Sensei, LLC
Salary Range: $250,000 - $280,000
(Based on experience) Sensei, a leading luxury wellness hospitality company, is looking for a General Manager at its flagship property, Sensei Porcupine Creek. As the leader of this desert oasis in Rancho Mirage, CA, you will be the heartbeat of the retreat, responsible for leading a passionate team in the pursuit of both hospitality and wellness excellence, ensuring that each guest’s stay is deeply nourishing, both physically and emotionally. POSITION OVERVIEW The General Manager is the onsite leader of the retreat, ultimately responsible for its overall success, including guest and employee satisfaction, profitability, owner relations, operational excellence , and team development. This role demands strong leadership skills , a passion to deliver exceptional guest experiences, and solid business acumen. The General Manager works closely with the on-property Leadership Team and the Corporate Guidance Team to achieve strategic goals and ensure the retreat runs smoothly and efficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES i nclude the following: Strategic Leadership and Management Develop, implement and execute strategic goals and objectives aligned with the retreat mission and overall company goals. Create an operating environment that assures consistent excellence in guest, employee and owner satisfaction. Directly oversee Finance, People Operations, Golf Course Maintenance, Engineering, F&B and Rooms Operations, Sales/Events, Nobu partnership and relationship, and Golf Course Consultant. Maintain product and service quality standards by analysis of guest satisfaction system, investigating opportunities and correcting to provide exceptional service. Manage and develop staff (team members) across all departments, including recruiting, hiring, training, performance management, and fostering a positive and engaging work environment. Drive revenue growth and maximize profitability by overseeing budgets, financial planning, and revenue management strategies. Lead and participate in weekly revenue and staff meetings to assess performance, identify areas for improvement, and adjust strategies as needed. Collaborate with sales and marketing teams to develop effective campaigns and promotions to attract new guests and ensure fair market share. Be an ambassador for the property in the local community through involvement in local events and activities, the Chamber of Commerce, etc. Guest Satisfaction Ensure the retreat consistently delivers superior guest satisfaction by maintaining high service and quality standards. Address guest complaints and concerns promptly and professionally, implementing effective service recovery guidelines. Monitor and manage online reputation and feedback on platforms like TripAdvisor and Google and respond to guest feedback and reviews promptly. Conduct regular inspections of guest rooms, public areas, and grounds to ensure cleanliness, appearance, and functionality. Implement training programs to enhance employee skills in customer service, and other skills. Develop close relationships with ownership representatives, ensuring all owner requests are handled with the utmost of care and urgency when on property Monitor financial performance of the retreat through daily, monthly, and annual analysis of financial reports, identifying variances, and making adjustments as necessary. Oversee financial and purchasing processes and procedures. Develop close relationships with ownership reps and asset management team Assist in educating team members to think like an owner People Operations Performance Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with all applicable local, state and federal labor laws and regulations and company policies and procedures. Implement and maintain effective open-door communication that crosses departmental lines in order to reach all employees. Property Maintenance and Safety Oversee the maintenance and upkeep of retreat facilities, including preventative maintenance programs and renovations. Ensure a safe and secure environment for guests and staff by adhering to health and safety regulations. Implement and manage sustainability initiatives to reduce the retreat's environmental impact. Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represent departmental objectives and interests to internal and external customers Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner Teamwork - Develop and promote teamwork and cooperation among co-workers Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor’s degree in administration, Business Administration, Hospitality Management, or related field preferred; equivalent experience acceptable. Minimum of 5 years of experience in hotel management, preferably at the General Manager level. Wellness Experience is beneficial Required Technical / Other Skills and Abilities Strong leadership, communication (verbal and written), and interpersonal skills with the ability to motivate and manage a diverse team. Proven track record of improving guest satisfaction and achieving financial targets. Proficiency in hotel management software and systems (i.e.; PMS and Central Reservation System (Opera), Microsoft Office Suite (Word, Excel, PPT), Yield Management System, Daily Revenue Program, Payroll, etc.) Strong financial acumen, including revenue optimization and budgeting. Excellent problem-solving and decision-making abilities, capable of working well under pressure. Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing. Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here . Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings Collaborative mentality and the ability to recognize how to get things done as a team Self-confidence and composure to accept critique, process it, and apply the learnings to improve Resourceful and adaptable, understanding that a big idea can come from anywhere Open to learning, developing new skills and professional experiences Loves a good challenge A strong sense of curiosity Embraces feedback and constantly seeks to improve Collaborative and knows how to get things done as part of a team Affordable healthcare coverage, including 100% paid by employer HMO plan Medical, dental, vision, life, short-term and long-term disability insurances 401k and FSA plans Flexible Spending Account: Wellness benefit Employee Assistance program We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report. Create a Job Alert Interested in building your career at Sensei Wellness Holdings Inc.,? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School * Select... Degree * Select... Select... Select... Start date year * End date month Select... End date year * LinkedIn Profile and/or Website Are you legally authorized to work in the United States? * Select... Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) in the United States? * Select... If you are not located in the area, are you willing to relocate? * Select... Do you have 5+ years of experience in hotel management, preferably at the General Manager level role? * Select... Do you have experience in a Luxury Hospitality setting? * Select... Have you met the educational requirements that have been specified for this position? * Select... What is your salary expectation? * How did you hear about this job? * Have you been referred to Sensei? If yes, by whom? * Do you have any family members employed by Sensei? If yes, who? * Please provide a minimum of two professional references with contact information. * Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Sensei Wellness Holdings Inc.,’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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(Based on experience) Sensei, a leading luxury wellness hospitality company, is looking for a General Manager at its flagship property, Sensei Porcupine Creek. As the leader of this desert oasis in Rancho Mirage, CA, you will be the heartbeat of the retreat, responsible for leading a passionate team in the pursuit of both hospitality and wellness excellence, ensuring that each guest’s stay is deeply nourishing, both physically and emotionally. POSITION OVERVIEW The General Manager is the onsite leader of the retreat, ultimately responsible for its overall success, including guest and employee satisfaction, profitability, owner relations, operational excellence , and team development. This role demands strong leadership skills , a passion to deliver exceptional guest experiences, and solid business acumen. The General Manager works closely with the on-property Leadership Team and the Corporate Guidance Team to achieve strategic goals and ensure the retreat runs smoothly and efficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES i nclude the following: Strategic Leadership and Management Develop, implement and execute strategic goals and objectives aligned with the retreat mission and overall company goals. Create an operating environment that assures consistent excellence in guest, employee and owner satisfaction. Directly oversee Finance, People Operations, Golf Course Maintenance, Engineering, F&B and Rooms Operations, Sales/Events, Nobu partnership and relationship, and Golf Course Consultant. Maintain product and service quality standards by analysis of guest satisfaction system, investigating opportunities and correcting to provide exceptional service. Manage and develop staff (team members) across all departments, including recruiting, hiring, training, performance management, and fostering a positive and engaging work environment. Drive revenue growth and maximize profitability by overseeing budgets, financial planning, and revenue management strategies. Lead and participate in weekly revenue and staff meetings to assess performance, identify areas for improvement, and adjust strategies as needed. Collaborate with sales and marketing teams to develop effective campaigns and promotions to attract new guests and ensure fair market share. Be an ambassador for the property in the local community through involvement in local events and activities, the Chamber of Commerce, etc. Guest Satisfaction Ensure the retreat consistently delivers superior guest satisfaction by maintaining high service and quality standards. Address guest complaints and concerns promptly and professionally, implementing effective service recovery guidelines. Monitor and manage online reputation and feedback on platforms like TripAdvisor and Google and respond to guest feedback and reviews promptly. Conduct regular inspections of guest rooms, public areas, and grounds to ensure cleanliness, appearance, and functionality. Implement training programs to enhance employee skills in customer service, and other skills. Develop close relationships with ownership representatives, ensuring all owner requests are handled with the utmost of care and urgency when on property Monitor financial performance of the retreat through daily, monthly, and annual analysis of financial reports, identifying variances, and making adjustments as necessary. Oversee financial and purchasing processes and procedures. Develop close relationships with ownership reps and asset management team Assist in educating team members to think like an owner People Operations Performance Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with all applicable local, state and federal labor laws and regulations and company policies and procedures. Implement and maintain effective open-door communication that crosses departmental lines in order to reach all employees. Property Maintenance and Safety Oversee the maintenance and upkeep of retreat facilities, including preventative maintenance programs and renovations. Ensure a safe and secure environment for guests and staff by adhering to health and safety regulations. Implement and manage sustainability initiatives to reduce the retreat's environmental impact. Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represent departmental objectives and interests to internal and external customers Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner Teamwork - Develop and promote teamwork and cooperation among co-workers Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor’s degree in administration, Business Administration, Hospitality Management, or related field preferred; equivalent experience acceptable. Minimum of 5 years of experience in hotel management, preferably at the General Manager level. Wellness Experience is beneficial Required Technical / Other Skills and Abilities Strong leadership, communication (verbal and written), and interpersonal skills with the ability to motivate and manage a diverse team. Proven track record of improving guest satisfaction and achieving financial targets. Proficiency in hotel management software and systems (i.e.; PMS and Central Reservation System (Opera), Microsoft Office Suite (Word, Excel, PPT), Yield Management System, Daily Revenue Program, Payroll, etc.) Strong financial acumen, including revenue optimization and budgeting. Excellent problem-solving and decision-making abilities, capable of working well under pressure. Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing. Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here . Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings Collaborative mentality and the ability to recognize how to get things done as a team Self-confidence and composure to accept critique, process it, and apply the learnings to improve Resourceful and adaptable, understanding that a big idea can come from anywhere Open to learning, developing new skills and professional experiences Loves a good challenge A strong sense of curiosity Embraces feedback and constantly seeks to improve Collaborative and knows how to get things done as part of a team Affordable healthcare coverage, including 100% paid by employer HMO plan Medical, dental, vision, life, short-term and long-term disability insurances 401k and FSA plans Flexible Spending Account: Wellness benefit Employee Assistance program We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report. Create a Job Alert Interested in building your career at Sensei Wellness Holdings Inc.,? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School * Select... Degree * Select... Select... Select... Start date year * End date month Select... End date year * LinkedIn Profile and/or Website Are you legally authorized to work in the United States? * Select... Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) in the United States? * Select... If you are not located in the area, are you willing to relocate? * Select... Do you have 5+ years of experience in hotel management, preferably at the General Manager level role? * Select... Do you have experience in a Luxury Hospitality setting? * Select... Have you met the educational requirements that have been specified for this position? * Select... What is your salary expectation? * How did you hear about this job? * Have you been referred to Sensei? If yes, by whom? * Do you have any family members employed by Sensei? If yes, who? * Please provide a minimum of two professional references with contact information. * Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Sensei Wellness Holdings Inc.,’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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