ASM Global
locations
Kissimmee, FL
time type
Part time
posted on
Posted 30+ Days Ago
job requisition id
R10017984
SUMMARY
ASM Global, the leader in privately managed public assembly facilities, has an excellent opportunity for part-time
Event Staff at
Osceola Heritage Park, Kissimmee, Florida.
The
Event Staff
are responsible for directing patrons to their seats for shows or events by demonstrating excellent customer service skills, responding promptly to customer needs and requests for service and assistance.
The successful candidate must be able to work independently and handle most questions without assistance, and efficiently and courteously answer questions concerning pricing, seating, events, facility layouts and amenities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet each guest with a smile and encourage them to enjoy their visit to our facilities
Listen attentively to patrons' questions, concerns or suggestions and be prepared to answer their questions
Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the doors; report any problems to the Event Manager on duty
Knowledge of the locations of the nearest restrooms, drinking fountains, smoking sections and concession stands
Face the incoming patrons (not the floor) while standing at the top of your section or in the center of your passageway
Constantly scan the seating areas for any unusual happenings
Scan your assigned area for cans, bottles, and any alcohol related problems
Be alert for any objects being thrown from the seating areas and from areas above your area
Watch for seat jumpers to protect the integrity of the tickets
Prevent patrons and vendors from blocking walkways and aisles
Advise patrons who are smoking that it is prohibited in the seating areas and direct them to the designated smoking areas outside
Direct and control the exiting of Patrons in the event of an emergency evacuation
Report any incidents to the Event Manager on Duty
Report any medical emergencies to a Manager on Duty; assist in completing an incident report, if necessary
Thank patrons for attending the event and conduct a thorough search of your assigned area for any items left behind
Turn in all lost and found articles to the Information/Customer Service desk
Ability to use and operate Ticket Master Scanner to scan bar code on ticket
Require each person entering the facility to have a valid ticket
Examine patrons ticket for valid date, proper facility, show time and seat location
Knowledge of reading the ticket text to direct patrons to their seats
Take tickets at a pace to keep patrons steadily moving into the facility
Direct or escort patrons with ticket problems to the customer service desk or Event Manager on Duty
Other job duties as assigned
QUALIFICATIONS
Must be able to speak, read and write English
Professional attitude and appearance
Ability to listen and follow instructions
Ability to work independently and in a team environment
Good communication, customer service and sense of public relation skills
Good organizational and problem solving skills
Ability to work flexible hours including daytime, evening, weekends and holidays as
needed
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED)
Guest services background preferred
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Ability to stand for long periods of time required
Ability to use hands to handle tickets
Ability to see up close and far away
Must be able to climb stairs and move quickly from one area to another in a safe manner under restricted lighting
Constant reaching, standing, walking and stooping
Occasional lifting and carrying up to 20lbs
Performing work through repetitive eye/hand coordination
WORKING ENVIRONMENT
The working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
High noise level
Exposure to weather conditions
Restricted lighting
NOTE
The essential responsibilities of this position are described under the headings above.
They may be subject to change at any time due to reasonable accommodation or other reasons.
Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Applicants that need reasonable accommodation to complete the application process may contact 321-697-3333.
ASM Global is an Equal
Opportunity/Affirmative
Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Kissimmee, FL
time type
Part time
posted on
Posted 30+ Days Ago
job requisition id
R10017984
SUMMARY
ASM Global, the leader in privately managed public assembly facilities, has an excellent opportunity for part-time
Event Staff at
Osceola Heritage Park, Kissimmee, Florida.
The
Event Staff
are responsible for directing patrons to their seats for shows or events by demonstrating excellent customer service skills, responding promptly to customer needs and requests for service and assistance.
The successful candidate must be able to work independently and handle most questions without assistance, and efficiently and courteously answer questions concerning pricing, seating, events, facility layouts and amenities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet each guest with a smile and encourage them to enjoy their visit to our facilities
Listen attentively to patrons' questions, concerns or suggestions and be prepared to answer their questions
Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the doors; report any problems to the Event Manager on duty
Knowledge of the locations of the nearest restrooms, drinking fountains, smoking sections and concession stands
Face the incoming patrons (not the floor) while standing at the top of your section or in the center of your passageway
Constantly scan the seating areas for any unusual happenings
Scan your assigned area for cans, bottles, and any alcohol related problems
Be alert for any objects being thrown from the seating areas and from areas above your area
Watch for seat jumpers to protect the integrity of the tickets
Prevent patrons and vendors from blocking walkways and aisles
Advise patrons who are smoking that it is prohibited in the seating areas and direct them to the designated smoking areas outside
Direct and control the exiting of Patrons in the event of an emergency evacuation
Report any incidents to the Event Manager on Duty
Report any medical emergencies to a Manager on Duty; assist in completing an incident report, if necessary
Thank patrons for attending the event and conduct a thorough search of your assigned area for any items left behind
Turn in all lost and found articles to the Information/Customer Service desk
Ability to use and operate Ticket Master Scanner to scan bar code on ticket
Require each person entering the facility to have a valid ticket
Examine patrons ticket for valid date, proper facility, show time and seat location
Knowledge of reading the ticket text to direct patrons to their seats
Take tickets at a pace to keep patrons steadily moving into the facility
Direct or escort patrons with ticket problems to the customer service desk or Event Manager on Duty
Other job duties as assigned
QUALIFICATIONS
Must be able to speak, read and write English
Professional attitude and appearance
Ability to listen and follow instructions
Ability to work independently and in a team environment
Good communication, customer service and sense of public relation skills
Good organizational and problem solving skills
Ability to work flexible hours including daytime, evening, weekends and holidays as
needed
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED)
Guest services background preferred
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Ability to stand for long periods of time required
Ability to use hands to handle tickets
Ability to see up close and far away
Must be able to climb stairs and move quickly from one area to another in a safe manner under restricted lighting
Constant reaching, standing, walking and stooping
Occasional lifting and carrying up to 20lbs
Performing work through repetitive eye/hand coordination
WORKING ENVIRONMENT
The working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
High noise level
Exposure to weather conditions
Restricted lighting
NOTE
The essential responsibilities of this position are described under the headings above.
They may be subject to change at any time due to reasonable accommodation or other reasons.
Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Applicants that need reasonable accommodation to complete the application process may contact 321-697-3333.
ASM Global is an Equal
Opportunity/Affirmative
Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.