Crowe
ServiceNow IRM Implementation Senior Consultant
Join Crowe as a ServiceNow IRM Implementation Senior Consultant, where you will drive client projects, lead delivery teams, and contribute to business development.
Your Journey at Crowe Starts Here At Crowe, you can build a meaningful career with real flexibility to balance work with life moments, while you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well‑being, and nurture your career, offering equitable access to opportunities for growth and leadership across our audit, tax, and consulting groups.
Job Description Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation, and help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members.
Responsibilities
Lead end‑to‑end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps, etc.), ensuring high‑quality delivery.
Serve as the primary client contact for engagements, building trusted relationships and managing expectations.
Translate complex business requirements into scalable, effective ServiceNow solutions.
Facilitate workshops and design sessions with clients to shape solution direction.
Configure, customize, and extend ServiceNow applications, overseeing execution by staff‑level team members.
Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
Support proposal development, scope‑of‑work creation, and pre‑sales activities.
Mentor and train junior staff, supporting their technical and consulting skill growth.
Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
Collaborate with leadership on thought leadership and practice‑building initiatives.
Desired Skills
Strong hands‑on experience configuring and implementing ServiceNow solutions.
Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
Familiarity with ServiceNow integrations (REST/SOAP APIs) and third‑party tools.
Excellent communication, facilitation, and client‑facing presentation skills.
Proven ability to lead ServiceNow delivery projects and guide junior staff.
Experience with business development activities (demos, proposals, pre‑sales discussions) – Preferred.
Strong problem‑solving and organizational skills.
Certifications
ServiceNow Certified System Administrator (CSA) – Preferred.
One or more ServiceNow Certified Implementation Specialist certifications – Preferred.
Certified Application Developer (CAD) – a plus.
Qualifications
2+ years of direct ServiceNow implementation experience.
Ability to independently lead client projects and contribute to business development.
Strong track record of delivering ServiceNow solutions that meet client needs.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
Willingness to travel up to 30% as needed for client engagements.
Our Benefits Your exceptional people experience starts here. At Crowe, we care about our people and offer a comprehensive total rewards package to support you and your family.
How You Can Grow We will nurture your talent in an inclusive culture that values diversity. You will meet on a consistent basis with a Career Coach that will guide you in your career goals and aspirations.
More About Crowe Crowe (www.crowe.com) is one of the largest public accounting, consulting, and technology firms in the United States. We use deep industry expertise to provide audit services to public and private entities while helping clients reach their goals with tax, advisory, risk, and performance services. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world.
Employment & Eligibility In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring work authorization at this time.
The wage range for this role is $74,100.00 – $147,800.00 per year.
Equal Employment Opportunity Statement Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
Crowe LLP will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Seniority Level: Not Applicable
Employment Type: Full‑time
Job Function: Information Technology
Industries: Accounting, Financial Services, IT Services & Consulting
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Your Journey at Crowe Starts Here At Crowe, you can build a meaningful career with real flexibility to balance work with life moments, while you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well‑being, and nurture your career, offering equitable access to opportunities for growth and leadership across our audit, tax, and consulting groups.
Job Description Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation, and help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members.
Responsibilities
Lead end‑to‑end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps, etc.), ensuring high‑quality delivery.
Serve as the primary client contact for engagements, building trusted relationships and managing expectations.
Translate complex business requirements into scalable, effective ServiceNow solutions.
Facilitate workshops and design sessions with clients to shape solution direction.
Configure, customize, and extend ServiceNow applications, overseeing execution by staff‑level team members.
Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
Support proposal development, scope‑of‑work creation, and pre‑sales activities.
Mentor and train junior staff, supporting their technical and consulting skill growth.
Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
Collaborate with leadership on thought leadership and practice‑building initiatives.
Desired Skills
Strong hands‑on experience configuring and implementing ServiceNow solutions.
Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
Familiarity with ServiceNow integrations (REST/SOAP APIs) and third‑party tools.
Excellent communication, facilitation, and client‑facing presentation skills.
Proven ability to lead ServiceNow delivery projects and guide junior staff.
Experience with business development activities (demos, proposals, pre‑sales discussions) – Preferred.
Strong problem‑solving and organizational skills.
Certifications
ServiceNow Certified System Administrator (CSA) – Preferred.
One or more ServiceNow Certified Implementation Specialist certifications – Preferred.
Certified Application Developer (CAD) – a plus.
Qualifications
2+ years of direct ServiceNow implementation experience.
Ability to independently lead client projects and contribute to business development.
Strong track record of delivering ServiceNow solutions that meet client needs.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
Willingness to travel up to 30% as needed for client engagements.
Our Benefits Your exceptional people experience starts here. At Crowe, we care about our people and offer a comprehensive total rewards package to support you and your family.
How You Can Grow We will nurture your talent in an inclusive culture that values diversity. You will meet on a consistent basis with a Career Coach that will guide you in your career goals and aspirations.
More About Crowe Crowe (www.crowe.com) is one of the largest public accounting, consulting, and technology firms in the United States. We use deep industry expertise to provide audit services to public and private entities while helping clients reach their goals with tax, advisory, risk, and performance services. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world.
Employment & Eligibility In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring work authorization at this time.
The wage range for this role is $74,100.00 – $147,800.00 per year.
Equal Employment Opportunity Statement Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
Crowe LLP will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Seniority Level: Not Applicable
Employment Type: Full‑time
Job Function: Information Technology
Industries: Accounting, Financial Services, IT Services & Consulting
#J-18808-Ljbffr