Scout Motors Inc.
Staff Technical Product Manager
Scout Motors Inc., Fremont, North Carolina, United States, 27830
Join us at Scout Motors and be part of shaping the future of transportation. If you’re ready to drive change and make history, apply now!
Overview Senior Technical Product Manager – Lead the execution of Scout’s in‑house digital ecosystem for Repair and Service, enabling seamless creation, management, and delivery of workshop content such as repair procedures, technical documentation, and service‑related tools and interfaces. This strategic and technical role bridges engineering, product management, and Aftersales business to deliver scalable solutions that improve repair accuracy, technician efficiency, and service throughput.
What You’ll Do
Define and Lead Strategy
– Execute on the product vision, strategy, and roadmap for Scout’s Service Information platform, ensuring alignment with business goals and stakeholder needs across Aftersales Business, Vehicle Engineering, and Volkswagen Group partners.
Service‑Centric Problem Solving
– Solve operational challenges related to service documentation, technician guidance, and content delivery by enhancing workflows for repair code creation, workshop media generation, and service information access.
Lead Product Development
– Drive the development roadmap for integrated service content and repair management systems, modernize legacy data formats, and collaborate with engineering and content teams to build intuitive interfaces for workshop users and backend tools for content authors.
Stakeholder Relationships
– Serve as a trusted advisor to internal and external partners, translating requirements into scalable product features that improve technician experience and service efficiency, and coordinate with Volkswagen Group for alignment on service standards and tool compatibility.
Operationalize Products
– Lead the rollout of service content platforms across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring; support development of workshop media tools for key service documentation types.
Drive Technical Excellence
– Collaborate closely with software engineering to ensure scalable, efficient, and secure service content solutions, leveraging expertise in system architecture, APIs, and data integration.
Measure Success
– Define KPIs and success metrics for service accuracy, content usability, technician engagement, and integration performance, and use data and user feedback to drive product improvements.
Location & Travel Expectations
Based in Fremont, CA; Charlotte, NC; or Remote – requires 4–5 days per week office presence with in‑person meetings; occasional travel to represent the company at events.
What you’ll bring
8+ years of product management experience with a strong emphasis on technical platforms and service tools.
Proven success in building and launching service‑related digital solutions; automotive service operations experience preferred.
Experience working within complex system landscapes.
Strong understanding of system architecture, APIs, data formats, and cloud technologies.
Experience with service content platforms, workshop systems, or vehicle communication tools.
Proficiency with Agile tools (Jira/Confluence), PRD authoring, and discovery practices.
Ability to create detailed technical requirements for software engineering partners.
Highly analytical mindset with strong problem‑solving capabilities.
Excellent communication and stakeholder management; data‑driven decision making.
Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced technical degree preferred.
Benefits
Competitive insurance (medical, dental, vision, income protection).
401(k) program with employer match and immediate vesting.
Generous paid time off: 20 days planned PTO, 40 hours unplanned PTO, 14 company or floating holidays, up to 16 weeks paid parental leave, bereavement, jury duty, voting, or military leave.
Pay Transparency Full‑time, exempt position; base salary range $140,000 – $170,000 (California $154,000 – $187,000). Annual performance bonus program preset and not candidate dependent.
Equal Opportunity Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability, or any other protected characteristic. If you require reasonable accommodation to complete a job application, pre‑employment testing, or a job interview, contact ScoutAccommodations@scoutmotors.com.
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Overview Senior Technical Product Manager – Lead the execution of Scout’s in‑house digital ecosystem for Repair and Service, enabling seamless creation, management, and delivery of workshop content such as repair procedures, technical documentation, and service‑related tools and interfaces. This strategic and technical role bridges engineering, product management, and Aftersales business to deliver scalable solutions that improve repair accuracy, technician efficiency, and service throughput.
What You’ll Do
Define and Lead Strategy
– Execute on the product vision, strategy, and roadmap for Scout’s Service Information platform, ensuring alignment with business goals and stakeholder needs across Aftersales Business, Vehicle Engineering, and Volkswagen Group partners.
Service‑Centric Problem Solving
– Solve operational challenges related to service documentation, technician guidance, and content delivery by enhancing workflows for repair code creation, workshop media generation, and service information access.
Lead Product Development
– Drive the development roadmap for integrated service content and repair management systems, modernize legacy data formats, and collaborate with engineering and content teams to build intuitive interfaces for workshop users and backend tools for content authors.
Stakeholder Relationships
– Serve as a trusted advisor to internal and external partners, translating requirements into scalable product features that improve technician experience and service efficiency, and coordinate with Volkswagen Group for alignment on service standards and tool compatibility.
Operationalize Products
– Lead the rollout of service content platforms across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring; support development of workshop media tools for key service documentation types.
Drive Technical Excellence
– Collaborate closely with software engineering to ensure scalable, efficient, and secure service content solutions, leveraging expertise in system architecture, APIs, and data integration.
Measure Success
– Define KPIs and success metrics for service accuracy, content usability, technician engagement, and integration performance, and use data and user feedback to drive product improvements.
Location & Travel Expectations
Based in Fremont, CA; Charlotte, NC; or Remote – requires 4–5 days per week office presence with in‑person meetings; occasional travel to represent the company at events.
What you’ll bring
8+ years of product management experience with a strong emphasis on technical platforms and service tools.
Proven success in building and launching service‑related digital solutions; automotive service operations experience preferred.
Experience working within complex system landscapes.
Strong understanding of system architecture, APIs, data formats, and cloud technologies.
Experience with service content platforms, workshop systems, or vehicle communication tools.
Proficiency with Agile tools (Jira/Confluence), PRD authoring, and discovery practices.
Ability to create detailed technical requirements for software engineering partners.
Highly analytical mindset with strong problem‑solving capabilities.
Excellent communication and stakeholder management; data‑driven decision making.
Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced technical degree preferred.
Benefits
Competitive insurance (medical, dental, vision, income protection).
401(k) program with employer match and immediate vesting.
Generous paid time off: 20 days planned PTO, 40 hours unplanned PTO, 14 company or floating holidays, up to 16 weeks paid parental leave, bereavement, jury duty, voting, or military leave.
Pay Transparency Full‑time, exempt position; base salary range $140,000 – $170,000 (California $154,000 – $187,000). Annual performance bonus program preset and not candidate dependent.
Equal Opportunity Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability, or any other protected characteristic. If you require reasonable accommodation to complete a job application, pre‑employment testing, or a job interview, contact ScoutAccommodations@scoutmotors.com.
#J-18808-Ljbffr