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Collaboration Network Architect
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OU Health Job Description
The Collaboration Network Architect III is responsible for designing, implementing, and optimizing collaboration solutions using Cisco technologies. This role requires a deep understanding of Cisco's collaboration portfolio, including Unified Communications, video conferencing, and collaboration tools, as well as the ability to integrate these solutions into the broader network infrastructure. Essential Responsibilities
Design and develop the architecture for voice communication systems, including VoIP, PBX, SIP, and unified communications platforms. Provide strategic direction for the evolution of voice network infrastructure to meet current and future business needs. Collaborate with IT leadership and business stakeholders to understand requirements and translate them into technical solutions. Develop and enforce best practices, standards, and guidelines for voice network design and operations. Evaluate and select voice technologies, vendors, and solutions to ensure compatibility, scalability, and cost-effectiveness. Oversee the implementation and integration of voice systems with other network and IT infrastructure components. Conduct capacity planning, performance tuning, and risk assessments for voice networks. Ensure the security and compliance of voice systems, including protection against fraud and adherence to regulatory requirements (e.g., E911, PCI DSS). Act as a technical subject matter expert (SME) to resolve complex issues and provide guidance to engineering teams. Stay updated on industry trends, emerging technologies, and best practices in voice and unified communications. Lead troubleshooting efforts for complex collaboration-related issues, such as call quality problems, connectivity issues, and interoperability challenges. Conduct detailed root cause analysis and implement solutions to resolve incidents promptly and minimize impact on business operations. Maintain accurate documentation of collaboration network configurations, dial plans, and operational procedures. Update documentation as changes are implemented to ensure consistency and compliance with organizational standards. Provide mentorship and technical guidance to collaboration engineering teams, fostering skill development and knowledge sharing. Collaborate effectively with cross-functional teams (networking, systems, security) to integrate collaboration solutions into overall IT infrastructure projects
Position Title
Collaboration Network Architect
Department
Information Systems
Job Description
The Collaboration Network Architect III is responsible for designing, implementing, and optimizing collaboration solutions using Cisco technologies. This role requires a deep understanding of Cisco's collaboration portfolio, including Unified Communications, video conferencing, and collaboration tools, as well as the ability to integrate these solutions into the broader network infrastructure.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Design and develop the architecture for voice communication systems, including VoIP, PBX, SIP, and unified communications platforms. Provide strategic direction for the evolution of voice network infrastructure to meet current and future business needs. Collaborate with IT leadership and business stakeholders to understand requirements and translate them into technical solutions. Develop and enforce best practices, standards, and guidelines for voice network design and operations. Evaluate and select voice technologies, vendors, and solutions to ensure compatibility, scalability, and cost-effectiveness. Oversee the implementation and integration of voice systems with other network and IT infrastructure components. Conduct capacity planning, performance tuning, and risk assessments for voice networks. Ensure the security and compliance of voice systems, including protection against fraud and adherence to regulatory requirements (e.g., E911, PCI DSS). Act as a technical subject matter expert (SME) to resolve complex issues and provide guidance to engineering teams. Stay updated on industry trends, emerging technologies, and best practices in voice and unified communications. Lead troubleshooting efforts for complex collaboration-related issues, such as call quality problems, connectivity issues, and interoperability challenges. Conduct detailed root cause analysis and implement solutions to resolve incidents promptly and minimize impact on business operations. Maintain accurate documentation of collaboration network configurations, dial plans, and operational procedures. Update documentation as changes are implemented to ensure consistency and compliance with organizational standards. Provide mentorship and technical guidance to collaboration engineering teams, fostering skill development and knowledge sharing. Collaborate effectively with cross-functional teams (networking, systems, security) to integrate collaboration solutions into overall IT infrastructure projects
General Responsibilities
Performs other duties as assigned.
Minimum Requirements
Education:
Bachelor's Degree required.
Experience
5 or more years of experience in voice network engineering, with at least 3 years in a senior or architecture role required. Extensive hands-on experience with Cisco Unified Communications Manager (CUCM), Unity Connection, Cisco Voice Gateways, and collaboration endpoints.
License/Certification/Registration:
Cisco certifications such as CCNP Collaboration, CCVP or equivalent highly preferred.
Knowledge/Skills/Abilities Required
In-depth knowledge of VoIP technologies, SIP, RTP, and unified communications platforms (e.g., Cisco Unified Communications Manager, Avaya, Microsoft Teams). Strong expertise in PBX systems, SIP trunking, call center technologies, and collaboration tools. Proficiency in designing voice network solutions for scalability, reliability, and performance. Understanding of networking protocols and technologies, including QoS, VLANs, and VPNs. Familiarity with cloud-based voice solutions and architectures (e.g., Zoom Phone, RingCentral, AWS Connect). Proven experience in developing technical documentation and architectural diagrams. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills to collaborate with technical and non-technical teams. Experience with scripting and automation tools for voice system management. Familiarity with SD-WAN and other advanced networking technologies. Knowledge of ITIL processes and enterprise architecture frameworks.
Current OU Health Employees - Please click
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Seniority level
Seniority level Mid-Senior level Employment type
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Collaboration Network Architect
role at
OU Health 4 days ago Be among the first 25 applicants Join to apply for the
Collaboration Network Architect
role at
OU Health Job Description
The Collaboration Network Architect III is responsible for designing, implementing, and optimizing collaboration solutions using Cisco technologies. This role requires a deep understanding of Cisco's collaboration portfolio, including Unified Communications, video conferencing, and collaboration tools, as well as the ability to integrate these solutions into the broader network infrastructure. Essential Responsibilities
Design and develop the architecture for voice communication systems, including VoIP, PBX, SIP, and unified communications platforms. Provide strategic direction for the evolution of voice network infrastructure to meet current and future business needs. Collaborate with IT leadership and business stakeholders to understand requirements and translate them into technical solutions. Develop and enforce best practices, standards, and guidelines for voice network design and operations. Evaluate and select voice technologies, vendors, and solutions to ensure compatibility, scalability, and cost-effectiveness. Oversee the implementation and integration of voice systems with other network and IT infrastructure components. Conduct capacity planning, performance tuning, and risk assessments for voice networks. Ensure the security and compliance of voice systems, including protection against fraud and adherence to regulatory requirements (e.g., E911, PCI DSS). Act as a technical subject matter expert (SME) to resolve complex issues and provide guidance to engineering teams. Stay updated on industry trends, emerging technologies, and best practices in voice and unified communications. Lead troubleshooting efforts for complex collaboration-related issues, such as call quality problems, connectivity issues, and interoperability challenges. Conduct detailed root cause analysis and implement solutions to resolve incidents promptly and minimize impact on business operations. Maintain accurate documentation of collaboration network configurations, dial plans, and operational procedures. Update documentation as changes are implemented to ensure consistency and compliance with organizational standards. Provide mentorship and technical guidance to collaboration engineering teams, fostering skill development and knowledge sharing. Collaborate effectively with cross-functional teams (networking, systems, security) to integrate collaboration solutions into overall IT infrastructure projects
Position Title
Collaboration Network Architect
Department
Information Systems
Job Description
The Collaboration Network Architect III is responsible for designing, implementing, and optimizing collaboration solutions using Cisco technologies. This role requires a deep understanding of Cisco's collaboration portfolio, including Unified Communications, video conferencing, and collaboration tools, as well as the ability to integrate these solutions into the broader network infrastructure.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Design and develop the architecture for voice communication systems, including VoIP, PBX, SIP, and unified communications platforms. Provide strategic direction for the evolution of voice network infrastructure to meet current and future business needs. Collaborate with IT leadership and business stakeholders to understand requirements and translate them into technical solutions. Develop and enforce best practices, standards, and guidelines for voice network design and operations. Evaluate and select voice technologies, vendors, and solutions to ensure compatibility, scalability, and cost-effectiveness. Oversee the implementation and integration of voice systems with other network and IT infrastructure components. Conduct capacity planning, performance tuning, and risk assessments for voice networks. Ensure the security and compliance of voice systems, including protection against fraud and adherence to regulatory requirements (e.g., E911, PCI DSS). Act as a technical subject matter expert (SME) to resolve complex issues and provide guidance to engineering teams. Stay updated on industry trends, emerging technologies, and best practices in voice and unified communications. Lead troubleshooting efforts for complex collaboration-related issues, such as call quality problems, connectivity issues, and interoperability challenges. Conduct detailed root cause analysis and implement solutions to resolve incidents promptly and minimize impact on business operations. Maintain accurate documentation of collaboration network configurations, dial plans, and operational procedures. Update documentation as changes are implemented to ensure consistency and compliance with organizational standards. Provide mentorship and technical guidance to collaboration engineering teams, fostering skill development and knowledge sharing. Collaborate effectively with cross-functional teams (networking, systems, security) to integrate collaboration solutions into overall IT infrastructure projects
General Responsibilities
Performs other duties as assigned.
Minimum Requirements
Education:
Bachelor's Degree required.
Experience
5 or more years of experience in voice network engineering, with at least 3 years in a senior or architecture role required. Extensive hands-on experience with Cisco Unified Communications Manager (CUCM), Unity Connection, Cisco Voice Gateways, and collaboration endpoints.
License/Certification/Registration:
Cisco certifications such as CCNP Collaboration, CCVP or equivalent highly preferred.
Knowledge/Skills/Abilities Required
In-depth knowledge of VoIP technologies, SIP, RTP, and unified communications platforms (e.g., Cisco Unified Communications Manager, Avaya, Microsoft Teams). Strong expertise in PBX systems, SIP trunking, call center technologies, and collaboration tools. Proficiency in designing voice network solutions for scalability, reliability, and performance. Understanding of networking protocols and technologies, including QoS, VLANs, and VPNs. Familiarity with cloud-based voice solutions and architectures (e.g., Zoom Phone, RingCentral, AWS Connect). Proven experience in developing technical documentation and architectural diagrams. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills to collaborate with technical and non-technical teams. Experience with scripting and automation tools for voice system management. Familiarity with SD-WAN and other advanced networking technologies. Knowledge of ITIL processes and enterprise architecture frameworks.
Current OU Health Employees - Please click
HERE
to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at OU Health by 2x Get notified about new Network Architect jobs in
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