Bunker Hill CC
P/T Admissions Customer Relations Specialist-Admissions and Recruitment - Bunker
Bunker Hill CC, Boston, Massachusetts, us, 02298
P/T Admissions Customer Relations Specialist – Admissions and Recruitment
We are looking for a Part‑Time Admissions Specialist to be the first point of contact for prospective students and their families who are applying to Bunker Hill Community College.
Under the guidance of the Associate Director of Admissions and Recruitment, this hybrid/remote position requires the specialist to work on campus two days per week and remote one day.
Base pay: $35.31/hr.
Responsibilities
Under the supervision of the Associate Director of Admissions and Recruitment.
Engage directly with students using a variety of communication tools including Gecko live chat, email, and text messaging to answer questions about the admissions and enrollment process.
Utilize TargetX CRM to post notes on interactions, track the stages of a student’s application, and provide updates to students on how to complete their enrollment at the College.
Assist students with completing their applications and troubleshooting technical difficulties related to their application.
Review and respond to email inquiries sent to the Admissions and Recruitment email account and make appropriate referrals.
Participate in enrollment division outreach campaigns to prospective students, applicants, and newly accepted students to help them navigate their next steps in the enrollment process.
Participate in ongoing professional development and training on student information systems (Colleague), transcript equivalency systems (Transferology, ImageNow, and TES), and customer relationships management systems (TargetX CRM).
Participate in Admission and Recruitment staff meetings and one‑to‑one supervisory meetings.
Perform other administrative duties as assigned by Enrollment Management administrators.
Requirements
Bachelor’s degree in Education, Counseling, Psychology, Business Administration or a closely related field, or an equivalent combination of education, training, and experience involving college admissions, academic advisement, and/or career development.
Experience using a CRM, student information systems, and technology as well as MS Word, Excel, and Outlook.
Excellent, demonstrated verbal and written communication skills.
Ability to work independently and as part of a team.
Adaptable to changing circumstances and ability to multi‑task in a fast‑paced environment.
Proven ability to work with a diverse staff, student population, and faculty.
Demonstrate a strong understanding of cultural competency.
Able to communicate effectively to different audiences.
Position is telework‑eligible; candidates must be available to work on campus on a rotating schedule as needed.
Ability to work Saturdays during peak registration periods (August, September, and January).
Preferred Requirements
Experience using live chat software.
Experience working in a community college, preferably in Admissions or Enrollment.
Written and spoken proficiency in more than one language.
Additional Information Salary: $35.31 per hour at 18.5 hours a week. Part‑Time Non‑Benefited position.
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them for the equivalent combination of education, training, and experience required for the responsibilities of this position.
Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.
Application Instructions
Resume
Cover Letter
Be sure to address the required qualifications in your documents.
For assistance applying through this website, please contact our online Help Desk.
#J-18808-Ljbffr
Under the guidance of the Associate Director of Admissions and Recruitment, this hybrid/remote position requires the specialist to work on campus two days per week and remote one day.
Base pay: $35.31/hr.
Responsibilities
Under the supervision of the Associate Director of Admissions and Recruitment.
Engage directly with students using a variety of communication tools including Gecko live chat, email, and text messaging to answer questions about the admissions and enrollment process.
Utilize TargetX CRM to post notes on interactions, track the stages of a student’s application, and provide updates to students on how to complete their enrollment at the College.
Assist students with completing their applications and troubleshooting technical difficulties related to their application.
Review and respond to email inquiries sent to the Admissions and Recruitment email account and make appropriate referrals.
Participate in enrollment division outreach campaigns to prospective students, applicants, and newly accepted students to help them navigate their next steps in the enrollment process.
Participate in ongoing professional development and training on student information systems (Colleague), transcript equivalency systems (Transferology, ImageNow, and TES), and customer relationships management systems (TargetX CRM).
Participate in Admission and Recruitment staff meetings and one‑to‑one supervisory meetings.
Perform other administrative duties as assigned by Enrollment Management administrators.
Requirements
Bachelor’s degree in Education, Counseling, Psychology, Business Administration or a closely related field, or an equivalent combination of education, training, and experience involving college admissions, academic advisement, and/or career development.
Experience using a CRM, student information systems, and technology as well as MS Word, Excel, and Outlook.
Excellent, demonstrated verbal and written communication skills.
Ability to work independently and as part of a team.
Adaptable to changing circumstances and ability to multi‑task in a fast‑paced environment.
Proven ability to work with a diverse staff, student population, and faculty.
Demonstrate a strong understanding of cultural competency.
Able to communicate effectively to different audiences.
Position is telework‑eligible; candidates must be available to work on campus on a rotating schedule as needed.
Ability to work Saturdays during peak registration periods (August, September, and January).
Preferred Requirements
Experience using live chat software.
Experience working in a community college, preferably in Admissions or Enrollment.
Written and spoken proficiency in more than one language.
Additional Information Salary: $35.31 per hour at 18.5 hours a week. Part‑Time Non‑Benefited position.
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them for the equivalent combination of education, training, and experience required for the responsibilities of this position.
Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.
Application Instructions
Resume
Cover Letter
Be sure to address the required qualifications in your documents.
For assistance applying through this website, please contact our online Help Desk.
#J-18808-Ljbffr