Marathon Health
Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680 + health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a player‑first approach, we prioritize convenient access to both in‑person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery.
About The Job The Client Enablement leader is responsible for creating the operational framework and processes that define Client Success operating procedures and expectations for Marathon Health. The leader drives the growth and development of the client success managers who manage our client partnerships. You will be instrumental in ensuring our client teams are set up for success by empowering our leaders to deliver value to clients and ultimately drive client satisfaction, retention, and expansion.
Essential Duties & Responsibilities Develop and Institutionalize the Client Success Playbook
Own the creation and continuous improvement of Marathon Health’s Client Success Playbook to deliver a best‑in‑class account management framework.
Document processes, define best practices, and enhance skills through structured training and education modules.
Ensure effective onboarding for new hires and provide ongoing learning experiences.
Measure adoption and impact of training initiatives; validate playbook usage through strategic client engagements.
Drive Cross‑Functional Client Management Processes
Lead efforts to standardize and optimize client-facing processes across implementation, reporting, invoicing, CRM tools, risk management, renewals, and expansions.
Collaborate with organizational leaders to ensure consistency and efficiency in client interactions.
Optimize Client Tiering
Oversee the programmatic approach to client tiering to prioritize resources effectively.
Continuously evaluate and adjust departmental support based on tiering insights.
Advance Strategic Account Management
Elevate the client experience to drive revenue satisfaction, retention, growth, profitability, and reference ability.
Build and deploy Risk, Renewal, and Opportunity programs across the Client Lifecycle:
Client profiling
Decision‑maker identification
Opportunity targeting for maximum ROI
Action plan development and execution
Success measurement and reporting
Lead Change Management for New Offerings
Develop and implement change management protocols for new services, products and process enhancements.
Partner with BTO, Product and Marketing teams to ensure smooth rollout and adoption.
Maintain Organizational Expertise
Stay current on Marathon Health’s full suite of products, services and operational protocols to serve as a trusted advisor internally and externally.
Represent Marathon Health Professionally
Demonstrate diplomacy, tact and professionalism in all interactions.
Participate in client activities, growth meetings, training programs and conferences as directed.
Qualifications A bachelor's degree in business, marketing or related field plus a minimum of 8 years’ experience with employer‑sponsored healthcare or equivalent combination of education and experience. Previous experience managing, coaching & developing members of a client success or account management team required. Previous experience personally managing client relationships or selling group benefits preferred.
Must be able to travel up to 20% of the time.
Desired Attributes
Excellent communication and organization skills
Comfort with large data sets, including the manipulation of complex data
Proficient customer relationship management (CRM), content management systems such as Seismic and learning management systems (LMS) tools and workflows
AI enabled learning
Highly professional and persuasive presentation skills
Familiarity with strategic account management methodologies
Must demonstrate integrity, persistence and entrepreneurial spirit
Pay Range $130,000 - $160,000 per year. The actual offer may vary depending on geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive.
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About The Job The Client Enablement leader is responsible for creating the operational framework and processes that define Client Success operating procedures and expectations for Marathon Health. The leader drives the growth and development of the client success managers who manage our client partnerships. You will be instrumental in ensuring our client teams are set up for success by empowering our leaders to deliver value to clients and ultimately drive client satisfaction, retention, and expansion.
Essential Duties & Responsibilities Develop and Institutionalize the Client Success Playbook
Own the creation and continuous improvement of Marathon Health’s Client Success Playbook to deliver a best‑in‑class account management framework.
Document processes, define best practices, and enhance skills through structured training and education modules.
Ensure effective onboarding for new hires and provide ongoing learning experiences.
Measure adoption and impact of training initiatives; validate playbook usage through strategic client engagements.
Drive Cross‑Functional Client Management Processes
Lead efforts to standardize and optimize client-facing processes across implementation, reporting, invoicing, CRM tools, risk management, renewals, and expansions.
Collaborate with organizational leaders to ensure consistency and efficiency in client interactions.
Optimize Client Tiering
Oversee the programmatic approach to client tiering to prioritize resources effectively.
Continuously evaluate and adjust departmental support based on tiering insights.
Advance Strategic Account Management
Elevate the client experience to drive revenue satisfaction, retention, growth, profitability, and reference ability.
Build and deploy Risk, Renewal, and Opportunity programs across the Client Lifecycle:
Client profiling
Decision‑maker identification
Opportunity targeting for maximum ROI
Action plan development and execution
Success measurement and reporting
Lead Change Management for New Offerings
Develop and implement change management protocols for new services, products and process enhancements.
Partner with BTO, Product and Marketing teams to ensure smooth rollout and adoption.
Maintain Organizational Expertise
Stay current on Marathon Health’s full suite of products, services and operational protocols to serve as a trusted advisor internally and externally.
Represent Marathon Health Professionally
Demonstrate diplomacy, tact and professionalism in all interactions.
Participate in client activities, growth meetings, training programs and conferences as directed.
Qualifications A bachelor's degree in business, marketing or related field plus a minimum of 8 years’ experience with employer‑sponsored healthcare or equivalent combination of education and experience. Previous experience managing, coaching & developing members of a client success or account management team required. Previous experience personally managing client relationships or selling group benefits preferred.
Must be able to travel up to 20% of the time.
Desired Attributes
Excellent communication and organization skills
Comfort with large data sets, including the manipulation of complex data
Proficient customer relationship management (CRM), content management systems such as Seismic and learning management systems (LMS) tools and workflows
AI enabled learning
Highly professional and persuasive presentation skills
Familiarity with strategic account management methodologies
Must demonstrate integrity, persistence and entrepreneurial spirit
Pay Range $130,000 - $160,000 per year. The actual offer may vary depending on geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive.
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