DC Department of Human Resources
Project Coordinator (Training Support Administrator)
DC Department of Human Resources, Washington, District of Columbia, us, 20022
Job Summary
This position is in the Office of the Chief Technology Officer (OCTO), Tech Enablement and Customer Experience. The mission of OCTO is to direct the strategy, deployment, and management of DC Government technology with an unwavering commitment to IT excellence, efficiency, and value for government, residents, businesses and visitors. The incumbent serves as a Project Coordinator, responsible for ensuring the smooth and effective delivery of IT training for District government employees and OCTO staff. This position provides essential administrative, communication, logistical, and technical support to Tech Enablement’s Digital Services Training Program.
Duties and Responsibilities
Manages user accounts, course enrollments, and training records within the Learning Management System (LMS).
Maintains training records, prepares reports and presentations, manages training requests, responds to inquiries, and provides excellent customer service.
Creates and edits knowledge articles within the Knowledge Base Platform to share information across the organization.
Develops course registrations, answers routine inquiries regarding courses, schedules courses, and creates surveys to evaluate an organization's training needs.
Enters data and produces reports on training statistics, inventory levels, or assessments of the programs and instructors.
Provides technical support during training sessions, sets up meeting invite settings, and assists with online training platforms and virtual meeting tools (e.g., Zoom, Webex, Microsoft Teams).
Schedules training sessions, reserves training facilities, coordinates logistics, manages training materials, tracks registration and attendance, and coordinates with instructors and participants.
Provides wide‑range technical and operational support in designing, developing, promoting, and evaluating training and related initiatives, programs, and events.
Performs an ongoing review of training materials and communications to ensure that business needs are met.
Identifies unusual problem areas and makes appropriate recommendations for resolution.
Assists in the development of administrative policies and procedures for the program to facilitate accomplishment on a timely basis.
Identifies opportunities to improve training processes, keeps abreast of training technologies and best practices.
Performs other related duties as assigned.
Qualifications and Education Applicants must have at least one (1) year of specialized experience equivalent to at least the CS‑11 grade level, or its non‑District equivalent, gained from public or private sector. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and is directly related to Project Coordinator work. The applicant must possess skills in IT support, training administration, or a related field, along with experience administering Learning Management Systems (LMS) in order to effectively manage and maintain online courses, ensuring smooth delivery of courses, and tracking learner progress.
Licensures and Certifications None
Working Conditions / Environment The work is performed in an office setting.
Other Significant Facts
Tour of Duty: Varies
Pay Plan, Series and Grade: CS‑301‑12
Type of Appointment: Career Service – Regular Appointment
Promotion Potential: No known promotion potential
Collective Bargaining Unit (Non‑Union): This position is not in a Collective Bargaining Unit
Position Designation The incumbent of this position is subject to enhanced suitability screening pursuant to Chapter 4 of D.C. Personnel Regulations, Suitability‑Security Sensitive. This position is classified as “security sensitive” due to the position’s duties and responsibilities.
EEO Statement The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Drug‑Free Workplace The District of Columbia government maintains a drug‑free work environment policy. All District employees are subject to post‑accident/incident and reasonable suspicion drug and alcohol testing.
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Duties and Responsibilities
Manages user accounts, course enrollments, and training records within the Learning Management System (LMS).
Maintains training records, prepares reports and presentations, manages training requests, responds to inquiries, and provides excellent customer service.
Creates and edits knowledge articles within the Knowledge Base Platform to share information across the organization.
Develops course registrations, answers routine inquiries regarding courses, schedules courses, and creates surveys to evaluate an organization's training needs.
Enters data and produces reports on training statistics, inventory levels, or assessments of the programs and instructors.
Provides technical support during training sessions, sets up meeting invite settings, and assists with online training platforms and virtual meeting tools (e.g., Zoom, Webex, Microsoft Teams).
Schedules training sessions, reserves training facilities, coordinates logistics, manages training materials, tracks registration and attendance, and coordinates with instructors and participants.
Provides wide‑range technical and operational support in designing, developing, promoting, and evaluating training and related initiatives, programs, and events.
Performs an ongoing review of training materials and communications to ensure that business needs are met.
Identifies unusual problem areas and makes appropriate recommendations for resolution.
Assists in the development of administrative policies and procedures for the program to facilitate accomplishment on a timely basis.
Identifies opportunities to improve training processes, keeps abreast of training technologies and best practices.
Performs other related duties as assigned.
Qualifications and Education Applicants must have at least one (1) year of specialized experience equivalent to at least the CS‑11 grade level, or its non‑District equivalent, gained from public or private sector. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and is directly related to Project Coordinator work. The applicant must possess skills in IT support, training administration, or a related field, along with experience administering Learning Management Systems (LMS) in order to effectively manage and maintain online courses, ensuring smooth delivery of courses, and tracking learner progress.
Licensures and Certifications None
Working Conditions / Environment The work is performed in an office setting.
Other Significant Facts
Tour of Duty: Varies
Pay Plan, Series and Grade: CS‑301‑12
Type of Appointment: Career Service – Regular Appointment
Promotion Potential: No known promotion potential
Collective Bargaining Unit (Non‑Union): This position is not in a Collective Bargaining Unit
Position Designation The incumbent of this position is subject to enhanced suitability screening pursuant to Chapter 4 of D.C. Personnel Regulations, Suitability‑Security Sensitive. This position is classified as “security sensitive” due to the position’s duties and responsibilities.
EEO Statement The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Drug‑Free Workplace The District of Columbia government maintains a drug‑free work environment policy. All District employees are subject to post‑accident/incident and reasonable suspicion drug and alcohol testing.
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