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Abbott

Senior Manager, Implementation Services

Abbott, Lake Forest, Illinois, United States, 60045

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Abbott The position of Senior Manager, Implementation Services, is a senior leadership role within Abbott Rapid Diagnostics' Informatics business, based in Charlottesville, VA, Chicago, or Lake Forest, IL. Reporting to the General Manager, this role involves leading the successful deployment of software solutions, ensuring seamless adoption, and optimizing implementation strategies for healthcare clients. Responsibilities include developing and executing implementation methodologies, leading a team of project managers, trainers, and consultants, collaborating cross-functionally to enhance customer experience, overseeing implementation, testing, technical services, and deployment, ensuring integration and interoperability of Abbott Informatics platforms, driving consistency and excellence in project execution, developing professional service offerings, building trusted relationships, fostering a strong team culture, serving as a senior escalation point, improving implementation frameworks, championing the voice of the customer, monitoring KPIs, and ensuring compliance with laws and policies. The role requires a Bachelor's degree in IT or related field, 10+ years in enterprise SaaS delivery or implementation leadership, experience in HealthTech or MedTech, strong leadership and communication skills, and budget management experience. Preferred qualifications include a Master's degree, experience with EHR systems, familiarity with healthcare interoperability standards, and professional certifications. Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

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