The Brattle Group
Desktop Support Technician (Temp to Perm)
The Brattle Group, Boston, Massachusetts, us, 02298
Desktop Support Technician (Temp to Perm)
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Desktop Support Technician (Temp to Perm)
role at
The Brattle Group
The Brattle Group, a privately held, global economics consulting firm, is looking for a
Desktop Support Technician (Temp to Perm)
to join our Boston, MA office. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end‑user technologies through the company’s ticketing system as well as in‑person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the recurrence of problems. The ideal candidate is articulate, possesses strong technical troubleshooting abilities, demonstrates ownership and information retention, and can work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary “white glove” level of customer service to internal clients.
Responsibilities
Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
Monitor and respond to helpdesk tickets
Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
Assist in the use of enterprise imaging, software deployment tools, and data migration for end‑user computing needs
Manage support calls for printer break/fix services
Support and distribute company‑owned mobile devices
Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
Participate in on‑call rotation for emergency support phone queue
Assist in supporting the company’s security posture
Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements
Candidate Requirements
BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus
Minimum five (5) years of experience in a desktop support and end‑user support role
Desktop and hardware configurations, including Thunderbolt docking solutions
LAN‑based imaging
Support end‑user VPN connectivity issues
Current LAN and WLAN IP network technologies
Knowledge must reflect current technologies with experience on corporate Windows computer operating systems
Ability to manage a fast‑paced, multiple‑location environment with multiple tasks and demands
Demonstrate a clear ability to manage multiple tasks with accuracy and attention to detail
Ability to work effectively and to interact with clients and team members
Carrying a communication device is required
Evening/weekend work may be required; occasional travel as needed
Rotating on‑call coverage support required
Requires physical activity including the regular moving of items of fifty (50) pounds or more
Benefits Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Boston, MA is $68,000 - $82,000 annually.
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Desktop Support Technician (Temp to Perm)
role at
The Brattle Group
The Brattle Group, a privately held, global economics consulting firm, is looking for a
Desktop Support Technician (Temp to Perm)
to join our Boston, MA office. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end‑user technologies through the company’s ticketing system as well as in‑person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the recurrence of problems. The ideal candidate is articulate, possesses strong technical troubleshooting abilities, demonstrates ownership and information retention, and can work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary “white glove” level of customer service to internal clients.
Responsibilities
Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
Monitor and respond to helpdesk tickets
Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
Assist in the use of enterprise imaging, software deployment tools, and data migration for end‑user computing needs
Manage support calls for printer break/fix services
Support and distribute company‑owned mobile devices
Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
Participate in on‑call rotation for emergency support phone queue
Assist in supporting the company’s security posture
Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements
Candidate Requirements
BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus
Minimum five (5) years of experience in a desktop support and end‑user support role
Desktop and hardware configurations, including Thunderbolt docking solutions
LAN‑based imaging
Support end‑user VPN connectivity issues
Current LAN and WLAN IP network technologies
Knowledge must reflect current technologies with experience on corporate Windows computer operating systems
Ability to manage a fast‑paced, multiple‑location environment with multiple tasks and demands
Demonstrate a clear ability to manage multiple tasks with accuracy and attention to detail
Ability to work effectively and to interact with clients and team members
Carrying a communication device is required
Evening/weekend work may be required; occasional travel as needed
Rotating on‑call coverage support required
Requires physical activity including the regular moving of items of fifty (50) pounds or more
Benefits Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Boston, MA is $68,000 - $82,000 annually.
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