WCG Clinical
JOB SUMMARY :
The Program Director is accountable for the overall management of assigned WCG client relationships, as well as the coordination and governance of those partnerships. This role will be responsible to provide program oversight and develop KPI’s to ensure our WCG solutions meet our customers’ needs. The Program Director will also assist with building a foundation and unifying the integration of our service delivery to provide the customer with seamless service experience.
ESSENTIAL DUTIES / RESPONSIBILITIES :
Prepare annual operational plans, reports and executive briefs for our WCG customer programs
Plan, schedule and manage periodic client governance meetings as defined per client
Manage all SLA’s Governance Agreements and required reporting for clients
Set objectives & goals for the program and track progress, setbacks, and overall performance
Manage relationship and communicate program status to client and WCG executive stakeholders
Responsible for the coordination and oversight of cross-functional staffed programs
Maintain processes to ensure program documentation, reports and plans are relevant, accurate and complete
Provide strategic vision and strong leadership while directing WCG client programs
Assess and manage program risks while collaborating with operations to enact plans of action
Track, record, compile and analyze program results and performance data
Provide strategic support to both sites and sponsors, serving as a liaison to ensure cross-functional performance and ROI to our customers
Attendance and punctuality are essential functions of the position
Support the sales team and operations throughout the sales and onboarding life cycles (i.e., presenting on sales calls, supporting deck preparation, liaising with sales to compile answers to client questions, etc.)
Serve as a subject matter expert when called upon by the sales team
Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
EDUCATION REQUIREMENTS :
Bachelor’s degree preferred
CERTIFICATIONS / LICENSE / REGISTRATION REQUIREMENTS :
PMP Certification a plus
QUALIFICATIONS / EXPERIENCE :
10+ years of program management experience with a proven record of accomplishment of successful delivery with customer impact, in leading and managing teams, meeting with customers to gather, analyze and assess requirements, and coordinating and managing multiple programs & efforts simultaneously
5+ years of experience working on pharmaceutical industry projects requiring 21 CFR Part 11 Compliance
3+ years of experience in Account Management / Client Relationship Management
Background in Clinical Research and technology preferred
Excellent interpersonal & organizational skills and able to effectively communicate with cross-functional teams and at all levels of the organization
Ability to lead through influencing and negotiating
Must be able to organize diverse activities in a changing fast-paced environment
Solid conflict resolution, problem solving, and decision-making skills
Strong aptitude for conceptual & critical thinking, project management and business awareness
Proven ability to work independently and as a team member
Proficient in developing plans & budgets, as well as, tracking, planning capacity and reporting
Proficient knowledge of MS Office, specifically Word, Excel, Access and PowerPoint as well as Adobe, Visio and MS Project and the ability to produce detailed reports and presentations using these tools
SUPERVISORY RESPONSIBILITIES : None
TRAVEL REQUIREMENTS : 10% - 20%
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ESSENTIAL DUTIES / RESPONSIBILITIES :
Prepare annual operational plans, reports and executive briefs for our WCG customer programs
Plan, schedule and manage periodic client governance meetings as defined per client
Manage all SLA’s Governance Agreements and required reporting for clients
Set objectives & goals for the program and track progress, setbacks, and overall performance
Manage relationship and communicate program status to client and WCG executive stakeholders
Responsible for the coordination and oversight of cross-functional staffed programs
Maintain processes to ensure program documentation, reports and plans are relevant, accurate and complete
Provide strategic vision and strong leadership while directing WCG client programs
Assess and manage program risks while collaborating with operations to enact plans of action
Track, record, compile and analyze program results and performance data
Provide strategic support to both sites and sponsors, serving as a liaison to ensure cross-functional performance and ROI to our customers
Attendance and punctuality are essential functions of the position
Support the sales team and operations throughout the sales and onboarding life cycles (i.e., presenting on sales calls, supporting deck preparation, liaising with sales to compile answers to client questions, etc.)
Serve as a subject matter expert when called upon by the sales team
Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
EDUCATION REQUIREMENTS :
Bachelor’s degree preferred
CERTIFICATIONS / LICENSE / REGISTRATION REQUIREMENTS :
PMP Certification a plus
QUALIFICATIONS / EXPERIENCE :
10+ years of program management experience with a proven record of accomplishment of successful delivery with customer impact, in leading and managing teams, meeting with customers to gather, analyze and assess requirements, and coordinating and managing multiple programs & efforts simultaneously
5+ years of experience working on pharmaceutical industry projects requiring 21 CFR Part 11 Compliance
3+ years of experience in Account Management / Client Relationship Management
Background in Clinical Research and technology preferred
Excellent interpersonal & organizational skills and able to effectively communicate with cross-functional teams and at all levels of the organization
Ability to lead through influencing and negotiating
Must be able to organize diverse activities in a changing fast-paced environment
Solid conflict resolution, problem solving, and decision-making skills
Strong aptitude for conceptual & critical thinking, project management and business awareness
Proven ability to work independently and as a team member
Proficient in developing plans & budgets, as well as, tracking, planning capacity and reporting
Proficient knowledge of MS Office, specifically Word, Excel, Access and PowerPoint as well as Adobe, Visio and MS Project and the ability to produce detailed reports and presentations using these tools
SUPERVISORY RESPONSIBILITIES : None
TRAVEL REQUIREMENTS : 10% - 20%
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