Truist
Senior Director – Enterprise Resiliency Planning & Execution
Truist, Charlotte, North Carolina, United States, 28245
Senior Director of Enterprise Resiliency Planning & Execution
The Senior Director of Enterprise Resiliency Planning & Execution is a pivotal leadership role within Core Technology & Operations, charged with ensuring the organization’s ability to withstand and recover from disruptions across its technology ecosystem. This role will define and operationalize a comprehensive resiliency strategy that safeguards critical services, aligns with regulatory expectations, and strengthens enterprise stability.
Responsibilities
Set strategic direction for the assigned work area in alignment with the Business Strategy and Technology standards and provide thought leadership in the development of an enterprise strategic IT plan.
Develop and lead a high‑performing team, fostering a culture of collaboration, innovation, and continuous improvement.
Provide triage leadership and communications for all high‑priority incidents, ensuring effective and timely resolution of issues to minimize business and client impact.
Collaborate with cross‑functional teams to perform Problem Management for all high‑priority incidents, identifying root cause and implementing the permanent fix.
Maintain a high level of awareness and understanding of existing and emerging technologies, as well as industry and bank issues, to effectively match them.
Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes.
Establish key performance indicators (KPIs) and metrics to measure the effectiveness of Stability, Incident Management and Problem Management processes.
Liaise with executive leadership to communicate application/system stability, Incident Management and Program Management status, providing recommendations for improvement.
Plan and develop budgets and perform salary administration duties to meet budgetary goals.
Drive the development and maintenance of a knowledge base to streamline incident resolution and problem identification.
Lead staff (including development, counseling, conducting performance appraisals, setting performance expectations, etc.) and evaluate processes on a regular basis. Implement new or improved processes or procedures that improve quality of work produced by the unit or eliminate/reduce operating expenses.
Maintain an appropriate risk profile through owning the first line of risk defense, proactively identifying risks, and implementing the necessary mitigations where warranted. Partner with 2nd line of defense, Auditor, and regulators to ensure risk is identified and mitigated appropriately.
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering or related disciplines.
Equivalent combination of advanced education and related experience, including:
Ten or more years’ experience managing system/application engineers and leading production support/operations in an enterprise‑scale environment,
Five years’ relevant business experience (i.e. making technical‑related decisions on the business side),
Five years’ managing a large staff (including managing managers), and
Five years’ experience with budget responsibilities.
Proven experience driving incident management triage and establishing strong command and control and clear accountability and methodical evaluation of complex issue scenarios.
Proven experience with IT service management (ITSM) practices and tools, such as ServiceNow.
Extensive experience with monitoring tools, such as Dynatrace, Splunk, CloudWatch, System Center Operations Manager (SCOM).
Significant knowledge and hands‑on experience with distributed, mainframe, public (AWS/Azure) and private cloud‑based applications and architectures.
Executive level communications skills, including strong negotiation/facilitation/presentation skills and experience negotiating with vendors for relevant products and services.
Strong analytical and architectural skills.
Significant knowledge of current and emerging application software products and tools.
Ability to manage a high volume of internal client relationships.
Knowledge of all phases of the software engineering life cycle and experience with process improvement models.
Ability to translate enterprise‑level strategic planning information into system, software and data management needs, create business plans, and turn them into effective business solutions.
Preferred Qualifications
ITIL Certification.
AWS Certification (Cloud Practitioner, Solutions Architect, SysOps Administrator).
Microsoft Azure Certification (Fundamentals, DevOps, Solutions Architect, Security).
Experience in managing Agile teams/processes.
Financial services experience.
Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.
Equal Opportunity Employer Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E‑Verify. IER. Right to Work.
Location: Charlotte, NC | Salary: $131,200.00 – $226,320.00
#J-18808-Ljbffr
Responsibilities
Set strategic direction for the assigned work area in alignment with the Business Strategy and Technology standards and provide thought leadership in the development of an enterprise strategic IT plan.
Develop and lead a high‑performing team, fostering a culture of collaboration, innovation, and continuous improvement.
Provide triage leadership and communications for all high‑priority incidents, ensuring effective and timely resolution of issues to minimize business and client impact.
Collaborate with cross‑functional teams to perform Problem Management for all high‑priority incidents, identifying root cause and implementing the permanent fix.
Maintain a high level of awareness and understanding of existing and emerging technologies, as well as industry and bank issues, to effectively match them.
Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes.
Establish key performance indicators (KPIs) and metrics to measure the effectiveness of Stability, Incident Management and Problem Management processes.
Liaise with executive leadership to communicate application/system stability, Incident Management and Program Management status, providing recommendations for improvement.
Plan and develop budgets and perform salary administration duties to meet budgetary goals.
Drive the development and maintenance of a knowledge base to streamline incident resolution and problem identification.
Lead staff (including development, counseling, conducting performance appraisals, setting performance expectations, etc.) and evaluate processes on a regular basis. Implement new or improved processes or procedures that improve quality of work produced by the unit or eliminate/reduce operating expenses.
Maintain an appropriate risk profile through owning the first line of risk defense, proactively identifying risks, and implementing the necessary mitigations where warranted. Partner with 2nd line of defense, Auditor, and regulators to ensure risk is identified and mitigated appropriately.
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering or related disciplines.
Equivalent combination of advanced education and related experience, including:
Ten or more years’ experience managing system/application engineers and leading production support/operations in an enterprise‑scale environment,
Five years’ relevant business experience (i.e. making technical‑related decisions on the business side),
Five years’ managing a large staff (including managing managers), and
Five years’ experience with budget responsibilities.
Proven experience driving incident management triage and establishing strong command and control and clear accountability and methodical evaluation of complex issue scenarios.
Proven experience with IT service management (ITSM) practices and tools, such as ServiceNow.
Extensive experience with monitoring tools, such as Dynatrace, Splunk, CloudWatch, System Center Operations Manager (SCOM).
Significant knowledge and hands‑on experience with distributed, mainframe, public (AWS/Azure) and private cloud‑based applications and architectures.
Executive level communications skills, including strong negotiation/facilitation/presentation skills and experience negotiating with vendors for relevant products and services.
Strong analytical and architectural skills.
Significant knowledge of current and emerging application software products and tools.
Ability to manage a high volume of internal client relationships.
Knowledge of all phases of the software engineering life cycle and experience with process improvement models.
Ability to translate enterprise‑level strategic planning information into system, software and data management needs, create business plans, and turn them into effective business solutions.
Preferred Qualifications
ITIL Certification.
AWS Certification (Cloud Practitioner, Solutions Architect, SysOps Administrator).
Microsoft Azure Certification (Fundamentals, DevOps, Solutions Architect, Security).
Experience in managing Agile teams/processes.
Financial services experience.
Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.
Equal Opportunity Employer Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E‑Verify. IER. Right to Work.
Location: Charlotte, NC | Salary: $131,200.00 – $226,320.00
#J-18808-Ljbffr