Coates Group
Be Part of Our Next Chapter
For almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We are a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, proprietary content management system, and industry‑leading signage solutions. We work in over 50 global markets and have nine offices worldwide, with our headquarters in Sydney, Australia.
Coates Group combines the values of a family‑owned business with the innovative spirit of a start‑up, fostering creativity, collaboration and continuous growth. We are proud of our awards, record‑setting deployments and commitment to diversity and inclusion.
Senior Manager, Field Deployment and Operations This pivotal role reports to the Vice President, Deployment and oversees the comprehensive deployment program for the Coates US business. The Senior Manager manages all deployment schedules and leads a team of Deployment Managers and Coordinators, ensuring seamless execution of plans, effective communication with stakeholders, and the highest level of customer satisfaction.
Responsibilities
Manage multiple deployment projects within the assigned region.
Lead Deployment Managers and Coordinators to meet schedules and installation targets.
Align closely with Engineering and Installation teams on site requirements and purchase order execution.
Partner with Account Management on profitability, change orders, and customer updates.
Resolve field and vendor issues; escalating technical challenges when needed.
Track installation progress and maintain on‑time delivery across all sites.
Ensure all change orders, costs, and financial transactions are accurately captured.
Coordinate with integrators, supply chain, and 3PLs to support smooth deployments and inventory returns.
Support Finance with vendor account reconciliation.
Deliver deployment KPIs, including schedule adherence and installed‑not‑invoiced accuracy.
Ensure hardware deployments meet client specifications and quality standards.
Qualifications & Experience
3+ years of experience managing high‑performing teams.
7+ years in deployment, installation, or construction project management.
Engineering or Construction Management degree preferred.
Strong ERP/Plan‑to‑Pay process knowledge.
Capabilities
Exceptional communication skills, able to lead high‑stakes conversations with senior partners and elite clientele.
Unwavering dedication to operational excellence, setting industry‑leading standards.
Ability to navigate high‑pressure environments and manage multiple strategic initiatives simultaneously.
Robust organisational skills with superior problem‑solving and analytical capabilities.
Adaptive leadership style that thrives amid evolving business landscapes.
Discerning judgment that aligns with strategic objectives and delivers impactful recommendations.
Autonomous work ethic complemented by effective collaboration.
Experience leading and synchronising geographically dispersed teams.
Proficiency in articulating insights and presenting sophisticated dashboards and status reports.
Compensation $100,000 – $120,000 a year, based on experience, qualifications, and skill set. Eligible for an annual discretionary bonus.
Benefits Comprehensive package including medical, dental, and vision insurance; a 401(k) plan with employer match; short‑ and long‑term disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs).
About Coates We are industry leaders honoured with multiple awards, including two Australia Good Design Awards, and have completed the largest hardware deployment in Quick Service Restaurant history.
Join a Crew that Cares Be part of a global team of talented, ambitious, and creative people that value integrity, individuality and inclusivity. We offer flexible work options and a “Thrive Program” that supports health and wellbeing, community impact, and career advancement.
Be Inspired To Be More We skip red tape, remain nimble, and continually evolve. We encourage new ideas, collaboration, and authentic fun while pushing boundaries in a supportive environment.
Equal Opportunity Employer Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship. We are committed to building a diverse workforce and inclusive culture.
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For almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We are a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, proprietary content management system, and industry‑leading signage solutions. We work in over 50 global markets and have nine offices worldwide, with our headquarters in Sydney, Australia.
Coates Group combines the values of a family‑owned business with the innovative spirit of a start‑up, fostering creativity, collaboration and continuous growth. We are proud of our awards, record‑setting deployments and commitment to diversity and inclusion.
Senior Manager, Field Deployment and Operations This pivotal role reports to the Vice President, Deployment and oversees the comprehensive deployment program for the Coates US business. The Senior Manager manages all deployment schedules and leads a team of Deployment Managers and Coordinators, ensuring seamless execution of plans, effective communication with stakeholders, and the highest level of customer satisfaction.
Responsibilities
Manage multiple deployment projects within the assigned region.
Lead Deployment Managers and Coordinators to meet schedules and installation targets.
Align closely with Engineering and Installation teams on site requirements and purchase order execution.
Partner with Account Management on profitability, change orders, and customer updates.
Resolve field and vendor issues; escalating technical challenges when needed.
Track installation progress and maintain on‑time delivery across all sites.
Ensure all change orders, costs, and financial transactions are accurately captured.
Coordinate with integrators, supply chain, and 3PLs to support smooth deployments and inventory returns.
Support Finance with vendor account reconciliation.
Deliver deployment KPIs, including schedule adherence and installed‑not‑invoiced accuracy.
Ensure hardware deployments meet client specifications and quality standards.
Qualifications & Experience
3+ years of experience managing high‑performing teams.
7+ years in deployment, installation, or construction project management.
Engineering or Construction Management degree preferred.
Strong ERP/Plan‑to‑Pay process knowledge.
Capabilities
Exceptional communication skills, able to lead high‑stakes conversations with senior partners and elite clientele.
Unwavering dedication to operational excellence, setting industry‑leading standards.
Ability to navigate high‑pressure environments and manage multiple strategic initiatives simultaneously.
Robust organisational skills with superior problem‑solving and analytical capabilities.
Adaptive leadership style that thrives amid evolving business landscapes.
Discerning judgment that aligns with strategic objectives and delivers impactful recommendations.
Autonomous work ethic complemented by effective collaboration.
Experience leading and synchronising geographically dispersed teams.
Proficiency in articulating insights and presenting sophisticated dashboards and status reports.
Compensation $100,000 – $120,000 a year, based on experience, qualifications, and skill set. Eligible for an annual discretionary bonus.
Benefits Comprehensive package including medical, dental, and vision insurance; a 401(k) plan with employer match; short‑ and long‑term disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs).
About Coates We are industry leaders honoured with multiple awards, including two Australia Good Design Awards, and have completed the largest hardware deployment in Quick Service Restaurant history.
Join a Crew that Cares Be part of a global team of talented, ambitious, and creative people that value integrity, individuality and inclusivity. We offer flexible work options and a “Thrive Program” that supports health and wellbeing, community impact, and career advancement.
Be Inspired To Be More We skip red tape, remain nimble, and continually evolve. We encourage new ideas, collaboration, and authentic fun while pushing boundaries in a supportive environment.
Equal Opportunity Employer Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship. We are committed to building a diverse workforce and inclusive culture.
#J-18808-Ljbffr