Tik Tok
Global Head of Search & Interaction Safety Operations, SJ
Tik Tok, San Jose, California, United States, 95199
Global Head of Search & Interaction Safety Operations, SJ
Posted 1 week ago: Be among the first 25 applicants Responsibilities
About the team: The Search & Interaction Safety Team is a lean, agile team dedicated to safeguarding user interactions across Search, Comments and Messages. Our mission is to adapt quickly and respond effectively to the evolving demands of platform safety. By streamlining workflows and establishing efficient operational processes, we prioritize rapid problem?solving to support moderation efforts and provide seamless cross?team collaboration to address safety concerns proactively. We serve as the primary team for evaluating safety metrics and assessing the performance of both human moderation and machine?driven systems, ensuring that our safety standards remain robust and impactful. Working closely with frontline teams, we bring policies to life by providing ongoing guidance and operational support that aligns with our strategic business objectives. Through strong partnerships with Product, Data Science, Policy, Algorithms, and front?line teams, we leverage diverse expertise to tackle safety challenges unique to user interactions. With a commitment to data?driven improvement, we have developed a comprehensive metrics system to evaluate operational effectiveness, including moderation efficiency, quality metrics, and machine performance. By regularly monitoring and enhancing our processes, we work to exceed safety targets, close performance gaps, and continuously elevate the quality of platform interactions. Our team also leads to building scalable, adaptable safety processes that meet both current and future needs. Through continuous process development, we ensure sustainable efficiencies and maintain operational excellence, evolving with the demands of a safe and thriving community. Global Operational Strategy & Execution Develop and implement the global operations strategy for Search & Interaction Safety across APAC, EMEA, and AMS. Define operational OKRs, performance metrics, and success criteria for evaluation workflows. Drive operational readiness for new product launches, model updates, and emerging risk areas. Ensure consistent execution, alignment, and operational rigor across all sites.
Workforce & Location Strategy
Lead global workforce planning, staffing allocation, and capacity modeling. Build location strategies balancing quality, cost, compliance, and business continuity. Oversee partner management and internal workforce models, including full?time, contract, and contingent talent.
Quality & Risk Management
Own the evaluation quality framework for Search & Interaction, including calibration, audit mechanisms, accuracy improvements, and feedback loops. Identify root causes of evaluation gaps and lead cross?functional remediation with Policy, Product, and Engineering. Proactively assess emerging safety risks and implement mitigation plans.
Cross?Functional Partnership
Act as the operational counterpart to Search Product, Policy, Engineering, and Data Science. Translate product and policy requirements into clear operational workflows. Drive alignment on priorities, timelines, and resource needs across global stakeholders.
Leadership & People Management
Lead and inspire global SIS operations teams across multiple markets. Develop talent, strengthen leadership bench, and ensure effective succession planning. Foster a culture of accountability, inclusion, high ownership, and operational excellence.
Strategic Initiatives & Continuous Improvement
Lead transformation initiatives to modernize evaluation systems, workflows, and tooling. Implement automation, efficiency improvements, and scalability solutions. Measure business impact and drive continuous optimization.
Qualifications
Minimum Qualifications Bachelor's Degree & above. 5 years in global operations, trust & safety, search quality, or related domains. Proven experience leading a large global organization with +300 HC. Strong problem?solving, analytical, and strategic thinking capabilities. Demonstrated success influencing & partnering with cross?functional stakeholders at senior levels. Excellent communication and executive?level stakeholder management. Familiarity with policy development, risk management, and regulatory environments.
Preferred Qualifications
Ability to thrive in ambiguity and adapt quickly in a fast?paced, high?growth environment.
Trust & Safety
Content that this role interacts with includes images, video, and text related to everyday life, and may also contain bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals. This exposure can be daily and psychologically demanding for some. TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be rewarding and psychologically demanding and emotionally taxing for some. About TikTok
TikTok is the leading destination for short?form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikToks global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us
Inspiring creativity is at the core of TikToks mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. We strive to do great things with great people, lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request. Job Information
Compensation (Annually) Base salary range: $156,000 - $344,400. Additional discretionary bonuses, incentives, and restricted stock units may apply. Benefits Day?one access to medical, dental, and vision insurance; 401(k) savings plan with company match; paid parental leave; short?term and long?term disability coverage; life insurance; wellbeing benefits; 10 paid holidays per year; 10 paid sick days per year; 17 days of Paid Personal Time (prorated upon hire). Employment Type Full?time, Executive level. Seniority Level Executive. Job Location San Jose, CA (Office based). EEO Statement TikTok is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, national origin, disability, veteran status or other protected characteristics. #J-18808-Ljbffr
Posted 1 week ago: Be among the first 25 applicants Responsibilities
About the team: The Search & Interaction Safety Team is a lean, agile team dedicated to safeguarding user interactions across Search, Comments and Messages. Our mission is to adapt quickly and respond effectively to the evolving demands of platform safety. By streamlining workflows and establishing efficient operational processes, we prioritize rapid problem?solving to support moderation efforts and provide seamless cross?team collaboration to address safety concerns proactively. We serve as the primary team for evaluating safety metrics and assessing the performance of both human moderation and machine?driven systems, ensuring that our safety standards remain robust and impactful. Working closely with frontline teams, we bring policies to life by providing ongoing guidance and operational support that aligns with our strategic business objectives. Through strong partnerships with Product, Data Science, Policy, Algorithms, and front?line teams, we leverage diverse expertise to tackle safety challenges unique to user interactions. With a commitment to data?driven improvement, we have developed a comprehensive metrics system to evaluate operational effectiveness, including moderation efficiency, quality metrics, and machine performance. By regularly monitoring and enhancing our processes, we work to exceed safety targets, close performance gaps, and continuously elevate the quality of platform interactions. Our team also leads to building scalable, adaptable safety processes that meet both current and future needs. Through continuous process development, we ensure sustainable efficiencies and maintain operational excellence, evolving with the demands of a safe and thriving community. Global Operational Strategy & Execution Develop and implement the global operations strategy for Search & Interaction Safety across APAC, EMEA, and AMS. Define operational OKRs, performance metrics, and success criteria for evaluation workflows. Drive operational readiness for new product launches, model updates, and emerging risk areas. Ensure consistent execution, alignment, and operational rigor across all sites.
Workforce & Location Strategy
Lead global workforce planning, staffing allocation, and capacity modeling. Build location strategies balancing quality, cost, compliance, and business continuity. Oversee partner management and internal workforce models, including full?time, contract, and contingent talent.
Quality & Risk Management
Own the evaluation quality framework for Search & Interaction, including calibration, audit mechanisms, accuracy improvements, and feedback loops. Identify root causes of evaluation gaps and lead cross?functional remediation with Policy, Product, and Engineering. Proactively assess emerging safety risks and implement mitigation plans.
Cross?Functional Partnership
Act as the operational counterpart to Search Product, Policy, Engineering, and Data Science. Translate product and policy requirements into clear operational workflows. Drive alignment on priorities, timelines, and resource needs across global stakeholders.
Leadership & People Management
Lead and inspire global SIS operations teams across multiple markets. Develop talent, strengthen leadership bench, and ensure effective succession planning. Foster a culture of accountability, inclusion, high ownership, and operational excellence.
Strategic Initiatives & Continuous Improvement
Lead transformation initiatives to modernize evaluation systems, workflows, and tooling. Implement automation, efficiency improvements, and scalability solutions. Measure business impact and drive continuous optimization.
Qualifications
Minimum Qualifications Bachelor's Degree & above. 5 years in global operations, trust & safety, search quality, or related domains. Proven experience leading a large global organization with +300 HC. Strong problem?solving, analytical, and strategic thinking capabilities. Demonstrated success influencing & partnering with cross?functional stakeholders at senior levels. Excellent communication and executive?level stakeholder management. Familiarity with policy development, risk management, and regulatory environments.
Preferred Qualifications
Ability to thrive in ambiguity and adapt quickly in a fast?paced, high?growth environment.
Trust & Safety
Content that this role interacts with includes images, video, and text related to everyday life, and may also contain bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals. This exposure can be daily and psychologically demanding for some. TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be rewarding and psychologically demanding and emotionally taxing for some. About TikTok
TikTok is the leading destination for short?form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikToks global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us
Inspiring creativity is at the core of TikToks mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. We strive to do great things with great people, lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request. Job Information
Compensation (Annually) Base salary range: $156,000 - $344,400. Additional discretionary bonuses, incentives, and restricted stock units may apply. Benefits Day?one access to medical, dental, and vision insurance; 401(k) savings plan with company match; paid parental leave; short?term and long?term disability coverage; life insurance; wellbeing benefits; 10 paid holidays per year; 10 paid sick days per year; 17 days of Paid Personal Time (prorated upon hire). Employment Type Full?time, Executive level. Seniority Level Executive. Job Location San Jose, CA (Office based). EEO Statement TikTok is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, national origin, disability, veteran status or other protected characteristics. #J-18808-Ljbffr