metropolis.io
Senior Manager, Human Resources Business Partner - Operations Chicago, Illinois,
metropolis.io, Chicago, Illinois, United States, 60290
Manager, Human Resources Business Partner
The Company
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. The Role
We’re looking for a motivated and experienced Manager, Human Resources Business Partner (HRBP) to join our People team. This role partners directly with regional field leadership to support 13,000+ employees across our nationwide operations. You’ll help build HR infrastructure, drive leadership capability, standardize field processes, and ensure a consistent, scalable employee experience. The ideal candidate combines strategic thinking with hands-on execution, thrives in high-volume environments, and has deep experience in employee relations, field operations, and union settings. You’ll shape and elevate the HR function in a fast-moving, complex environment. Responsibilities
Act as a strategic partner to regional field leaders and frontline operations teams, aligning people strategies with business goals and helping drive organizational performance Provide direction and coaching to field HR Managers across the country; foster consistency and shared best practices while enabling regional flexibility as needed Own high-level employee relations issues, guiding HR Managers on complex investigations, performance concerns, and policy interpretation Support labor relations efforts across multiple union agreements in partnership with legal and field leadership Help design and implement scalable HR processes that support structure, standardization, and efficiency across the field Identify gaps and execute improvements to workflows, communication, and service delivery Develop and deliver tools, resources, and coaching to frontline managers to help them grow as people leaders Ensure consistent application of HR policies and practices across field locations; contribute to enterprise-wide HR initiatives with an eye toward frontline realities Use HR data to identify trends, inform decisions, and recommend improvements; help develop practical reporting tools that drive insight and accountability Support efforts to build a culture of accountability, communication, and care across our operational teams Promote diversity, inclusion, and belonging across all field employee populations Bring a forward-thinking mindset to HR service delivery by leveraging AI, automation, and technology to reduce noise and increase strategic impact Qualifications
7+ years of progressive HR experience, including 3+ years in a field-facing HRBP or generalist role supporting large, distributed hourly populations Proven success working in unionized environments with complex labor agreements across multiple geographies Understanding of how field operations work - including scheduling, staffing, and frontline leadership challenges Excellent interpersonal and communication skills; ability to build trust and influence across all levels of the organization Strong analytical thinking and judgment; able to identify root causes and implement scalable solutions in ambiguous environments Demonstrated ability to coach and grow other HR professionals; comfortable leading through influence and matrixed relationships Comfortable with HR tech platforms, including HRIS systems and AI-enabled tools; Workday experience a plus Collaborative, humble, and proactive mindset; excited to build systems, elevate the team, and think ahead When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 to $140,000.00 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AR1#LI-Onsite Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law. Create a Job Alert Interested in building your career at Metropolis? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile What is the size of employee population you are used to supporting in an HRBP or similar role? * Write your response in the textbox above (e.g 2000). Are you eligible to work in the United States? * Select... Do you currently require sponsorship or will you need sponsorship in the future to maintain your work eligibility in the United States? * Select... Do you live in or around Chicago, IL? If not, are you open to relocation to Chicago? * Select... Are you able to be on-site 4 days a week in the Chicago office (downtown)? * Select... Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Metropolis’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
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The Company
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. The Role
We’re looking for a motivated and experienced Manager, Human Resources Business Partner (HRBP) to join our People team. This role partners directly with regional field leadership to support 13,000+ employees across our nationwide operations. You’ll help build HR infrastructure, drive leadership capability, standardize field processes, and ensure a consistent, scalable employee experience. The ideal candidate combines strategic thinking with hands-on execution, thrives in high-volume environments, and has deep experience in employee relations, field operations, and union settings. You’ll shape and elevate the HR function in a fast-moving, complex environment. Responsibilities
Act as a strategic partner to regional field leaders and frontline operations teams, aligning people strategies with business goals and helping drive organizational performance Provide direction and coaching to field HR Managers across the country; foster consistency and shared best practices while enabling regional flexibility as needed Own high-level employee relations issues, guiding HR Managers on complex investigations, performance concerns, and policy interpretation Support labor relations efforts across multiple union agreements in partnership with legal and field leadership Help design and implement scalable HR processes that support structure, standardization, and efficiency across the field Identify gaps and execute improvements to workflows, communication, and service delivery Develop and deliver tools, resources, and coaching to frontline managers to help them grow as people leaders Ensure consistent application of HR policies and practices across field locations; contribute to enterprise-wide HR initiatives with an eye toward frontline realities Use HR data to identify trends, inform decisions, and recommend improvements; help develop practical reporting tools that drive insight and accountability Support efforts to build a culture of accountability, communication, and care across our operational teams Promote diversity, inclusion, and belonging across all field employee populations Bring a forward-thinking mindset to HR service delivery by leveraging AI, automation, and technology to reduce noise and increase strategic impact Qualifications
7+ years of progressive HR experience, including 3+ years in a field-facing HRBP or generalist role supporting large, distributed hourly populations Proven success working in unionized environments with complex labor agreements across multiple geographies Understanding of how field operations work - including scheduling, staffing, and frontline leadership challenges Excellent interpersonal and communication skills; ability to build trust and influence across all levels of the organization Strong analytical thinking and judgment; able to identify root causes and implement scalable solutions in ambiguous environments Demonstrated ability to coach and grow other HR professionals; comfortable leading through influence and matrixed relationships Comfortable with HR tech platforms, including HRIS systems and AI-enabled tools; Workday experience a plus Collaborative, humble, and proactive mindset; excited to build systems, elevate the team, and think ahead When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 to $140,000.00 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AR1#LI-Onsite Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law. Create a Job Alert Interested in building your career at Metropolis? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile What is the size of employee population you are used to supporting in an HRBP or similar role? * Write your response in the textbox above (e.g 2000). Are you eligible to work in the United States? * Select... Do you currently require sponsorship or will you need sponsorship in the future to maintain your work eligibility in the United States? * Select... Do you live in or around Chicago, IL? If not, are you open to relocation to Chicago? * Select... Are you able to be on-site 4 days a week in the Chicago office (downtown)? * Select... Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Metropolis’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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