Alliant Insurance Services
Account Manager Lead - Employee Benefits
Alliant Insurance Services, Chicago, Illinois, United States, 60290
Account Manager Lead - Employee Benefits
At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top-tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, enabling clients to stay resilient and turn change into opportunity. As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at www.alliant.com. Summary
Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting new business on existing accounts and supporting Producer‑led new business efforts. Essential Duties And Responsibilities
Fosters and manages overall relationship with clients ensuring retention of book of business and high satisfaction; Reviews client team’s RFPs; Selects markets for solicitation; Analyzes market proposals for verification of benefits, premiums, and competitiveness; Reviews coverage contracts for accuracy of policy provisions; Meets with clients for pre‑renewal strategy, proposal delivery and explanation; Conducts client open enrollment meetings and answers questions regarding benefit coverage; Negotiates with markets for benefits premium concessions; Ensures that client team handles client benefit inquiries and manages team to effectively service clients; resolves escalated service issues; Manages new carrier and plan implementations for book of business; Ensures team prepares claims experience and utilization reports and reviews for accuracy; Reacts, processes, and follows up on new business; Meets with clients as needed or directed by Producer; Collection of fees, reconciliation and resolution of any outstanding balances within 60 days of invoicing date; Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information); Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates; Performs other duties as assigned. Qualifications
Education / Experience
Bachelor’s Degree or equivalent combination of education and experience; Eight (8) or more years related work experience; Encouraged to complete Career Path requirements as communicated by supervisor; Valid Insurance License; Must continue to meet Continuing Education requirements for license renewal. Skills
Excellent verbal and written communication skills; Ability to work within a team and to foster teamwork; Excellent customer service skills, including telephone and listening skills; Superior leadership, problem solving and time management skills; Ability to prioritize work for multiple projects and deadlines; Proficient in Microsoft Office Suite. Equal Opportunity Employer
Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1‑877‑901‑9473 and let us know the nature of your request and contact information. For more information on Alliant Insurance Services' benefits.
#J-18808-Ljbffr
At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top-tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, enabling clients to stay resilient and turn change into opportunity. As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at www.alliant.com. Summary
Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting new business on existing accounts and supporting Producer‑led new business efforts. Essential Duties And Responsibilities
Fosters and manages overall relationship with clients ensuring retention of book of business and high satisfaction; Reviews client team’s RFPs; Selects markets for solicitation; Analyzes market proposals for verification of benefits, premiums, and competitiveness; Reviews coverage contracts for accuracy of policy provisions; Meets with clients for pre‑renewal strategy, proposal delivery and explanation; Conducts client open enrollment meetings and answers questions regarding benefit coverage; Negotiates with markets for benefits premium concessions; Ensures that client team handles client benefit inquiries and manages team to effectively service clients; resolves escalated service issues; Manages new carrier and plan implementations for book of business; Ensures team prepares claims experience and utilization reports and reviews for accuracy; Reacts, processes, and follows up on new business; Meets with clients as needed or directed by Producer; Collection of fees, reconciliation and resolution of any outstanding balances within 60 days of invoicing date; Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information); Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates; Performs other duties as assigned. Qualifications
Education / Experience
Bachelor’s Degree or equivalent combination of education and experience; Eight (8) or more years related work experience; Encouraged to complete Career Path requirements as communicated by supervisor; Valid Insurance License; Must continue to meet Continuing Education requirements for license renewal. Skills
Excellent verbal and written communication skills; Ability to work within a team and to foster teamwork; Excellent customer service skills, including telephone and listening skills; Superior leadership, problem solving and time management skills; Ability to prioritize work for multiple projects and deadlines; Proficient in Microsoft Office Suite. Equal Opportunity Employer
Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1‑877‑901‑9473 and let us know the nature of your request and contact information. For more information on Alliant Insurance Services' benefits.
#J-18808-Ljbffr