Community Choice Financial Family of Brands
General Manager
Community Choice Financial Family of Brands, Birmingham, Alabama, United States, 35275
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General Manager
role at
Community Choice Financial Family of Brands .
Overview As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. You’ll be the driving force behind store success, managing daily operations and leading your team to grow revenue, uphold compliance, and build brand loyalty through world‑class customer service in a fast‑paced, customer‑focused environment designed to inspire high performance, growth, and innovation.
What You’ll Do – Essential Duties and Responsibilities
Manage overall store performance by meeting or exceeding company performance standards.
Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, company standards, account management, recovery, job duties, and performance reports.
Lead the charge for all team members to identify local marketing strategies, use B2B partnership opportunities, obtain referrals, host community and in‑store events to drive growth and build revenue.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, assessing risk within established limits.
Enforce adherence to quality standards, procedures, and local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or district manager.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
Conduct proper opening and closing procedures and train new staff in keyholder duties.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs to ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Monitor and maintain internal and external store appearance, addressing facility needs including scheduling maintenance services.
Perform duties outside of the office, including on‑site vehicle appraisals, store errands, and external marketing.
Work efficiently in a rapidly changing, fast‑paced environment and handle multiple challenging tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular in‑person attendance, including weekends (minimum 40 hours per week).
What We’re Looking For – Qualifications and Skills
A high school diploma or equivalent.
Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
Excellent verbal and written communication skills.
Proficiency in using phones, POS, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
Must be at least 18 years of age (19 in Alabama).
Background check required; all results considered in accordance with applicable law.
Ability to meet physical demands: standing up to 90% of the time; moving and transporting up to 25 pounds; operating mechanical controls such as a keyboard.
Nice to Haves – Preferred Qualifications and Skills
Associate's degree or higher.
Experience in check cashing, document verification, and money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Benefits & Perks This position has an hourly pay rate of $19.25 and is eligible for performance bonuses. The compensation listed represents the base pay for this position, which is one of many elements of our Total Compensation package.
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules for professional and personal development.
Cross‑brand training enabling opportunities at any of our eleven brands across the country.
Performance‑based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) retirement plan with a generous company match.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits: dental, vision, short‑term and long‑term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more via the Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers.
Benefit offering is subject to change with or without notice; eligibility subject to governing plan documents.
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. We have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025, and were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states. We are steadfast in our commitment to help people across the country get access to short‑term financial services when they need them most.
Legal and EEO Statements Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the @ccfi.com domain. In‑store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Management and Manufacturing
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General Manager
role at
Community Choice Financial Family of Brands .
Overview As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. You’ll be the driving force behind store success, managing daily operations and leading your team to grow revenue, uphold compliance, and build brand loyalty through world‑class customer service in a fast‑paced, customer‑focused environment designed to inspire high performance, growth, and innovation.
What You’ll Do – Essential Duties and Responsibilities
Manage overall store performance by meeting or exceeding company performance standards.
Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, company standards, account management, recovery, job duties, and performance reports.
Lead the charge for all team members to identify local marketing strategies, use B2B partnership opportunities, obtain referrals, host community and in‑store events to drive growth and build revenue.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, assessing risk within established limits.
Enforce adherence to quality standards, procedures, and local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or district manager.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
Conduct proper opening and closing procedures and train new staff in keyholder duties.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs to ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Monitor and maintain internal and external store appearance, addressing facility needs including scheduling maintenance services.
Perform duties outside of the office, including on‑site vehicle appraisals, store errands, and external marketing.
Work efficiently in a rapidly changing, fast‑paced environment and handle multiple challenging tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular in‑person attendance, including weekends (minimum 40 hours per week).
What We’re Looking For – Qualifications and Skills
A high school diploma or equivalent.
Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
Excellent verbal and written communication skills.
Proficiency in using phones, POS, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
Must be at least 18 years of age (19 in Alabama).
Background check required; all results considered in accordance with applicable law.
Ability to meet physical demands: standing up to 90% of the time; moving and transporting up to 25 pounds; operating mechanical controls such as a keyboard.
Nice to Haves – Preferred Qualifications and Skills
Associate's degree or higher.
Experience in check cashing, document verification, and money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Benefits & Perks This position has an hourly pay rate of $19.25 and is eligible for performance bonuses. The compensation listed represents the base pay for this position, which is one of many elements of our Total Compensation package.
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules for professional and personal development.
Cross‑brand training enabling opportunities at any of our eleven brands across the country.
Performance‑based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) retirement plan with a generous company match.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits: dental, vision, short‑term and long‑term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more via the Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers.
Benefit offering is subject to change with or without notice; eligibility subject to governing plan documents.
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. We have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025, and were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states. We are steadfast in our commitment to help people across the country get access to short‑term financial services when they need them most.
Legal and EEO Statements Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the @ccfi.com domain. In‑store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Management and Manufacturing
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