The Depository Trust & Clearing Corporation (DTCC)
Client Onboarding, Executive Director
The Depository Trust & Clearing Corporation (DTCC), Jersey City, New Jersey, United States, 07390
Client Onboarding, Executive Director – The Depository Trust & Clearing Corporation (DTCC)
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Enterprise Services comprises multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which reports into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end‑to‑end best practices.
Pay And Benefits
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well‑being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact You Will Have In This Role Client Onboarding and Lifecycle Management role is primarily responsible for the client onboarding experience, account administration, due diligence, set‑up, connectivity and activation required for clients to use DTCC's products and services. The Executive Director is responsible for multiple teams ensuring that processes are managed in a consistent, transparent and disciplined manner with a focus on high‑quality execution, risk management and client experience. The individual will develop, build and lead functions accountable for providing key operational services related to client onboarding and life‑cycle management to the DTCC businesses and global client‑base; fostering cross‑functional collaboration; and providing sound analysis and change leadership. A heightened focus on strategic vision and management change is critical as the ED will be responsible for redesigning the clients' journey, touchpoints and interactions with DTCC.
Your Primary Responsibilities
Establish an organization structure, budget, hiring and capacity planning for the function to support the enterprise portfolio of client‑facing initiatives and global client‑base.
Lead and run large groups across multiple geographic locations and time zones; develop effective location and staffing strategies to manage costs and risks.
Build and maintain positive relationships across the organization to ensure delivery of quality processes in alignment with key initiatives and requirements across the enterprise.
Drive and implement change including process/control enhancements, organization/staffing model and digital automation.
Ensure operational readiness to support client‑impacting initiatives.
Maintain clear and consistent communication channels across the organization; provide regular reports, metrics and responses on statuses, issues, performance, and risks.
Manage client and internal escalations.
Ensure the functional methodologies, standards and processes adhere to DTCC policies, procedures and best practices.
Craft a culture of excellence, high performance and continuous process improvement to drive the function to excel at delivering on key commitments.
Provide ongoing coaching, mentoring and training for the team members.
Develop successors and talent pipeline, drive corporate culture and lead employee management activities; design, develop and execute a maturity strategy to consistently improve the function’s capabilities.
Enforce adherence to regulatory, compliance and risk protocols.
Foster a risk‑management culture through implementation and demonstration of processes and procedures which identify and mitigate risk.
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Qualifications
Minimum of 15 years of related experience
Bachelor’s degree preferred or equivalent experience
The salary range is indicative for roles at the same level within DTCC across all U.S. locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Seniority level Executive
Employment type Full‑time
Job function Business Development and Sales
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Enterprise Services comprises multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which reports into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end‑to‑end best practices.
Pay And Benefits
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well‑being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact You Will Have In This Role Client Onboarding and Lifecycle Management role is primarily responsible for the client onboarding experience, account administration, due diligence, set‑up, connectivity and activation required for clients to use DTCC's products and services. The Executive Director is responsible for multiple teams ensuring that processes are managed in a consistent, transparent and disciplined manner with a focus on high‑quality execution, risk management and client experience. The individual will develop, build and lead functions accountable for providing key operational services related to client onboarding and life‑cycle management to the DTCC businesses and global client‑base; fostering cross‑functional collaboration; and providing sound analysis and change leadership. A heightened focus on strategic vision and management change is critical as the ED will be responsible for redesigning the clients' journey, touchpoints and interactions with DTCC.
Your Primary Responsibilities
Establish an organization structure, budget, hiring and capacity planning for the function to support the enterprise portfolio of client‑facing initiatives and global client‑base.
Lead and run large groups across multiple geographic locations and time zones; develop effective location and staffing strategies to manage costs and risks.
Build and maintain positive relationships across the organization to ensure delivery of quality processes in alignment with key initiatives and requirements across the enterprise.
Drive and implement change including process/control enhancements, organization/staffing model and digital automation.
Ensure operational readiness to support client‑impacting initiatives.
Maintain clear and consistent communication channels across the organization; provide regular reports, metrics and responses on statuses, issues, performance, and risks.
Manage client and internal escalations.
Ensure the functional methodologies, standards and processes adhere to DTCC policies, procedures and best practices.
Craft a culture of excellence, high performance and continuous process improvement to drive the function to excel at delivering on key commitments.
Provide ongoing coaching, mentoring and training for the team members.
Develop successors and talent pipeline, drive corporate culture and lead employee management activities; design, develop and execute a maturity strategy to consistently improve the function’s capabilities.
Enforce adherence to regulatory, compliance and risk protocols.
Foster a risk‑management culture through implementation and demonstration of processes and procedures which identify and mitigate risk.
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Qualifications
Minimum of 15 years of related experience
Bachelor’s degree preferred or equivalent experience
The salary range is indicative for roles at the same level within DTCC across all U.S. locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Seniority level Executive
Employment type Full‑time
Job function Business Development and Sales
#J-18808-Ljbffr