PwC
Provider Business Operations - Director
at PwC
Role Details
Specialty/Competency: Operations Strategy
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 80%
Role Overview Join the Corporate Technology Strategy team at PwC as a Director, leading and delivering large, tech‑enabled transformation programs for healthcare providers. You will bring deep functional and technical expertise across finance, supply chain, HR, workforce management, shared services, and related operational domains. Your focus is on creating meaningful impact for national and regional health systems through operational excellence, technology leverage, and strategic growth.
Key Responsibilities
Advise clients on complex technology strategy problems using latest frameworks, methodologies, and technologies.
Build technology solutions using AI and other platforms to enable outstanding client outcomes.
Lead large‑scale healthcare transformation programs across finance, HR, supply chain, and operations, driving strategic alignment, governance, and high‑quality delivery.
Translate strategies into actionable plans that drive operational, financial, and workforce improvements, engaging diverse stakeholders.
Manage workstreams in program management, technology transformation, change management, and user adoption, developing multidisciplinary teams and sector specialization.
Drive business development through opportunity identification, proposal shaping, and fostering client relationships to enhance PwC’s market position.
Enhance delivery and practice by creating innovative tools, AI accelerators, and automated solutions that improve efficiency and client outcomes.
Codify industry standard practices and lessons learned to support pursuit success, delivery readiness, and continuous improvement of offerings.
Required Qualifications
Bachelor’s degree.
At least 10 years of consulting and/or healthcare provider industry experience, including 5 years leading significant components of large, complex business‑ and technology‑enabled transformation programs.
Thought‑leader experience across administrative and operational functions within healthcare provider organizations (e.g., finance, supply chain, HR, workforce management, shared services).
Thought‑leader experience with enabling platforms (Oracle, Workday, UKG).
Understanding of, and experience executing, the software development lifecycle in large enterprise settings.
Preferred Qualifications
Master’s degree.
Core Technology Strategy Skills
Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity).
Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis.
Knowledge of enterprise architecture concepts and common frameworks.
Experience assessing IT capabilities and identifying gaps to better align technology with business needs.
Ability to support performance management through KPIs/OKRs, dashboards, and governance processes.
Experience supporting IT governance, process design, and role clarity within modern operating models.
Digital & AI Strategy Skills
Experience using GenAI / Agentic tools for analysis, research, or workflow automation.
Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks.
Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers.
Ability to support workforce strategy initiatives including skill assessments and capability‑building plans.
Experience supporting technology‑enabled change management, including stakeholder engagement and adoption planning.
Provider Business Operations Skills
Demonstrated experience owning substantive components of pursuit strategy, proposal development, win themes, or solution design.
Experience with operational improvement, functional redesign, and performance transformation at scale.
Familiarity with automation, analytics, or AI‑enabled approaches that accelerate delivery and enhance outcomes.
Proven commercial instincts with hands‑on experience shaping and supporting pursuits, proposals, and competitive positioning.
Skilled at operating in dynamic, ambiguous provider environments while simplifying complexity, making sound judgments, and driving decisive action.
Ability to lead cross‑functional teams and advise executives in large health systems or integrated delivery networks.
Salary & Benefits The salary range for this position is $155,000 - $410,000. Compensation is dependent on skills, experience, qualifications, and location. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401(k), holiday pay, vacation, personal and family sick leave, and more. To view benefits at a glance, visit: https://pwc.to/benefits-at-a-glance.
How We Work Learn more about how we work: https://pwc.to/how-we-work.
Employment Eligibility PwC does not intend to hire job seekers who will need H‑1B sponsorship, except as set forth within our policy: https://pwc.to/H-1B-Lottery-Policy.
Equal Opportunity Statement As an equal‑opportunity employer, PwC considers all qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran or citizenship status, or any other status protected by law. For those impacted by various fair‑chance ordinances, appropriate considerations are made when determining eligibility.
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at PwC
Role Details
Specialty/Competency: Operations Strategy
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 80%
Role Overview Join the Corporate Technology Strategy team at PwC as a Director, leading and delivering large, tech‑enabled transformation programs for healthcare providers. You will bring deep functional and technical expertise across finance, supply chain, HR, workforce management, shared services, and related operational domains. Your focus is on creating meaningful impact for national and regional health systems through operational excellence, technology leverage, and strategic growth.
Key Responsibilities
Advise clients on complex technology strategy problems using latest frameworks, methodologies, and technologies.
Build technology solutions using AI and other platforms to enable outstanding client outcomes.
Lead large‑scale healthcare transformation programs across finance, HR, supply chain, and operations, driving strategic alignment, governance, and high‑quality delivery.
Translate strategies into actionable plans that drive operational, financial, and workforce improvements, engaging diverse stakeholders.
Manage workstreams in program management, technology transformation, change management, and user adoption, developing multidisciplinary teams and sector specialization.
Drive business development through opportunity identification, proposal shaping, and fostering client relationships to enhance PwC’s market position.
Enhance delivery and practice by creating innovative tools, AI accelerators, and automated solutions that improve efficiency and client outcomes.
Codify industry standard practices and lessons learned to support pursuit success, delivery readiness, and continuous improvement of offerings.
Required Qualifications
Bachelor’s degree.
At least 10 years of consulting and/or healthcare provider industry experience, including 5 years leading significant components of large, complex business‑ and technology‑enabled transformation programs.
Thought‑leader experience across administrative and operational functions within healthcare provider organizations (e.g., finance, supply chain, HR, workforce management, shared services).
Thought‑leader experience with enabling platforms (Oracle, Workday, UKG).
Understanding of, and experience executing, the software development lifecycle in large enterprise settings.
Preferred Qualifications
Master’s degree.
Core Technology Strategy Skills
Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity).
Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis.
Knowledge of enterprise architecture concepts and common frameworks.
Experience assessing IT capabilities and identifying gaps to better align technology with business needs.
Ability to support performance management through KPIs/OKRs, dashboards, and governance processes.
Experience supporting IT governance, process design, and role clarity within modern operating models.
Digital & AI Strategy Skills
Experience using GenAI / Agentic tools for analysis, research, or workflow automation.
Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks.
Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers.
Ability to support workforce strategy initiatives including skill assessments and capability‑building plans.
Experience supporting technology‑enabled change management, including stakeholder engagement and adoption planning.
Provider Business Operations Skills
Demonstrated experience owning substantive components of pursuit strategy, proposal development, win themes, or solution design.
Experience with operational improvement, functional redesign, and performance transformation at scale.
Familiarity with automation, analytics, or AI‑enabled approaches that accelerate delivery and enhance outcomes.
Proven commercial instincts with hands‑on experience shaping and supporting pursuits, proposals, and competitive positioning.
Skilled at operating in dynamic, ambiguous provider environments while simplifying complexity, making sound judgments, and driving decisive action.
Ability to lead cross‑functional teams and advise executives in large health systems or integrated delivery networks.
Salary & Benefits The salary range for this position is $155,000 - $410,000. Compensation is dependent on skills, experience, qualifications, and location. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401(k), holiday pay, vacation, personal and family sick leave, and more. To view benefits at a glance, visit: https://pwc.to/benefits-at-a-glance.
How We Work Learn more about how we work: https://pwc.to/how-we-work.
Employment Eligibility PwC does not intend to hire job seekers who will need H‑1B sponsorship, except as set forth within our policy: https://pwc.to/H-1B-Lottery-Policy.
Equal Opportunity Statement As an equal‑opportunity employer, PwC considers all qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran or citizenship status, or any other status protected by law. For those impacted by various fair‑chance ordinances, appropriate considerations are made when determining eligibility.
#J-18808-Ljbffr