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New-Indy Containerboard LLC

Director of IT Security

New-Indy Containerboard LLC, Catawba, South Carolina, United States, 29704

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Director of Cyber Security

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New-Indy Containerboard LLC

New-Indy Containerboard (NICB) is seeking a transformational

Director, Enterprise Security & Operations

to architect, develop, and implement security strategies that protect the company from threats, theft, vandalism, and IT/OT risks while overseeing end‑user support operations and enterprise service management. This leader will drive operational excellence by unifying two critical domains—Security Operations (SecOps) and IT Operations (ITOps)—and by integrating historically siloed IT support functions across all containerboard mills and packaging plants. The role includes routine risk assessments, vulnerability identification, benchmarking, and continuous improvements to NICB’s security posture, all while ensuring strong 24x7x365 IT/OT service delivery.

This Director will collaborate with all NICB IT/OT teams to define architecture, engineering standards, hardware/software baselines, service portfolios, and governance policies. They will ensure consistent application of critical processes—including Asset Management (CMDB, DCIM), Service Management (ITSM), and Identity & Access Management—to manage secure access for employees, contractors, and third‑party partners across NICB’s enterprise environment.

The ideal candidate has deep experience in complex manufacturing environments, IT/OT convergence, and leading IT Operations and Support teams. Strong organizational change management skills are essential to integrate traditional IT/OT silos. The candidate must be committed to understanding NICB’s business, enabling plant operations, driving risk mitigation and cyber best practices, and protecting company data.

Responsibilities – Security

Manage personnel, budgets, and partner teams to meet IT/OT security goals and reduce enterprise risk.

Advise senior leadership on risk levels, posture, and changes affecting cybersecurity.

Maintain required cybersecurity reporting and documentation.

Promote IT/OT security awareness across all organizational levels.

Evaluate, validate, and deploy security improvement actions; coordinate inspections, tests, and network reviews.

Integrate cybersecurity requirements into continuity and disaster recovery planning.

Approve development efforts to ensure baseline safeguards are installed.

Identify alternative strategies to meet security objectives; assess implications of new technologies.

Interpret patterns of noncompliance and assess risk impacts.

Monitor security data sources to maintain situational awareness.

Oversee security training and awareness programs.

Lead network and information security risk assessments.

Develop or update cybersecurity program plans and requirements.

Maintain security‑related SOPs, instructions, and plans.

Provide cybersecurity requirements in statements of work and procurement documents.

Recognize and report security incidents.

Recommend resource allocations to support secure operations.

Direct corrective actions during incidents or discovered vulnerabilities.

Track audit findings to ensure mitigation.

Ensure security principles are reflected in organizational goals.

Oversee cybersecurity policy, standards, and implementation strategies.

Identify system‑specific security requirements across the lifecycle.

Ensure remediation plans exist for vulnerabilities from audits and assessments.

Validate implementation of security requirements and IT/OT policies.

Support compliance activities and configuration guidelines.

Continuously validate compliance with policies, procedures, regulations, and laws.

Responsibilities – Operations

Manage staff, budgets, and partner teams to achieve enterprise IT/OT service management goals.

Oversee patching schedules to rapidly remediate vulnerabilities.

Direct daily service desk operations and ensure SLA compliance.

Lead and mentor support staff; foster collaboration and professional growth.

Define and execute a technical strategy aligned with organizational goals.

Evaluate and manage support tools, ticketing systems, and self‑service platforms.

Track and improve KPIs/SLA metrics (FTR, resolution time, CSAT, ticket volume).

Provide high‑quality technical assistance to internal users and customers.

Organize training to strengthen technical and customer service skills.

Coordinate with IT/OT departments to understand needs and address cross‑functional issues.

Maintain accurate IT/OT documentation (processes, configurations, procedures).

Develop IT/OT support policies and SOPs.

Core Competencies

Cybersecurity, Vulnerability Assessment & Threat Analysis

Enterprise Architecture & Business Continuity

IT/OT Systems & Network Security

IT/OT Infrastructure, Network & Operations Management

Operating Systems & Database Administration

ITSM & ITIL

Customer Service Management

Core Knowledge

Data backup, resilience, and recovery

Business continuity & disaster recovery

Intrusion detection methodologies and threat vectors

Encryption algorithms

Network security architecture, protocols, components, defense‑in‑depth

System availability and performance measures

Network traffic analysis tools and methods

Network systems management principles and monitoring models

Server and client operating systems

Policy creation for system security objectives

Emerging IT/OT and cybersecurity technologies

Vulnerability information sources

Network attack methodologies, threats, and vulnerabilities

Penetration testing principles, tools, and techniques

Other Skills & Qualifications

Bachelor’s degree in a relevant science, engineering, technology, or business field, or equivalent experience.

Strong organizational skills, attention to detail, documentation, follow‑up, and customer focus.

Excellent interpersonal skills: rapport building, conflict resolution, active listening.

Experience managing cross‑functional teams and processes.

Strong research, learning agility, and information retention abilities.

Ability to present complex ideas in user‑friendly language.

Self‑motivated, analytical, detail‑oriented problem solver.

Able to prioritize and perform in high‑pressure environments.

Team‑oriented and collaborative.

Flexible and available for nights/weekends as needed.

Work Conditions

Full‑time on‑site schedule; must be available for emergency call‑ins in a 24/7 production environment.

Must work safely in industrial environments, including hazardous areas.

Ability to lift 40 lbs.; manual dexterity for tools and computer equipment.

Able to participate in presentations, meetings, and training sessions.

Some travel required for integration efforts, offsite work, and team development.

Seniority level Director

Employment type Full‑time

Job function Information Technology, Management, and Manufacturing

Industries Paper & Forest Products, Paper and Forest Product Manufacturing, and Manufacturing

Benefits

Medical insurance

Vision insurance

401(k)

Pension plan

Disability insurance

Referrals increase your chances of interviewing at New-Indy Containerboard LLC by 2x

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Medical insurance

Vision insurance

401(k)

Pension plan

Disability insurance

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