social determinants of health
Full knowledge and understanding of ASAM criteria and its application in Screening/Assessment Valid CA Driver License, Pre-screening drug and TB testing, background check
Preferred Qualifications
Active SUD certification through SUD certification through CCAPP, CAADE, or CADTP (in addition
to an LCSW), or equivalent relevant licensure
Comprehensive knowledge of DMC requirements and/or compliance in residential recovery
programs
Five years’ experience in the substance abuse treatment field Written and spoken bilingual fluency in English and Spanish
Environmental Factors And Conditions/Physical Requirements
Working mostly indoors, in a climate-controlled environment. Long periods at a desk and in front of a computer monitor. Primarily in-office arrangement, with the ability to work remotely or hybrid occasionally.
Benefits Package
Health Premiums company paid, including Acupuncture and Chiropractic Dental & Vision company paid 403(b) Retirement Employer Match up to 5% 15 Paid Holidays Generous additional paid time off – sick & vacation Flexible Spending Accounts (Health Care & Dependent Care) Employee Assistance Program Life/AD&D Insurance company paid Long Term Disability Insurance company paid
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Non-profit Organizations Referrals increase your chances of interviewing at Mission Edge by 2x Get notified about new Program Manager jobs in
San Diego, CA . Senior Project Manager, Customer Experience
San Diego, CA $140,000.00-$160,000.00 18 hours ago Program Manager (Mental Health Clubhouse)
People Planning & Initiatives Program Manager
Wine Program Manager at Cellar Hand Restaurant
Director, Portfolio, Program and Alliance Management
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr