Klaviyo
At Klaviyo, we value unique backgrounds, experiences and perspectives. We believe everyone deserves a fair shot at success and appreciate what each person brings beyond the traditional job requirements. If you’re a close but not exact match, we hope you’ll still consider applying.
As a Lead Product Operations Manager you’ll be pivotal in shaping Klaviyo’s future through innovative product lifecycle tools, particularly leveraging AI technologies. Your hands‑on leadership and collaborative spirit will deeply connect you to our R&D teammates, empowering them with efficient operational solutions that unlock Klaviyo’s potential as a world‑class, AI‑first R&D organization. This is a hybrid role that requires 3 days per week in our Boston office. Fully remote candidates will not be considered.
How You’ll Make a Difference
Hands‑on Operational Leadership: Directly manage, optimize, and execute operational solutions and tools essential to our R&D teams, from strategic planning through to execution and delivery, emphasizing implementation and iteration.
Design Lightweight, AI‑First Processes: Create and champion innovative, AI‑driven processes and operational models that are lightweight, intuitive, and designed to avoid bureaucracy, significantly increasing velocity and maximizing business impact.
Drive Transparency and Alignment: Collaborate closely with Product, Engineering, Design, Analytics and broader Go‑To‑Market teams to maintain clear prioritization, visibility on roadmaps, and aligned execution of key initiatives and OKRs.
Establish a Single View of Progress: Actively manage and maintain real‑time product roadmaps, dashboards, KPIs, and reports, becoming the operational heartbeat that informs decisions, tracks progress, and identifies trade‑offs.
Enable High‑Quality Delivery: Lead practical initiatives to enhance product quality, accelerate PDLC velocity, and foster cross‑team collaboration. Personally drive the implementation of metrics and continuous improvement efforts.
Empathy‑Driven Collaboration: Embed deeply within our R&D organization, bringing empathy and understanding to operational decisions and processes, and fostering a culture where operational practices directly support team success and wellbeing.
AI‑Driven Technical Enablement: Champion and implement AI‑first solutions and tools, empowering Product teams with technologies that streamline processes, enhance product usage insights, and significantly boost team productivity and effectiveness.
Customer‑Centric Execution: Hands‑on management of feedback loops in collaboration with Customer Experience, Sales, and Marketing, ensuring operational decisions and prioritizations reflect customer needs and insights.
Operational Data & Insights: Create and manage actionable dashboards and analytical tools that proactively identify bottlenecks, productivity insights, and inform strategic decisions.
Who You Are
7+ years of experience in product, product operations, or business operations roles, specifically within SaaS product organizations (B2B/B2C), with direct experience in a high‑growth tech environment.
Proven track record in hands‑on operational execution, process improvement, and cross‑functional collaboration.
Ability to function well in a fast‑paced environment.
Demonstrated ability to work through ambiguity to a detailed solution—taking a problem, identifying a path forward, and driving an initiative through.
Demonstrated empathy and deep understanding of Product, Engineering and Design team needs, with the ability to build trust and drive operational excellence from within these teams.
Strong analytical, technical and stakeholder management skills, capable of influencing and driving alignment across teams.
Practical experience implementing and managing AI‑driven tools and solutions within product operations.
Data‑oriented approach, adept at synthesizing complex operational data into actionable insights.
Experience with modern product management tools (e.g., Jira, Productboard, Coda) and analytics platforms.
Base Pay Range For US Locations: $124,000—$186,000 USD
Employment Type Full‑time
Seniority Level Mid‑Senior level
Job Function Product Management and Marketing
Industries Marketing Services
Benefits We offer a comprehensive range of health, welfare and wellbeing benefits based on eligibility, participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity and sign‑on payments.
Equal Opportunity Statement Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Privacy & Security Notice By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses, instant messaging platforms, or unsolicited calls.
By clicking “Submit Application” you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
Referrals increase your chances of interviewing at Klaviyo by 2x.
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As a Lead Product Operations Manager you’ll be pivotal in shaping Klaviyo’s future through innovative product lifecycle tools, particularly leveraging AI technologies. Your hands‑on leadership and collaborative spirit will deeply connect you to our R&D teammates, empowering them with efficient operational solutions that unlock Klaviyo’s potential as a world‑class, AI‑first R&D organization. This is a hybrid role that requires 3 days per week in our Boston office. Fully remote candidates will not be considered.
How You’ll Make a Difference
Hands‑on Operational Leadership: Directly manage, optimize, and execute operational solutions and tools essential to our R&D teams, from strategic planning through to execution and delivery, emphasizing implementation and iteration.
Design Lightweight, AI‑First Processes: Create and champion innovative, AI‑driven processes and operational models that are lightweight, intuitive, and designed to avoid bureaucracy, significantly increasing velocity and maximizing business impact.
Drive Transparency and Alignment: Collaborate closely with Product, Engineering, Design, Analytics and broader Go‑To‑Market teams to maintain clear prioritization, visibility on roadmaps, and aligned execution of key initiatives and OKRs.
Establish a Single View of Progress: Actively manage and maintain real‑time product roadmaps, dashboards, KPIs, and reports, becoming the operational heartbeat that informs decisions, tracks progress, and identifies trade‑offs.
Enable High‑Quality Delivery: Lead practical initiatives to enhance product quality, accelerate PDLC velocity, and foster cross‑team collaboration. Personally drive the implementation of metrics and continuous improvement efforts.
Empathy‑Driven Collaboration: Embed deeply within our R&D organization, bringing empathy and understanding to operational decisions and processes, and fostering a culture where operational practices directly support team success and wellbeing.
AI‑Driven Technical Enablement: Champion and implement AI‑first solutions and tools, empowering Product teams with technologies that streamline processes, enhance product usage insights, and significantly boost team productivity and effectiveness.
Customer‑Centric Execution: Hands‑on management of feedback loops in collaboration with Customer Experience, Sales, and Marketing, ensuring operational decisions and prioritizations reflect customer needs and insights.
Operational Data & Insights: Create and manage actionable dashboards and analytical tools that proactively identify bottlenecks, productivity insights, and inform strategic decisions.
Who You Are
7+ years of experience in product, product operations, or business operations roles, specifically within SaaS product organizations (B2B/B2C), with direct experience in a high‑growth tech environment.
Proven track record in hands‑on operational execution, process improvement, and cross‑functional collaboration.
Ability to function well in a fast‑paced environment.
Demonstrated ability to work through ambiguity to a detailed solution—taking a problem, identifying a path forward, and driving an initiative through.
Demonstrated empathy and deep understanding of Product, Engineering and Design team needs, with the ability to build trust and drive operational excellence from within these teams.
Strong analytical, technical and stakeholder management skills, capable of influencing and driving alignment across teams.
Practical experience implementing and managing AI‑driven tools and solutions within product operations.
Data‑oriented approach, adept at synthesizing complex operational data into actionable insights.
Experience with modern product management tools (e.g., Jira, Productboard, Coda) and analytics platforms.
Base Pay Range For US Locations: $124,000—$186,000 USD
Employment Type Full‑time
Seniority Level Mid‑Senior level
Job Function Product Management and Marketing
Industries Marketing Services
Benefits We offer a comprehensive range of health, welfare and wellbeing benefits based on eligibility, participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity and sign‑on payments.
Equal Opportunity Statement Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Privacy & Security Notice By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses, instant messaging platforms, or unsolicited calls.
By clicking “Submit Application” you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
Referrals increase your chances of interviewing at Klaviyo by 2x.
#J-18808-Ljbffr